Orlando Da Silva

Jenifer Santander

Nov 12, 2026

Google

Orlando did an amazing job. Walked out with my first Kia after over a decade of being with Nissan and another half a decade with Jeep. Not turning back because the team here was what made the sale- they were so respectful and patient throughout the entire process. From sales, to finance, to accessories, I highly recommend this location and the employees.

Kevin Rahimi

Oct 17, 2026

Google

Great buying experience from start to finish. Worked with Vanessa who answered questions and worked on giving me numbers. Came in and worked with Orlando to complete the process (test drive, final #s, etc.). We had to leave the dealership because my wife had a migraine but they stayed in contact, sent me the credit app and prepared everything when we came back later in the day.<br>Everyone there was very friendly at the dealership. No feelings of pressure or being rushed, felt like they were working hard to earn our business.<br>Will come back when my son turns 16 to look at available options for him.

Jenifer Santander

Oct 12, 2026

Google

Orlando y Joan fueron muy amables, profesionales y pacientes con la compra de mi primer Kia. No me sentí presionada para nada como me ha pasado en otros dealers. Desde que mi familia entró a lo que salimos con nuestro carro nuevo fueron solo 5 horas, normalmente duramos todo el día haciendo una compra. Definitivamente regresaré cuando tengamos que comprar otro carro!

GB PAINTING & REMODELING

Sep 29, 2026

Google

Orlando was very professional! Thanks 🙏🏼! I love my new SUV !!!

Dr Cano Consultorías Jurídicas

Aug 27, 2026

Google

Muy recomendado Orlando, Muy buena orientacion integral excelente atención

Crissel Torres

Aug 17, 2026

Google

City Kia Orlando’s Service Department has provided some of the worst customer service and communication I have ever experienced. Rafael Hernandez is our service advisor, and trying to communicate with him has been extremely frustrating. We have called repeatedly, have been hung up on, and have been told multiple times by the receptionist that he would call us back—only to never receive a call. Our emails have also gone unanswered. In addition, I spoke with Frank, who communicated with me in an extremely unprofessional and dismissive manner and ultimately hung up the phone on me. I have also repeatedly requested the opportunity to speak with a manager regarding this situation and have been refused the opportunity to speak with management instead of being allowed to escalate and resolve our concerns. Our vehicle repairs have already been completed. Progressive has confirmed that the covered portion of the repair has been approved and that the insurance payment was issued by check on 08/12/2026. Our Progressive representative has also confirmed that the necessary documentation was sent directly to Rafael. To be completely clear, both my husband and I fully understand that we are responsible for our deductible AND for any portion of the repairs that Progressive did not cover. We are not refusing or attempting to avoid paying any amount that is legitimately our responsibility. We are prepared to pay the dealership what we owe in order to retrieve our vehicle. The issue is that despite the insurance payment being issued and the documentation reportedly being provided to the dealership, we still cannot get a return call or clear communication regarding what is needed to finalize payment and release our vehicle. Meanwhile, our repaired vehicle remains at City Kia, and we continue paying out of pocket for a rental vehicle through Kia every additional day this goes unresolved. What makes this situation even more unacceptable is that we have actively tried to resolve it through the proper channels. We have called, emailed, contacted Progressive, asked for callbacks, and requested management involvement. Instead of receiving assistance, we have experienced unanswered communications, calls being disconnected, unprofessional treatment, and refusal to allow us to speak with a manager. Again, this is not a dispute about our financial responsibility. We understand what Progressive is covering, we understand that we must pay our deductible, and we understand that we are responsible for any remaining amount not covered by insurance. We simply need City Kia to communicate with us and Progressive, provide us with the final amount due from us, and allow us to complete payment and retrieve our vehicle. The repair itself is not the reason for this review. The complete lack of communication, unprofessional treatment, refusal to escalate our concerns to management, and additional rental expenses we continue to incur while our completed vehicle remains at the dealership are the reasons. I sincerely hope City Kia management sees this review and addresses this situation immediately. No customer should have to go through this much simply to get clear communication and retrieve their vehicle after repairs have been completed.

Yusmari Franco

Aug 12, 2026

Google

Excelente experiencia con Orlando durante la compra del Kia para mi hijo. Desde el primer momento fue muy amable, profesional, atento y paciente con nosotros. Nos explicó todo el proceso claramente, respondió nuestras preguntas y se aseguró de que nos sintiéramos cómodos con la compra. Agradecemos mucho su excelente atención y disposición para ayudarnos. Hizo que la experiencia de comprar el vehículo de mi hijo fuera fácil y agradable. Definitivamente recomiendo a Orlando a cualquiera que esté buscando un vehículo y quiera recibir un servicio de primera. ¡Muchas gracias por todo

CARLOSEOB

Jul 26, 2026

DealerRater

Excelente servicio, fue un poco lento el proceso pero valió mucho la pena. Gracias a Sebastian que sirvió de mucha ayuda con su sinceridad y profesionalismo. Employees Worked With: Orlando Da Silva, Sebastian Murillo

Angel Montijo

Jul 7, 2026

Google

City Kia has one of the greatest teams in town. They provide great service in both the Sales Department and the Service Department. Contact Orlando Jesus in the Sales Department, and he will be happy to help you find your new or pre-owned car, SUV, minivan, or truck. If you need service for your vehicle, contact Daniel Landeiro. He is very professional and will make sure you are well taken care of. As an added bonus, they wash your car and return it spotless.

ehmiad

Jul 1, 2026

DealerRater

Excellent service! The staff was professional, honest, friendly, and very helpful. The buying process was smooth, transparent, and efficient. They answered all my questions and made everything easy. I highly recommend this dealer to anyone looking for a reliable and trustworthy experience. Employees Worked With: Orlando Da Silva, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Savannah Leinbock, Vanessa Bahnsen, Terrence Manning, Carlos Diaz, Aury De la Rosa, Orlando Anil