Shelby King

Tony Drummond

Oct 18, 2026

Google

I brought my vehicle in with an oil pressure issue which turned out to be a much broader engine issue. Shelby was an amazing customer advocate, keeping me informed and working with VW HQ to get me the best possible outcome and to get my car back on the road.

Ursula Hannah

Sep 28, 2026

Google

I have been having a few problems with my Atlas. Shelby has been the most pleasant spirit to work with. Shelby was very informative helpful patient and always a great pleasure to work with VW has a gem!!🤗

Michelle De Valle

Jul 23, 2026

Google

My car needed a little extra attention, and Shelby in the service department truly went above and beyond to make sure I was taken care of. From the moment I arrived, she was kind, professional, and genuinely cared about making the process as smooth and stress-free as possible. Her outstanding customer service and willingness to help made all the difference. It’s not often you come across someone who goes the extra mile like Shelby did. Thank you for making a challenging situation a positive one!

Debra Dunn

Jun 2, 2026

Google

Shelby King attended me right away. She answered all my questions and was very professional.

Tashunda Phelps

Apr 28, 2026

Google

Shelby Is Amazing She Always Adheres To The Needs Of The Customers.

Jed dalton

Apr 27, 2026

Edmunds

Shelby King was very helpful and kept me up to date regarding the repair of my car.

Jed dalton

Apr 26, 2026

Edmunds

Car Service Shelby King was very helpful and kept me up to date regarding the repair of my car.

Shawn Mcdonnell

Mar 30, 2026

Google

(Quoted $505 to replace a light bulb- replacing the bulb took 5 mins and $10) My girlfriend took her Jetta here for an inspection because of a few issues she’s been having. They charged $250 dollars for the inspection and the only thing they did was scan the car for codes . ( the car had multiple obvious problems that were never mentioned.) the service advisor Shelby king quoted her for 3 issues that needed to be fixed. Firstly she claimed the active grill shutters on her car had failed. that is not true you can hear it activate and watch the shutters open and close as they should. She then claimed to replace her running light bulb would be $505 dollars because the bumper has to be removed. This is a blatant lie to charge for more hours. I would not recommend anyone bring their car here. They do poor quality work and are dishonest.

Shawn Mcdonnell

Mar 30, 2026

Google

(Quoted $505 to replace a light bulb- replacing the bulb took 5 mins and $10) My girlfriend took her Jetta here for an inspection because of a few issues shes been having. They charged $250 dollars for the inspection and the only thing they did was scan the car for codes . ( the car had multiple obvious problems that were never mentioned.) the service advisor Shelby king quoted her for 3 issues that needed to be fixed. Firstly she claimed the active grill shutters on her car had failed. that is not true you can hear it activate and watch the shutters open and close as they should. She then claimed to replace her running light bulb would be $505 dollars because the bumper has to be removed. This is a blatant lie to charge for more hours. I would not recommend anyone bring their car here. They do poor quality work and are dishonest.

CEDRIC J. THOMAS

Mar 13, 2026

Google

Ms. Shelby King was my service advisor. She was very attentative, great customer service!