Don Moeckli

Jevoune Christian

Sep 4, 2026

Google

Had a great experience dropping my vehicle off for service. Big shoutout to Joshua Farley for getting things situated. I was in and out. (Update) Man… was I slow at the time. You ever had a dealer contact you multiple times for a survey?? That’s city Kia. This comment was from my initial… simple oil change. With 6 months left under warranty I did what any customer would do, bring the vehicle back for a full inspection. Luckily, the CV boot had a small rip. Taken care of after leaving the car at City Kia with a loaner. I informed my service assistance that I would like to diagnose a small oil leak that I noticed under the car. They changed all the oil filter. Fast forward 3 months… still notice the leak. Now, I’m 2 months out of warranty. New diagnosis determines there was a failed main bearing ($$$). Dealer will not honor warranty as we’re 2 months out of warranty with 51K miles on the car. With 0 options, paid for the work to be done. The moment the car is done, we have to rush to pick it up or pay for the loaner. My wife picks it up… do you think the job was done to the customer’s satisfaction?? Missing radiator cap plus axle hub nut left loose oil change light not reset. I can’t make this up. To make things worst, service provided sales our number and they asked if we would be interested in trading in a car that we just fixed… non stop calls and voicemails. Trying to keep my cool but… now my vehicle has another recall. Looks like I’ll be making another drive to another dealership. Don’t be fooled by the reviews. Lacks integrity as the dealership is begging for 5 start surveys. Yes begging as I have 5 emails plus voicemails to prove it.

thomas sagert

Aug 24, 2026

Google

They had my car for 4 days didn't say anything. Also signed a document that says there is a $332 fee with out telling me the price or showing me the document. Don't go here they are awful.

RODZM723

Aug 7, 2026

DealerRater

It was great. I was there for only an hour. Friendly, polite, respectful, talkative, and professional Employees Worked With: Don't remember his name but he was great

Rapalo573

Jul 30, 2026

DealerRater

After my previous bad experience, I spoke with Luna and his manager, Polanco, to explain everything that had happened. They apologized repeatedly and assured me that this was not the type of experience they wanted their customers to have. They convinced me to give the dealership a second chance. Unfortunately, the second visit was just as disappointing. The experience was so poor that I declined every additional service. I only came in to have my decals taken care of, and I even refused an oil change because I would rather pay $120 somewhere else than return for service here. What surprises me is the huge difference between the sales department and the service department. When you’re buying a car, everyone is attentive and welcoming. Once you come back for service, it feels like customer service disappears and the focus shifts to selling you more products instead of taking care of your needs. I work in customer service, so I know how important the customer experience is. Here are a few things I would recommend: * Train your team on customer service. A customer should never have to chase employees just to find out what the next step is. * A simple “Good morning” and asking if someone needs help goes a long way. Several times I felt like I was bothering employees just by walking into the office. * Consistency is key. Follow up with your customers throughout the service process so they know what’s happening and don’t feel ignored. * Don’t wait until the survey arrives to find out a customer had a bad experience. Reach out before the survey is sent by email or text to make

Phil Horn

Jul 26, 2026

Google

I needed a part for my car but wasn’t sure which part, spoke with Don the parts manager at City KIA and together we figured out what I needed, he got the part from his warehouse and got me on my way. My car is running like a dream again. Thanks for the great care.

Josean Illas

Jul 11, 2026

Google

Don’t buy a car here. Their service department is terrible, and the entire experience has been extremely frustrating. Instead of helping customers, they make everything more difficult and leave you feeling ignored.

Matthew McGee

Jun 30, 2026

Google

Don’t do business here. Sales man Walter lies and plays games and had my credit run over 20 times. Don’t do business with them. They scam you for spiffs and bank rebates they don’t tell you about.

Jean-Marc Armand

Jun 9, 2026

Google

BEWARE! Do not get fooled by the 4.5 stars as they offer full tanks of gas for a good review. By far worst dealership experience. From sales to service to trying to sell my car back. One thing is said over the phone and everything changes when you arrive. Don’t waste your time here. I got rid of my Kia and no more. Buy there at your own Risk.

Ahmed Dangerzone

Jun 3, 2026

Google

Don’t trust this dealership!! The FTC declared this specific dealership uses deceptive pricing tactics and other fraudulent activities. This dealership is on the FTC Watchlist

bobjeeps5

May 6, 2026

DealerRater

I was charged $250 to install 2 headlight bulbs, in what takes only 1/2 hour to do. Also they said my fog light was out and they want to replace it. I don't have foglights on this car. Cabin filter no I replaced that 5 months ago. Don't upsell me on stuff I don't have or need .