Felipe Rocha

Giovana

Jul 22, 2026

Google

We had an excellent experience working with Felipe at Kia! From the very beginning, he was professional, patient, and genuinely interested in helping us find the right vehicle not just making a sale. He answered all of our questions, explained everything clearly, and made the entire process smooth and stress-free. We never felt pressured, and he went above and beyond to make sure we were comfortable with every step. If you’re looking for someone who is honest, knowledgeable, and truly cares about his customers, we highly recommend asking for Felipe. Thank you for making our car-buying experience such a positive one!

Camila Guello

Jul 16, 2026

Google

After posting my initial review (below) Felipe Rocha, the manager at City Kia, reached out to me the very same day. He genuinely wanted to understand what had happened, sincerely apologized, and was incredibly attentive and responsive. He promised to call me back the next day — and he did exactly that. Felipe Rocha then put together an outstanding offer to make things right and win us back as customers. We closed the deal, and today, July 15, he personally delivered the car straight to our home — we didn’t even need to go in for pickup. That level of service says it all. Felipe’s professionalism, honesty, and skill in turning this around were truly impressive. He listened, he acted fast, and he delivered real results — not just words. It takes a special kind of manager to take a bad situation and turn it into this level of customer satisfaction. Huge thanks to Felipe for restoring our trust in City Kia and going above and beyond. He deserves full recognition for this success story — a real asset to the dealership. Highly recommend asking for Felipe Rocha if you want a sales experience done right! (Terrible experience today, July 14, 2026, around 6:00 PM. The salesman was mocking and disrespectful the entire time. He claimed there were no discounts, refused to run a financing simulation, threw out absurd numbers, and got rude when I mentioned I had a better offer elsewhere. Poor English, worse attitude. Will not be coming back.)

b.beraldi

Jun 18, 2026

DealerRater

He met my expectations, and I left with the car I wanted; his work was excellent.

MARCELOPRR

Jun 16, 2026

DealerRater

He was very attending, helped us to choose the best vehicle for our needs And helped a lot with our negotiations

Jeffrey Colon

Jun 7, 2026

Google

Excelente servicio excelente personal muy confiable con la manera q maneja el cliente. muy recomendable, el dealer mi primera vez con KIA y no me Arrepiento gracias Felipe y Christian y todos los que me ayudaron!

Denison Pereira dos Santos

Jun 3, 2026

Google

I want to be completely fair: our sales representative, Felipe, was excellent, professional, and very helpful during the purchase of our 2023 Kia Sportage. This review is strictly regarding the complete lack of respect and zero communication from the Management, Service, and Finance departments after the sale was finalized. I specifically chose an official dealership like City Kia for the peace of mind of buying a Certified Pre-Owned (CPO) vehicle, expecting a fully inspected and worry-free car. Ironically, the Kia Soul I traded in was purchased at a non-official used car lot and gave me zero issues. I mistakenly believed that buying from an official Kia dealer would guarantee superior service, but their after-sales support has been a massive disappointment. On delivery day, they explicitly told me the car was sent for full "detailing." Instead, it was delivered dirty inside. There was a glaring stain on the dashboard, and their team handed the car back claiming it was impossible to remove. When I got home, I wiped it off easily with just a cloth and water! It is absurd to be forced to pay a massive amount for a "City Care" package when their detailing team cannot even clean a basic stain that comes off with water. I have been forced to handle things on my own or make multiple trips back to the dealership just to get basic CPO standards met: The Key Fob Lie: I brought the car in because of a low key battery error. They claimed they replaced it, but did nothing. The error persisted on the dashboard, and I had to buy and replace the battery myself. Issues resolved only after returning to the shop: I had to drive back to get the missing tire valve caps, get the cracked windshield repaired, force them to provide the Carfax and CPO reports, and finally get them to replace a completely filthy, clogged cabin air filter that should have been changed before delivery. I have everything fully documented with photos including the interior dirt, the filthy air filter before they replaced it, the windshield crack, and the dashboard error message showing right after they lied about fixing the key. CRITICAL ISSUES STILL UNRESOLVED (Why I am leaving 1 star): Unauthorized $899 Charge (Finance): During the signing process, I explicitly declined all extra services. Despite this, they embedded an unauthorized $899 Road Hazard charge into my contract. We signed the official cancellation form back on April 22nd, and management has completely ignored my emails requesting a receipt or proof that this was actually submitted to Hyundai Capital. Exhaust Leak (Service): On April 22nd, a mechanic took a quick drive and dismissed a loud noise as "normal." I took it to an independent certified mechanic for a second opinion, who immediately identified an actual exhaust leak and a faulty flex pipe. City Kia completely ignores my emails to schedule a proper inspection on the lift to fix this under the CPO warranty. City Care Paint & Window Treatment: I have sent emails requesting that the City Care team perform a proper cleaning and treatment to remove or improve the severe water spots and weathering stains on the paint and windows (likely from the car sitting exposed to the elements). Management has completely ignored my emails and has not provided any reply to schedule this service. I am tired of being ignored. I am waiting for management to reply to my emails, schedule my exhaust service, address the paint/window stains, and send proof of my refund. I will gladly update or remove this review once they finally show some respect and solve these remaining issues.

ANAREZENDEUSA

May 31, 2026

DealerRater

Terrible customer service 4 hours to change oil and get new tire very disappointed and left one tire with 47 psi

Alevic USA

May 31, 2026

Google

We bought the first car with the Super seller Felipe, the Brazilian, thinks of an exceptional, we helped in everything, patient and educated too much, human in helping Brazilians, the boy who finishes the documents is, friendly and very professional. I believe that Jom is his name, fantastic care in everything. They are too good. Alessandra Corrêa

Kiaraliz Colon

May 22, 2026

Google

By far the best experience! Felipe helped us along with Christian and other sales rep. They listened to me found something that works and found a solution. I am most amazed on how much they cared and were willing to help me get what I needed. They were so professional and caring and treated us like family which you no longer see. I will not hesitate to purchase with them again. Thank you guys so much! May the lord bless you guys with abundance always!

Karla Pierre

Apr 29, 2026

Google

I don’t usually write reviews, but this one is well deserved! My experience at City Kia was amazing from start to finish. Felipe was my favorite — he took the time to understand exactly what I needed and made sure I got the best deal possible. The financing process was awesome as well: very transparent, smooth, and stress-free. Gabe, my new brother, was also a pleasure to work with and made the whole experience even better. I love my new car, and I’m so happy to be part of the City Kia family!