Todd Emery

Carl Shack

Jun 9, 2026

Google

I would like to recognize Audi Clearwater for their outstanding customer service and commitment to doing the right thing. I have been servicing my Audi vehicles at Audi Clearwater since 2021, despite living more than 40 miles away and having two other Audi dealerships much closer to my home. Most recently, I purchased a 2025 Audi Q5 from them, which only reinforced my confidence in their dealership and service department. During a recent service visit, an unfortunate incident occurred while my vehicle was being road tested by dealership personnel, resulting in a cracked windshield. To make matters more frustrating, I had just had the windshield professionally tinted the day before. While the situation was disappointing, what truly stood out was how Audi Clearwater handled it. After reviewing the circumstances, the dealership accepted responsibility for the damage and committed to replacing the windshield and reimbursing the cost of having the windshield tint reinstalled. The Service Director, Todd Emery, personally communicated with me, listened to my concerns, treated me with respect, and ensured that the matter was resolved fairly and professionally. Anyone can provide good service when everything goes according to plan. What distinguishes a great dealership is how they respond when challenges arise. Audi Clearwater demonstrated integrity, accountability, and a genuine commitment to customer satisfaction. Because of the way this matter was handled, I remain a loyal Audi Clearwater customer and will continue to trust them with both the purchase and service of my vehicles. I highly recommend Audi Clearwater to anyone looking for a dealership that values its customers and stands behind its work. Thank you to the entire Audi Clearwater team for making this right and for continuing to provide the level of service that has earned my business for years.

cshackjr

Jun 9, 2026

DealerRater

I would like to recognize Audi Clearwater for their outstanding customer service and commitment to doing the right thing. I have been servicing my Audi vehicles at Audi Clearwater since 2021, despite living more than 40 miles away and having two other Audi dealerships much closer to my home. Most recently, I purchased a 2025 Audi Q5 from them, which only reinforced my confidence in their dealership and service department. During a recent service visit, an unfortunate incident occurred while my vehicle was being road tested by dealership personnel, resulting in a cracked windshield. To make matters more frustrating, I had just had the windshield professionally tinted the day before. While the situation was disappointing, what truly stood out was how Audi Clearwater handled it. After reviewing the circumstances, the dealership accepted responsibility for the damage and committed to replacing the windshield and reimbursing the cost of having the windshield tint reinstalled. The Service Director, Todd Emery, personally communicated with me, listened to my concerns, treated me with respect, and ensured that the matter was resolved fairly and professionally. Anyone can provide good service when everything goes according to plan. What distinguishes a great dealership is how they respond when challenges arise. Audi Clearwater demonstrated integrity, accountability, and a genuine commitment to customer satisfaction. Because of the way this matter was handled, I remain a loyal Audi Clearwater customer and will continue to trust them with both the purchase and service of my vehicles. I highly recommend Audi Clearwater to anyone looking for a dealership that values its customers and stands behind its work. Thank you to the entire Audi Clearwater team for making this right and for continuing to provide the level of service that has earned my business for years.

Eric Johnson

Feb 13, 2026

Google

***Update: Really appreciated Todd Emery calling me and apologizing for the lack of communication and listening to my frustrations. That gesture alone warrants giving them another shot next time Q8 needs to get serviced. *** Made an appointment with service center online over a week ago to get a service recall update completed. The service technician calls less than an hour before my appointment to let me know it will take a full day or longer to complete. I asked if perhaps I could get a loaner for the day so I can get home, no, but what I can do for you is get you in 6 days from nowZero stars for service center, I will go back to Audi of Tampa.

Lou

Aug 28, 2025

DealerRater

Buyer beware! Stay away from Audi Clearwater! We purchased a 2023 Audi Q5 in February 2025 and have had the same problem since then. We brought the car in three times for service and they told me it was corrected. I met with David, the dealership manager and explained the situation to him. He said there will not be a fourth time we will trade! David went back on his word and we had to bring it back a fourth time. Now they tell me there's nothing wrong with the car. Don't trust David or service. They are incompetent.

Lou

Aug 28, 2025

DealerRater

Buyer beware! Stay away from Audi Clearwater! We purchased a 2023 Audi Q5 in February 2025 and have had the same problem since then. We brought the car in three times for service and they told me it was corrected. I met with David, the dealership manager and explained the situation to him. He said there will not be a fourth time we will trade! David went back on his word and we had to bring it back a fourth time. Now they tell me there's nothing wrong with the car. Don't trust David or service. They are incompetent.

boltspeedman

Jul 20, 2025

DealerRater

Truly a great experience being an Audi Clearwater client. The team consistently goes above and beyond, demonstrating genuine care for both their customers and the Audi brand. From sales and service to finance and management, every department is staffed with top-tier professionals who are knowledgeable, courteous, and dedicated. I fully support this dealership and have complete confidence in what they offer. Highly recommended!

boltspeedman

Jul 20, 2025

DealerRater

Truly a great experience being an Audi Clearwater client. The team consistently goes above and beyond, demonstrating genuine care for both their customers and the Audi brand. From sales and service to finance and management, every department is staffed with top-tier professionals who are knowledgeable, courteous, and dedicated. I fully support this dealership and have complete confidence in what they offer. Highly recommended!

Hoyt Nichols

Nov 25, 2024

Google

I received the best service. Audi Clearwater has a great service department. Todd is the greatest.

Sally Russo

Oct 27, 2024

Cars.com

Mandy is always professional and she is always so kind. Appreciate how quickly my issues are resolved.

boltspeedman

Aug 5, 2024

DealerRater

5 Stars at a minimum for Audi Clearwater! They are an elite Dealer with excellence delivered from all avenues: Mgmt, Finance, New Car Sales & most importantly... SERVICE! The entire Service dept is a top quality Team that shows up every appt to deliver quality you would expect from a Crown and Audi dealer! Mandy Walters is a unicorn in this business!