Franco Papagno

Janice Freeman

Nov 10, 2026

Google

I received EXCELLENT CUSTOMER SERVICE from my Advisor Franco Papago. He was Professional and Courteous. He answered all my concerns and the service I received to my vehicle was EXCELLENT!

Luh Trey

Nov 2, 2026

Google

Franco and the whole service team really took care of my 2026 K5 GT. Franco was SUPER responsive about the status of my vehicle etc. They were able to provide me a loaner since my car wouldnt be done until the following morning. I have never had an experience this great at ANY Kia dealership where im from in Atlanta. Franco and the team at City Kia are the ONLY reason i havent given up on Kia as a brand, thank you all for the amazing customer experience. Loved it so much i took it back for my 15k service. Same customer appreciation feeling there. Thank you Franco and the service team

Dylan S.

Nov 1, 2026

Carfax

The whole service department was SUPER friendly, i just moved here from Atlanta where NONE of the kia dealerships are worth it, i almost gave up on Kia as a brand, but Franco, my service advisor, lept me as up to date as possible on the condition of my car, he fought to make sure my parts were there same day or early next day and it was. I have never been treated so kindly by any other dealership, if youre looking for a GREAT service experience, go to Franco at City Kia

2024 KIA SOUL LX/S Owner

Oct 8, 2026

Carfax

Excellent! Franco explained our car warrenty and the service they were providing that day. In addition he kept us totally informed of the progress of our cars servicing.

Glenn Vaillant

Oct 7, 2026

Google

⭐⭐⭐⭐⭐<br>Great experience with City Kia’s service department! Franco provided excellent service—professional, attentive, and helpful throughout the process. Thank you, Franco, for taking great care of me!

daniel diaz

Sep 29, 2026

Google

Excelente servicio nos brinda siempre el Sr franco y en esta oportunidad el señor Natanael también se esforzó demasiado por ayudarnos, estoy muy contento con la ayuda que me han brindado estos 2 señores, esto por el lado de taller, en la parte de ventas el Sr Christopher Montenegro nos ha brindado una excelente colaboración y acompañamiento desde la primer vez que llegamos a la tienda, una excelente persona y brinda un asesoramiento impecable, muchas gracias por sus servicios

2023 KIA SPORTAGE EX Owner

Sep 25, 2026

Carfax

My experience with your service department yesterday was nothing short of horrible. I scheduled a 7a appointment as I always do so I have plenty of time to get to my son's school at 2:15p for pickup. I was the third car in for service - oil change, fuel service (that I was talked into), inspection, and a check engine light needing to be addressed). Franco warned this might take a few hours - as it always does - I always expect to be there 2-3 hours and even 4 is okay. I simply asked to be kept updated. I was not. After four hours, I asked Franco for an update. I was told that there was an issue with the wiring harness and the mechanic was searching for the problem. Why this took four hours, I have no idea, but okay. I asked him to expedite things as I couldn't wait all day and had a son to pickup in the afternoon. I also sought assurance that this would be covered under my warranty and was told that would depend on what they found - if a rat chewed the wire then it wouldn't be covered. And exactly who is the expert to determine that? Not happy and no apology given for the four hour wait. At 12:20, I asked for another update and Franco said he couldn't check because the car was two miles away at your "main shop" - news to me. I asked him to call and he did and told me that they were still working on it and he wasn't sure how much longer it would take - after 5 1/2 hours!!!! I told him this was unacceptable and I needed the car to pick up my son. He said that he would ask the mechanic to just put everything back - unfixed and undone - and get the car back - unwashed, of course. Then there was a disagreement over coupons for service that I had downloaded on my phone for the oil change which Franco said wasn't for the "whole oil change service" and that they didn't have the code they needed - your coupon, good until 9/30/26, but my problem because it didn't include a code. I was told that he applied it, but I don't see it and I also have a $45 charge under miscellaneous that I have no idea why or what that is. Bottom line - I didn't get the car until 1p (the receipt says 12:45p), unfinished and unfixed, with barely enough time to pick up my son in Davenport. For my $89 oil change, tire rotation, and free inspection, plus the fuel system treatment and service that I didn't even come in for - six hours and $572.92!!! And it's NOT FIXED - check engine light still on and I need to come back!!! This is totally unacceptable. I have leased or bought three cars with you - have totally realistic expectations for service and never received an apology or anything close to service. In six hours - after being asked to keep updated - I received 0 texts (after the initial one upon arriving), 0 updates, and 0 apologies! No, I am not happy and I will NEVER be back to your dealership unless something is done to make this right. I await your response. Joseph Ginotti

Dagmar Y Santos Rivera

Sep 23, 2026

Google

Thank you Franco for your help

Kellyann Ryan

Sep 22, 2026

Google

Went to City Kia of Greater Orlando for a recall. We scheduled an oil change and tire rotation also. We pulled in and Franco took care of us. At least we thought he did. We explained to him 2 times we just wanted an oil change and tire rotation. He said the $224 package. I thought that was high so I told him to look for a coupon, he said he would. Needless to say when you get an “Oil change” at Kia they add $100 of additives to your car and bill. Even though you tell them you just want a regular oil change. Franco told the manager he explained it to us and he did NOT explain it at all. If he did maybe I would not have signed the work order. Just be wary of the PACKAGE DEALS!!! have them explain exactly what is included. I hope Franco is satisfied with misleading customers because this customer is not satisfied. He just lost a City Kia of Greater Orlando customer that has been coming to Kia for a while. I gave them 1 star because I had too, otherwise it would be none.

Lucio ribeiro silva

Sep 7, 2026

Google

⭐⭐⭐⭐⭐ I’ve used City Kia’s service department several times, but this was my first experience working with Franco Papagno, and I was extremely pleased with his service. He was very attentive, professional, and kept me updated throughout the entire process via text message. My 2025 Kia Carnival needed a warranty repair, and Franco made the whole process smooth and easy, always keeping me informed about the status of the vehicle. Excellent customer service and communication. Thank you, Franco Papagno, for your attention, professionalism, and excellent service. Congratulations on the great work! Highly recommended!