Abel Cruz

Luisbalad000

Aug 10, 2026

DealerRater

⭐️⭐️⭐️⭐️⭐️ In more than 12 years with City Kia, I’ve only had two service advisors before my newly assigned advisor, Abel Cruz. Douglas, who sadly recently passed away (RIP), was my first, followed by Josh for many years. I miss them both. I held both to a high standard, and they consistently exceeded my expectations. Now it’s Abel’s turn, and our first visit was a great start. It was simply an oil change, but an important one. My family and I were getting out of town for a short getaway, and I realized at the last minute that I would go over my oil-change mileage. I contacted Abel, and without hesitation, he got me in first thing Wednesday morning. I don’t think I’ve ever seen City Kia that quiet! No line when they opened and an empty waiting room. Abel greeted me respectfully and professionally, got my Kia taken care of quickly, and I left with a clean bill of health for my baby. Sometimes great service doesn’t require anything extraordinary—it’s simply doing your job well, treating the customer with respect, communicating honestly, and valuing their time. That’s exactly what Douglas and Josh demonstrated over the years, and Abel carried that same standard into our first visit. And to top it off, I was offered a complimentary breakfast! I gladly accepted and enjoyed a hot, delicious breakfast bagel while I waited. As always, I’ll be back. Based on my first experience, I’m happy to recommend Abel Cruz if you’re looking for a service advisor who will get you in and out while still taking the time to have an honest conversation with you. I have been with City KIA for 14+ years! Thank you, Abel, and thank you City Kia! Employees Worked With: Abel Cruz

Jesusdavidrb

Aug 7, 2026

DealerRater

Excellent, honest, knowledgeable and reliable service with a wide range of hours to schedule maintenance Employees Worked With: Abel Cruz

JORGITOLEON1985

Jul 29, 2026

DealerRater

Excellent service; he was always very keen on resolving the issues. Always very attentive to ensuring we were satisfied with our visit to the dealership. Employees Worked With: Abel

ERIC.CAMPBELL7500

Jul 28, 2026

DealerRater

Everything has always been good but this time they were able to get the oil change done in great time. Employees Worked With: Abel was my service advisor

Laura Vega-Jimenez

Jul 27, 2026

Google

Very quick, very attentive with my needs. Quick appointment process; Able was awesome & very helpful. I am hopeful that when I need to bring my car in again, it will be take good care of.

Lauri Engler

Jul 27, 2026

Google

Another pleasant visit to City Kia Service to complete suggested maintenance. I was greeted promptly and graciously by service advisor Abel and he fully explained the plan for the scheduled service and gave me a preliminary completion timeline. I was then greeted by Sebastian in sales regarding the current Carfax report on my vehicle. He showed me how the current status of my car and the maintenance I've completed toward its care affected the current value and asked if I had any interest in choosing a new KIA based on the value of my current auto. We took a quick look around, but I do love my current car, so at this time I was all set. However, it was great to know that City Kia is keeping track of my car's value and giving me options if I am interested in changing in the future. He was very personable and if I were in the market for a new car, I would gladly work with him in the future. I returned to service and received another time update and full report of their findings on my 2023 Soul from Abel, including full diagrams regarding a required alignment, with specific numbers indicating the exact (incorrect) position of my wheels down to fractional amounts. Air and cabin filters, brakes and tires were checked, and did not require replacement at this time. It's always great to get this news - you know your team is looking out for both your safety AND your pocket. I had asked Abel about some strange readings on my car's tire inflation numbers per the tracking system on the car, and he made sure to go back into the service bays and ask the techs to check it again before I was cleared to go. Thank you very much, Abel, for your diligence - it is greatly appreciated! I also enjoyed the upgraded seating in the lounge area - the chairs are roomy and very comfortable! While everyone was very busy and obviously working hard to take care of their customers, I was very pleased with the regular updates and being kept in the loop regarding the timelines for completion. See you again around the holidays!

José Márcio

Jul 25, 2026

Google

I am always well welcome . The service is courteous and professional. Abel always makes an effort to provide the best service possible

donovanmurray58

Jul 25, 2026

DealerRater

He was very professional on very detailed He was very knowledgeable very professional on keep me informed Employees Worked With: ABLE CRUZ VELIZ

jmmoreirabz

Jul 25, 2026

DealerRater

I am always well welcome . The service is courteous and professional. Abel always makes an effort to provide the best service possible Employees Worked With: Abel Cruz

jaycer17

Jul 24, 2026

DealerRater

I've never had a complaint other than the wait time but Abel gave an even more human touch to the whole experience. And you have better seats in the waiting room. Wish the waiting time were shorter but that's not necessarily your fault Employees Worked With: Abel