Jose Zayas

Denise Colon

May 11, 2026

Cars.com

Las atenciones del Sr. Cruz y José fueron excelentes. Muy profesionales, precisos, respetuosos y diligentes.

Amanda Hernandez

Apr 11, 2026

Google

Very very happy with Christopher Montenegro for helping get a car today as well as for Cristian the boricua guyy and also Jose, they were all very nice and helped me get something that adjusted to all of my needs they were always on the lookout!

JOMAR160

Apr 1, 2026

Cars.com

The service was amazing. Jose was super good and his communication was superb.

JOMAR160

Apr 1, 2026

DealerRater

The service amazing Jose was super good Jose was supper helpful and his communication supper good

Myra Rodz

Mar 3, 2026

Google

Sad to say, I have been disappointed twice this year, 2023, with the Kia service department. On May 2023, I came for regular oil change service, appointment was really early in the morning. I was one of the 1st cars here. I will say it was a disaster. They misplaced my keys and almost 5 hours later I finally was heading home. I believe they didn't even check all fluids like they claimed they did because I didn't have any windshield fluid refilled. Oh, and for all my troubles, they offered to fill my gas tank, but the employee was no longer there and supposedly no record of the offer. Today 11/15/2023 had an 11 am. appointment, arrived on time, and it took them 37 mins for service dept. to acknowledge and check in my car. I was in this place until 3:27pm. No one never came to provide updates, not even though the text messages they sent. I'm so highly disappointed with their service both times that I'm thinking about not getting into another Kia once my lease is up. Their customer service is very disappointing. MARCH 2, 2024 - Update and shame on me for giving them another opportunity of purchasing another Kia with them at City Kia OBT location. I told the finance guy that I need to have my payment due date for the middle of the month. I made him aware that 3 years prior the Sales Rep Jose told me I can change it and it is not the case with lease vehicles. Eric the financial guy told me very confidently that yes that has all changed and I can change the date before making my 1st payment. I called as he advised to be told that lease car payment due date can not be changed. ERIC truly lied to us just to complete the sale. My partner lease is up and we definitely are not coming to this Kia. People read the reviews and make wise decisions. These people do not care about you one bit it is all about making the sale and their money. With that being said there was a few great people not in Sales that did an awesome job. In the Accessories dept Aisha provided me with extremely excellent customer service was straightforward with no bull crap. I do not regret going to get my tints with her. She is an asset to City Kia Accessories dept. Keep being great Aisha and thank you for your awesome service.

Francisco Marcano

Feb 28, 2026

Google

Excelente atención cliente del agente José

Bobby Hall

Feb 28, 2024

Google

Aisha Andujar and Jose who aided me were extremely helpful to find the right car for me. Great vibes inside and everyone I met and interacted with was kind and informative!

Miguel E Castillo

Dec 25, 2022

Facebook

The staff at City Kia was really professional, fast service and very fair , they really tried to help ..My mother was the one buying the car and she is very happy !!! I want to personally thanks Christian and one of the senior staff Jose ..

Gabriela Pegoraro

Sep 1, 2022

Google

The City Kia did a great job by earning my business. Jose and Orlando did excellent work making sure I new all of my options and helped me go home with my perfect car.

Kelly Bennett

Mar 29, 2018

Facebook

From the moment I walked into the door till the moment i left the lot with my new 2018 Kia Soul, everything was amazing! Jose walked me step By step though all my options and got me the car I wanted! He was patient and very detailed orientated. I have already recommend City Kia to a few friends and will continue to do so as this was the best car buying experience ever! These people know their stuff and make you feel like family. I have only good things to say about this place!! Thank you City Kia!!