Oscar Platt

Jen Richardson

Sep 8, 2026

Google

The service department has been an absolute nightmare to deal with. Oscar does not respond to messages, texts, or phone calls. I have spent over 20 minutes on hold simply trying to locate someone who can assist me, only to eventually have to hang up and call back because no one answers. Frank Garcia has also been extremely unprofessional. He has shown very little concern for my situation and has made me feel as though my concerns are an inconvenience rather than something worth addressing. There has been no sense of urgency, communication, or genuine effort to help. It is extremely disappointing to see a company of this size being represented by employees who communicate so poorly and treat customers with such little regard. Customers should not have to repeatedly chase down employees just to get basic communication and assistance. This experience has been incredibly frustrating, and I strongly believe the service department needs to take a serious look at how customers are being treated and how these concerns are being handled.

amandry32

Jun 26, 2026

DealerRater

The initial experience was very concerning. I was informed only after the repairs were completed that I owed $5,763.36, and I had to repeatedly escalate the matter before learning that several warranty claims had not been properly processed. Oscar Platt ultimately took ownership, contacted Smart AutoCare, and reduced my balance significantly, which I sincerely appreciate. However, the lack of communication and financial transparency before the repairs were completed created unnecessary stress and could have resulted in me paying thousands of dollars that should have been covered. Employees Worked With: The initial experience was very concerning. I was informed only after the repairs were completed that I owed $5, 763.36, and I had to repeatedly escalate the matter before learning that several warranty claims had not been properly processed. Oscar Platt u

jfmurphyjr

Jun 22, 2026

DealerRater

Always excellent service and communication City Kia always goes above and beyond to help keep my family on the road. Employees Worked With: Oscar

jfmurphyjr

Jun 22, 2026

DealerRater

Always an amazing experience. Gets the job done right every time. Oscars team is amazing. Professional, courteous with awesome communication Employees Worked With: Oscar

lacosta

Jun 15, 2026

DealerRater

Nice welcome and friendly team. The texts were very helpful while waiting for the work to be done, no pressure to do extra work Employees Worked With: Oscar Platt who was excellent!

BAYAMONPR09

May 31, 2026

DealerRater

Muy bien Pues el service fue muy bien hecho con respecto muchas Gracias el tiempo fue un poquito largo pero trabajaron bien ??

smockonallama

May 27, 2026

DealerRater

I was previously purchasing my vehicles from a competing dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a change. I went to City Kia, and they made the process so easy. I was used to calling and emailing multiple dealerships to get the best deal. City Kia made it so easy that I didn't even need to think about it. The deal was worked out in an afternoon, and I purchased the vehicle that evening. Huge thanks to Oscar, Rachel, Raul, Gabriel, and the entire City Kia team for a great experience.

Angel

May 17, 2026

Google

Oscar muy buena atencion y muy professional en su trabajo

Pedro C

Apr 23, 2026

DealerRater

Their advertising is very misleading, and that's why they scam people with their sales and supposed promotions when you go to request the services they forced you to pay for. There's always an excuse for not doing it, arguing one reason after another, but they already charged you for it.And when it comes to maintenance, it's even worse. You wait three hours and they never do anything to the car, not even a wash, which would be the bare minimum. The service is terrible; they blame each other, from the workshop to sales. And they never give you a solution; the worst part is that you've already paid for a service they never deliver... In my opinion, they're the worst dealership, and I wouldn't recommend them at all.

Sam Wise

Apr 22, 2026

DealerRater

Everyone I came into contact was friendly and professional. From my reminder call to my tech Josh F and follow up with Oscar Platt.