Luis Visuetti

Janelys Riveraa

Apr 3, 2026

Google

I bought a kia forte 2024 6 days ago. The same day I took it home the car wouldn’t start so we called a towing through the warranty and it was taken to city kia. The next morning they called me saying that the car was fine that i was able to pick it up. Five days later after I put gas in the car the car wouldn’t start again and for the second time the car was taken back to this city kia. I go through the service department explained the situation to Luis (one of the guys that work there) he goes “we cant do anything right now, you will have to dropped off” and just kept on walking. Never asked me if I wanted to do that or if I wanted to make an appointment he just kept on walking and went inside the building and left me there. I called green way kia east and they scheduled an appointment for me next morning with no hesitation and were super polite towards me. I wasn’t waiting for my problem to be solved right then and there, I just needed direction and help on what to do instead got treated like I was a bother just because they were closing in one hour.

Efraim Rosario

Mar 7, 2026

Google

Amazing experience. I am in the industry and needed a car for my son. Reached out to Luis Visuetti and John Murphy at City Kia. My son and his wife were treated like family and were able to drive off in her dream car!! Thanks to your entire team!!

Pedrotaller61

Mar 30, 2025

DealerRater

Excelente atencin por parte del seor Juan Castillo y del equipo de tcnicos y mecnicos. Muchas gracias.

Patrick Ragland

Mar 22, 2025

Google

All of my issues were taken care of, thanks to Luis. Great communication and customer service.

Noelia Santiago

Nov 29, 2024

Google

Nate tuvo buen servicio. Richard y Luis fueron muy amables

Richelle Cruz

Nov 9, 2024

Google

Luis was very helpful! Great explanations, expectations of service and communication.

Darian McDaniel

Oct 30, 2024

Edmunds

WORST EXPERIENCE - DO NOT BUY FROM HERE Hands down the worst car buying or otherwise experience of my life having purchased from Audi and Nissan both previously with no issues. I have attempted to get in contact with both Luis Arraiz, Oscar Platt and now General Manager Raul… Gomila to correct mistakes made on City Kia's end over the past two months following the purchase of a faulty "certified" vehicle that has had to be serviced 3 times in two months with no success. In addition, I was mailed the incorrect key when I refused to take a broken spare key home with me upon purchase of my vehicle and communication of this has been sent to Luis and Oscar, both ignoring the situation all together. This is by far the worst car purchase and experience I have ever had the misfortune of being a part of. I will continue to escalate this beyond Oscar Platt, Raul Gomila and City Kia given I have received no assistance thus far despite my countless attempts to do so. I will never recommend City Kia to colleagues, family and/or friends given my experience that began two months ago that is still ongoing. I am beyond disappointed and HIGHLY recommend no others choose this location to make any type of purchase or have servicing completed. Please just trust me on this one and stay far, far away.

Julio Gonell

Oct 24, 2024

Google

Luis is the man! Thank you for the great customer service and your patience and for assuring me and my fianc got the best deal. 10/10

Tamara Stokes

Aug 20, 2024

Google

Excellent service from Luis !

Jess Duharte

Aug 6, 2024

Google

Luis was my salesperson he was amazing and super helpful !