German Valencia

Poldy Santana

Aug 4, 2026

Google

German is very professional. Answered our questions. Our stay was very pleasant in the waiting room. It was a great experience.

ERIC.CAMPBELL7500

Jul 28, 2026

DealerRater

It was not pushy and pleasant I didn't have any problems with my visit at all Employees Worked With: German I believe

tiggaa529

Jul 19, 2026

DealerRater

He delivered as promised. German was very friendly and courteous. He was kind and professional. Employees Worked With: Germaine

FISAH10

Jul 17, 2026

DealerRater

German was very friendly and helped me with an account issue. He gave regular updates regarding my service and explained everything clearly. He made sure I was taken care of Employees Worked With: German

2025 KIA CARNIVAL EX Owner

Jul 7, 2026

Carfax

Service advisor German was great and knowledgeable.

Brandon Johnson

Jun 29, 2026

Google

Great CS from German! Friendly and informative.

JAZMINPADILLA77

Jun 27, 2026

DealerRater

Great service the one that take care of my car was Germán Lopez he explain everything clear he was so kind Employees Worked With: Germán lopez

Lalkrfan23

Jun 23, 2026

DealerRater

This review needs to be in 2 parts. First – customer service was good. The service advisor, German did the best he could in navigating the repair to our Sorento and treated my daughter very well which I appreciated. Second – the repair itself was at best sloppy and at worst incompetent. It will end up being 2 weeks and 3 trips to get the car fixed properly. It is frustrating when things worked on the Sorento when it was dropped off and did not work when it was picked up. The battery, which was less than a year old and passed the initial inspection when dropped off suddenly needed to be replaced when we picked it up. That was a $300 cost we were not expecting. The key remote was not programmed after the BCM was replaced so it didn’t work and the center lights on the shifter were not working either. We brought the car back the next day and informed German about these issues. The remote was programmed, but the center lights were not even looked at so the car needed to be brought in a 3rd time and during that initial inspection the brake light was reported as not working. From what I was told on the 3rd visit a pin was not connected and that was why the center lights and reverse camera were not working. I would expect some type of final quality diagnosis once the repair is completed to make sure everything is working properly. This was not done the first 2 times. The final bill which was much more than I expected when it was brought in was paid prior to the car being completely fixed. Unless something happens to the parts that were replaced I will not return to C Employees Worked With: Service

Shawn WILLIAMS

Jun 22, 2026

Google

This review needs to be in 2 parts. First – customer service was good. The service advisor, German did the best he could in navigating the repair to our Sorento and treated my daughter very well which I appreciated. Second – the repair itself was at best sloppy and at worst incompetent. It will end up being 2 weeks and 3 trips to get the car fixed properly. It is frustrating when things worked on the Sorento when it was dropped off and did not work when it was picked up. The battery, which was less than a year old and passed the initial inspection when dropped off suddenly needed to be replaced when we picked it up. That was a $300 cost we were not expecting. The key remote was not programmed after the BCM was replaced so it didn’t work and the center lights on the shifter were not working either. We brought the car back the next day and informed German about these issues. The remote was programmed, but the center lights were not even looked at so the car needed to be brought in a 3rd time and during that initial inspection the brake light was reported as not working. From what I was told on the 3rd visit a pin was not connected and that was why the center lights and reverse camera were not working. I would expect some type of final quality diagnosis once the repair is completed to make sure everything is working properly. This was not done the first 2 times. The final bill which was much more than I expected when it was brought in was paid prior to the car being completely fixed. Unless something happens to the parts that were replaced I will not return to City Kia. I did receive an automated text message from the Fixed Operations Director asking for feedback and if we were completely satisfied with the service provided. I did leave 2 messages and never got a response. That tells me all I need to know about how they conduct their business. If anyone at Kia would like to discuss this I would be more than happy to take their call because I will not take the time to pursue this any further.

Lalkrfan23

Jun 22, 2026

DealerRater

Very poor repair work. Repair work was poor which meant bringing the car back twice. Employees Worked With: German, but the issue was with the repair not the service advisor.