Frank Garcia

Service Manager

Service

2.3(10 reviews)

Reviews

Janese Perez

Oct 16, 2026

Google

My experience with this dealership was frustrating because of inconsistent information, poor communication, and unexpected charges. Manager Mike was the one person who listened, treated me with respect, and worked to help. When I purchased my vehicle, I paid extra for warranties that I was told included paint protection, rim coverage, roadside assistance, and detailing. Before scheduling service, I spoke with someone who reviewed my contract and told me to bring the vehicle in for an inspection to determine what could be handled in-house or sent out. My concerns included a dent and scratch on the passenger door, a small scratch on the driver’s door, and paint chips on the hood. I live in Parrish, more than 100 miles from the Orlando dealership. Before making the roughly two-hour drive, I was assured that a loaner would be covered while the work was completed. The employee even placed me on hold to confirm this with a manager. When I arrived, my service representative, Melanie Gomez, came across as dismissive and unwilling to listen to what I had been told. When I explained the phone conversation, her response was, “Well, they lied to you.” Although my main reason for coming was the paint and dent concerns, the visit became focused on recalls, and my warranty coverage and loaner arrangements were not clearly explained. I then spoke with Mike, who listened and assured me he would help address the recalls, paint and dent concerns, oil change, and brake noise. He also specifically told me I would not be charged for the additional loaner days or mileage because I lived so far away. I dropped my vehicle off on Saturday. On Wednesday, Melanie called and said everything had been handled except the paint, which she said was not covered under my warranty, although dents were covered. I asked her to proceed with the dent repair. She said she would contact me if there were any issues or if the claim was denied. No additional loaner charges were mentioned. On Thursday, I was told my vehicle was ready—and that I owed for the loaner because the recall only covered one day. This directly contradicted what I had been promised. When I requested a manager, I spoke with Frank. He offered to cover one additional day but said I still owed $100. His response made me feel as though my concern was being dismissed because it was “only” $100. The issue was being charged after explicitly being told I would not be. He acknowledged the communication problems, but we did not reach a resolution during that conversation. When I asked for the charges in writing, he said, “Okay, bye,” and hung up. Mike deserves recognition. He communicates clearly, treats people with kindness, and remains calm and professional even when extremely busy. He was the only person who made me feel heard and gave me confidence that someone was taking responsibility. Customers should be able to trust the information they receive before driving hours for service. This dealership needs better communication and accountability. Mike was the bright spot in an otherwise disappointing experience, and he is the only person there I would feel comfortable working with again.

Jen Richardson

Sep 8, 2026

Google

The service department has been an absolute nightmare to deal with. Oscar does not respond to messages, texts, or phone calls. I have spent over 20 minutes on hold simply trying to locate someone who can assist me, only to eventually have to hang up and call back because no one answers. Frank Garcia has also been extremely unprofessional. He has shown very little concern for my situation and has made me feel as though my concerns are an inconvenience rather than something worth addressing. There has been no sense of urgency, communication, or genuine effort to help. It is extremely disappointing to see a company of this size being represented by employees who communicate so poorly and treat customers with such little regard. Customers should not have to repeatedly chase down employees just to get basic communication and assistance. This experience has been incredibly frustrating, and I strongly believe the service department needs to take a serious look at how customers are being treated and how these concerns are being handled.

Alberto Aponte

Sep 7, 2026

Google

The worst experience and the most frustrating service guy Franco… absolutely disgusted of how he’s trying to pad bills and then the manager Frank Garcia another character that just wants to pad a bill and try to make me pay for their wrong doing. Says an oil change comes with fuel and engine cleaner…. Just horrible business!!! Think again before getting service here.

Anvixa LLC

Aug 19, 2026

Google

Service manager Frank is useless.

Michmarie619

Jul 29, 2026

DealerRater

General observation : your operation needs revamped. I dealt with Mazda in longwood for 12 years- maintenance worked like a well oiled machine. I've been to your shop twice and both times were unprofessional, I witnessed multiple other people dealing with the same issue I was, and no one seems to know anything. If I didn't have recalls- I would NEVER bring my car in to you all. Employees Worked With: Manager Frank

Zsolt Kálló

Jul 23, 2026

Google

I went there this morning, my appointment was 8am and I able to left the service 12:30am The line was long . Very disappointed with everything I paid the oil change and alignment and tires rotation, I paid, I went to pick up and I realized they not rotated my tires, I let them know that and they didn’t really care about it, the guy comes out and said, I think I did but not! So he takes back the car and did it and I talk with the guy who makes the paperwork like do you guys want to do something about it like give me something back because they don’t make the job and after that I don’t think they do anything about my oil change or alignment the manager /Frank Garcia/ was extremely rude, dismissive and unprofessional! I ‘m not recommending this place for anyone ! I never go back there!

SABRINA_L2009

Jun 29, 2026

DealerRater

Frank the manager is not helpful and no resolution for the 2nd time was made. Employees Worked With: Frank and AG

Koi3912

Jun 26, 2026

DealerRater

Been with Frank 97% of the time and he has been great. Would recommend Frank P. and City Kia to me friends. Employees Worked With: Frank Popagno

2022 KIA TELLURIDE LX Owner

May 18, 2026

Carfax

Thank you for the recommendation and completing the service on time Frank

Koi3912

Mar 15, 2026

DealerRater

Whenever I have had Frank, there were no problems. He is curteous, professional and represents Kia really well.

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