Mark Milanovitch

Jim Dees

Feb 28, 2026

Cars.com

Overall my experience has been good with the service department. One issue we often have is timely communication with our service rep. When we call the service department or the service reps cell phone it always goes to voicemail. Sometimes we dont get a call back for days. We did appreciate the manager agreeing to fix our Air Conditioner under warranty. The AC has been worked on many times at this dealership since we purchased it and by the previous owner. It has been problematic and we are hopefully this repair will solve the issues with the system. Mark Youngsma is a friendly service rep and except for the communication issues has done a good job. I had a nail in my tire yesterday and Mark was able to get it fixed within a couple of hours for me.

Rick S.

Apr 11, 2025

Cars.com

I was on a very tight schedule not knowing it was time for my 4 year maintenance not just an oil change. Mark Youngsna, service advisor was on top of everything and got out the door in plenty of time to make my appointment at the Doctors office.

Sam Smith

Mar 25, 2025

Google

My car - Q5 - was recently in service for a new axle. It was a very good experience. Mark was polite, knowledgeable and very efficient. Audi Clearwater stands out as the very best.

Anonymous

Mar 5, 2025

Facebook

If I could give zero stars, I would. The service department at Audi Clearwater is an absolute disgrace. Mark the service manager should be FIRED. I brought my car in for a serious issue, and not only did they fail to fix it, but they also LIED to my face—and to my husband's. Mark, the service manager, provided contradictory information at every turn, misled us, and even discouraged me from reaching out to corporate with a complaint. That alone speaks volumes. Now, just four months later, my car is experiencing the exact same issue—an issue I had already warned them was UNSAFE when it first occurred nine months ago. They ignored my concerns, dismissed my valid safety worries, and sent me off with a car that was not properly repaired. This level of dishonesty and incompetence is completely unacceptable, especially from a brand that claims to stand for quality and service. If you value honesty, professionalism, and most importantly, your safety, do yourself a favor and take your business elsewhere.

stef15

Mar 5, 2025

DealerRater

If I could give zero stars, I would. The service department at Audi Clearwater is an absolute disgrace. I brought my car in for a serious issue, and not only did they fail to fix it, but they also lied to my face—and to my husband's. Mark, the service manager, provided contradictory information at every turn, misled us, and even discouraged me from reaching out to corporate with a complaint. That alone speaks volumes. Now, just four months later, my car is experiencing the exact same issue—an issue I had already warned them was unsafe when it first occurred nine months ago. They ignored my concerns, dismissed my valid safety worries, and sent me off with a car that was not properly repaired. This level of dishonesty and incompetence is completely unacceptable, especially from a brand that claims to stand for quality and service. If you value honesty, professionalism, and most importantly, your safety, do yourself a favor and take your business elsewhere.

Bob H

Aug 5, 2023

Cars.com

JoAnna Pupillo provided great service during my 3 year service visit. She was very efficient, friendly and went out of her way to keep me informed. She spent a good bit of time helping me get information and even looked for a front license plate holder that will be needed when the vehicle gets registered in St. Louis. She even gave me referrals for a service manager in St. Louis. Her caring and going way above what was expected is noteworthy and greatly appreciated. I give her 5 stars.

bdtarolla

Jun 30, 2023

DealerRater

They constantly order the wrong parts. Customer service is a joke. Now I'm without a car for another week unless they screw up again which is common for them because the parts department can't do their job correctly as usual. Who at Audi is gonna drive me around and pay me for lost wages???

Robert L Brown Jr

Aug 28, 2022

Google

Mark was great, I had a routine Oil change and he had the work performed in a timely manner.

joe E.

Jul 31, 2021

DealerRater

Extremely pleased with our latest purchase. They were able to find a vehicle for us in this market. Incredible find and we will continue to be lifelong customers. Great job team.