Juan Castillo

marciawerneck

Aug 9, 2026

DealerRater

He is a human being and he treats other as human beings. He is not a robot or an “automatic” professional. He cares and we can feel that. He knows what he’s doing and he makes you feel comfortable and he is very cordial. Employees Worked With: Juan Castillo

Marcia Werneck

Aug 7, 2026

Google

I’m really happy with City Kia and this is the second time I have the same advisor - Juan Castillo. He is very competent and knows everything about cars and he does remember you as a person.

Al Paone

Aug 5, 2026

Google

Brought my 2024 Telluride in for an oil change and several Recalls with a 7am appointment, my service rep, Juan Castillo, explained to me what needed to be done with regards to the recalls and that it will probably take close to 5 hours to complete. This was a bit longer than expected so he arranged for a No Charge rental for me so I could go about my day. Juan did an Excellent job communicating the status of the work every step of the way and gave me a heads up when the car was almost ready since he knew I had a 45 minute drive back. I just wish City KIA was closer to where I live!!

James Leon

Aug 3, 2026

Google

Jonathan from service was very Sharp on helping me out with my vehicle. Thanks Juan

Jackie Katsis

Aug 1, 2026

Google

Juan Castillo was excellent, and the service appointment took less time than I expected.

Naldi Cruz

Jul 30, 2026

Google

Jc from service was great

Que

Jul 29, 2026

DealerRater

Unorganized. messy esthetic, poor customer service picking up car. Waiting area inside where you pick up your car was not very clean or organized to look at. Employees Worked With: Juan was great but picking up my car was super unorganized and the waiting time was kind of long without anyone helping me when I walked in.

ANGERODWAY

Jul 28, 2026

DealerRater

Juan Castillo was able to diagnose and fix the issue immediately. He made the process very seamless for us, he has amazing customer service, he was super communicative throughout the whole process and even reassure us on a financial level that we were taking care of. He will be my permanent advisor, moving forward simply because of the service he provided. And I will always recommend him to anyone. Employees Worked With: Juan Castillo.

2016 KIA SORENTO SX/SX LIMITED Owner

Jul 23, 2026

Carfax

JC was great and the service over all was good.

carloslynch08

Jul 23, 2026

DealerRater

Thank you for your help and assistance Juan who was my service advisor. Always communication and having my Lyft ride ready. Employees Worked With: Juan