Kyle Nemehard

Nicole Keinath

Jan 14, 2026

Google

If I could, I would give City Kia zero stars. I brought my 2022 Kia Sorento SX Prestige to City Kia on Saturday, March 23, 2024 at 11AM for two issues: 1. A problem with the shut-off not engaging. 2. A recall on the backup camera mount. After leaving to shop, I returned only to find my vehicle still not done. Around 5PM, my advisor Keith called me, and that’s when I was informed that a technician had backed my car into something, denting the trunk area. This made no sense, considering my vehicle has a full 360-degree camera system. On Thursday, March 28, 2024, service manager Mike told me to bring the vehicle back so dent companies could look at it. None of them could fix the damage, so it had to go to a body shop. I finally got my vehicle back on Tuesday, April 2, 2024, only to find the body shop had repainted the damaged area. I had ceramic coating on my entire vehicle beforehand, and repainting obviously affects that. Even worse, when I checked the Kia Access app, I saw someone had washed my vehicle—despite me explicitly telling Keith not to wash it. Mike claimed he called the body shop, but I was never told when my vehicle would actually be ready; I only found out after calling twice myself. I also asked for paperwork from the body shop and a picture of what my car was damaged against—Mike refused to provide either. To top it off, Mike dropped my keys on the concrete and said nothing. If those keys stop working, I’ll be the one left responsible. I believe City Kia should replace them. All I’ve been offered in return for this two-week headache is: • One oil change until service director offered me 5 more oil changes. I only got 4 oil changes out of the deal. • A tank of gas (already received) • Re-applying ceramic coating which I already had on my vehicle prior to my car washing guy. That does not make up for the stress and poor treatment I received. And this isn’t my first issue with City Kia. Back on Wednesday, January 4, 2023, I had a carpet issue that service manager Kyle was addressing. That time, my vehicle was driven 30 extra miles without my knowledge. When I confronted Kyle about it, he seemed surprised I knew—well, thanks to the Kia Access app, I can track everything. Ever since then, I take screenshots of my app whenever I hand over my keys. On top of all this, their so-called “Express Service” is anything but. Most dealerships complete oil changes in about an hour. At City Kia, it takes 4-5 hours, and when I asked about express service, Mike flat-out told me they don’t even have it—despite it being advertised on the building. ⸻ I do NOT recommend City Kia’s service department at all. They caused damage to my vehicle, refused to provide transparency, and handled everything unprofessionally. ⸻ Unfortunately, my issues with City Kia continued. On December 9, 2025, I brought my vehicle in for an oil change and tire rotation. After receiving it back, I noticed new damage that was not present before service. One of my rims was scratched, and there was a blue residue around the headlight area. The service director stated they use a “high-end” vehicle wash system. However, whatever was used clearly did not function properly, as it left behind residue. I was able to remove the blue substance easily using only a wet paper towel followed by a dry one. ⸻ Today is January 14, 2026. Don’t tell me to “reach out” in your comment from 6 days ago when City Kia already told me on December 30, 2025 that you will no longer work on my vehicle. I purchased my vehicle from this dealership and will not be purchasing another. These comment responses appear to be more about making yourselves look good than actually helping customers.

2025 KIA K5 LXS Owner

Jul 18, 2025

Carfax

Kyle was my service director they took very good care of my car was able to do all the services and recalled at one time made it very easy for me not to have to return to the dealership multiple times for my problems thank you for the great work

Ed Sanchez

Dec 26, 2022

Google

There is not many places you go to where you feel comfortable, You feel like they really want to help you, And At this Kia dealership They went above the beyond Especially Raul, Kyle, and Carlos. Thank you.