John Murphy

mrbassbone

Jun 28, 2026

DealerRater

They knew what we needed. They had the vehicle prepped and ready for us. Everything we asked for was there or as needed...ordered. Employees Worked With: Myles Wong, John Murphy

french toast

Apr 25, 2026

Google

Part 1 of 2 Owned a car for 10 months, never drove it. I'll be posting this on both Kia of Clermont, and City Kia of Greater Orlando as both are involved. I figured I'd wait until the case was fully settled so as not to jinx anything, today, 04/25/2026 was that day, the end of a 10 month nightmare with Kia. This started back in June of 2025 when my family made the decision to trade in our 2022 Kia EV6 for a new 2026 Kia EV9. We had wanted this vehicle for quite some time, and after some calls with Kia of Clermont, we we're informed by their EV Specialist, that after running the numbers, we would be actually saving money on our monthly payment by making the trade. We filled out all the information online, so that when we arrived, it would be a "sign and drive" type of situation. When we arrived was the beginning of this nightmare. The inspection of our EV6 and the initial paperwork went fast. While we were waiting for the finalization and to head to the sales manager office for paperwork, I updated our insurance and added the new EV9. From here we sat for about an hour. Adrian finally came back and informed us that when he ran the numbers initially, he miscalculated, and our payment on the EV9 had jumped almost $350/month from what was originally quoted - bait and switch... This should have been our indication to walk away, but we were already there, everything was set, we really wanted the car, so we went in to speak with the sales manager John about the situation. He informed us what Adrian had, and that there wasn't much anyone could do. We told him we felt like this was a clear bait and switch to get us into the dealership, but again, nothing can be done. Again, against what should have been our better judgement, we took the deal... ================= We are now driving home (about 45 min from the dealership), in our brand new (0 miles) 2026 Kia EV9 GT-Line ($75K car) and the airbag light turns on... The next morning, we took it to City Kia of Greater Orlando (as they were closer than Clermont). We had possession of the car for less than 12 hours at this point. I then sat in the customer area for the entire day, from around 8am, till they closed. As eager as I was to get updates as I was sitting ALL day, I left them alone and only checked in 2x. At the end of the day they finally came for me to inform me that they found the issue. A faulty 'part' that needed to be ordered. Since it was an airbag light, they couldn't let me leave with the vehicle. There were no loaners available, and I was directed to Hertz rent-a-car, who they themselves were upset they had to stay 'late' and get me a car to go home. Little did I know that this would be the last time I would see this car for almost 9 months... A couple of days go by and I'm starting to get nervous. I'm in touch City Kia, and John at Clermont trying to figure out what's going on with my car. City Kia informed me that they made an attempt to order the part, but the system rejected the order, because the system didn't think that the part that was required was associated with our car. So basically we're stuck. There was no escalation, no one was going to do anything. I have no car. At this point I pleaded with John at Clermont to just unwind the deal and give me a different car (which they had several at this point). He refused and said that could not be done. I can only assume this is because they had the sale, and wanted to wipe their hands. A week or two go by, I'm continuing to follow up with City Kia on the part, and I'm getting the same answer. No part can be ordered, it is what it is, my car is stuck, and no no one can do anything. They've basically stolen my car at this point, they have my car, and they're basically refusing to fix it, or give it back. I can't make this up... === See part 2

J C

Apr 10, 2026

Google

Bryan - thank you for such a smooth process with taking care of my vehicle. Bryan went ahead and checked my battery and gave my Niro and oil change. Not to mention ensuring I get to my job on time for my shift They even washed my car inside and out! Overall 10/10. Thank you Bryan. John - thank you for really looking out as far as my windshield and getting it replaced. Another win for the books for sure. John was patient and even still assisted after his shift. Thanks John for taking care of me and my Niro. Overall fantastic customer service.

gil59

Apr 9, 2026

DealerRater

Waiting time is ridiculous for filter and oil change. I didn't fix the recall problems well

Alyssa jimenez

Mar 31, 2026

DealerRater

Everything went well, very accommodating and offered us water and snacks to ensure we were comfortable! Left with the Deal we wanted!

Yeraldinebaza

Mar 23, 2026

DealerRater

Excelente servicio gracias Daniel por su atencin, mi carro qued perfecto y todo en poco tiempo!

Joshua sanchez

Mar 16, 2026

DealerRater

Muy agradecido con el vendedor Sebastian nos recibi muy amablemente y me dio un servicio de primera siempre muy atento con lo que tenamos y queramos y gracias a el y a sus supervisores quede satisfecho con mi compra los recomiendo a cualquiera y y gracias a todo el equipo de city kia en orlando muchas gracias por todo y nos veremos pronto para el servicio

abdar44

Mar 10, 2026

DealerRater

Not too many options were offered to help me with my transpiration problem. No follow up callls or text

Efraim Rosario

Mar 7, 2026

Google

Amazing experience. I am in the industry and needed a car for my son. Reached out to Luis Visuetti and John Murphy at City Kia. My son and his wife were treated like family and were able to drive off in her dream car!! Thanks to your entire team!!

Jim Kodet

Feb 28, 2026

Google

Service guy John was fantastic. Explained everything and made several service recommendations based on mileage and even though I was hesitant to do the fuel system/injection maintenance I did it and the improvement was immediately noticeable on the drive home. I highly recommend John at City Kia. Very personable, knowledgeable and a great guy who takes great care of his customers