Oscar Platt

Marella Linares

Nov 13, 2026

Google

I brought my car in for an oil change and to have the brake pads and rotors replaced because they were worn out. I stopped by the day before to ask about parts prices and get a quote from a service advisor. They only give verbal quotes. When I came back the next day, a different advisor (I think Mike) gave me roughly the same price, so I understood it was for the same work we had discussed.<br><br>When I picked up my car, I found out they had charged me $700 and only replaced the brake pads. When I spoke to Oscar Platt about it, he told me replacing the front rotors would cost another $500. He also told me it didn’t matter if the brakes were grinding metal on metal and that the rotors would “last forever,” even though rotors are wear items. I’m also unsure whether the oil was changed because they didn’t put an oil change sticker on the windshield.<br><br>The prices didn’t match what I’d been quoted or what I’d been told the parts would cost. Without a written estimate, I had nothing to refer back to when the price and scope of the work changed. To make matters worse, the service history says I was told about the brakes and decided to have them done later. That’s incorrect. Nobody told me the rotors would be left as they were, and I specifically asked for them to be replaced when I got the quote.<br><br>This is why I’ll be taking my car to Kia of Clermont from now on. I expected clear pricing, the service I requested, and an accurate record of what happened. Very disappointing experience. 👎🏻<br><br>Fui a hacerle cambio de aceite al carro y a cambiar los frenos completos y pastillas porque estaban desgastados , yo fui el día anterior y averigue los precios de los repuestos y la cotizacion con un chico de los de servicio pues ellos no te dan cotizacion escrita solo la dicen, al dia siguiente me atiende otro chico (creo que Mike se llama) y me da mas o menos la misma cotizacion pero resulto que no cambiando pastillas y frenos sino solo pastillas cuando me entregan el carro y habló con Oscar Platt para decirle que eso no esta bien ya que los frenos se tenian haber cambiado completo me dice que no que eso es mas caro $700 me cobraron solo por eso y no si si quiera si le cambiaron el aceite porque ni el sticker del cambio de aceite me pusieron, y me dice que eso no importa que pegue metal con metal que eso aguanta toda la vida cuando obviamente son puezas de desgaste, me queria cobrar $500 si queria cambiar los frenos de adelante, cuando ya yo tenia un presupuesto de cuanto me costaban las partes no coincidia lo que me habian cotizado, le subieron mas al monto es como si me revendieron sus mismas piezas, por ESO es que me voy a kia Clermont porque aqui no son serios, te auper inflan en precio y no te quieren dar cotizacion escrita porque no les conviene porque cambian los precios a su conveniencia y no me hicieron el servicio que pedi, de paso en el historial ponen “se le dijo al cliente de los frenos y dijo que lo hacia despues” cuando en ningun momnto se me dijo nada y yo mas bien en la cotizacion les dije que me los cambiaran y no me cambiaron nada de verdad que mal👎🏻

Joel Rivera

Oct 19, 2026

Google

I had some complimentary oil changes included with the purchase of my vehicle at City Kia. I brought my car there on July 2025 to perform the last complimentary oil change, when it was time for me to perform the next one, I noticed that the oil plug was painted with something that seems to be Loctite, when I tried to take the plug off, it was like seized there and I couldn’t take it off. I scheduled an appointment to bring the car over and that plug checked out and I was talking to my he service advisor, a guy named Oscar Platt joined into the conversation with an attitude and rudeness, implying that is not the regular practice in their shop to use any type of seizing products to the oil plugs. I went there not to look for any trouble instead I went there looking for a solution and this Oscar Platt, started asking accusatory questions implying that if there is any damage it was caused either by me or that I took the car somewhere else. My car is a 2015 and at the time I brought it there for that service was 63k miles. This situation was back on March 2026, the initial service was back on July 2025 and as of today my car is 70k. Im assuming because of the gaps in time this guy was assuming that my car was being serviced elsewhere. Now that my car is due for the routine service, the oil plug is impossible to be taken off, don’t want to think that this was done intentionally by City Kia service shop, but at this point hard not to think it was. I was chatting with someone called Elsa and when I started explaining my situation, she stopped replying in the chat. So you reading this review, get to your own conclusions. Last but not least, if you need to have your vehicle serviced, City Kia is not an option.

Stacy Shane

Sep 20, 2026

Google

I recently purchased a new Sorento from City Kia. I am very happy with the vehicle itself, but unfortunately, my experience with the dealership's customer service and after-sales process has fallen short of my expectations. My initial visit on 8/29 was positive. We agreed on a price, I made a $6,000 payment, and arranged to return the following Saturday to complete the purchase. However, on Monday evening, my salesperson, Sebastian, came to my home with the vehicle and encouraged me to take the keys and complete the paperwork early, even though I had already made arrangements to return Saturday. I declined. Before pickup, I also contacted Sebastian to confirm the windows had been tinted and asked for a picture. He said he would take care of it, but I never received the picture. After picking up the vehicle, I do not believe the front windows were tinted; they appear the same as they did before. At delivery, I expected a basic walkthrough of the vehicle and help connecting my phone. Instead, I was shown a QR code and the salesperson walked away. I spent approximately 45 minutes figuring things out myself. I later received an email from Oscar Platt, the Fixed Operations Director, specifically inviting me to contact him if the dealership had not exceeded my expectations. I did so on 9/15 and provided a detailed explanation of my concerns. As of 9/20, I have received no response. I've also continued receiving requests to rate my "service experience," despite never having had the vehicle serviced there. I am happy with the vehicle, but I did not feel like a valued customer during or after the purchase.

Jen Richardson

Sep 8, 2026

Google

The service department has been an absolute nightmare to deal with. Oscar does not respond to messages, texts, or phone calls. I have spent over 20 minutes on hold simply trying to locate someone who can assist me, only to eventually have to hang up and call back because no one answers. Frank Garcia has also been extremely unprofessional. He has shown very little concern for my situation and has made me feel as though my concerns are an inconvenience rather than something worth addressing. There has been no sense of urgency, communication, or genuine effort to help. It is extremely disappointing to see a company of this size being represented by employees who communicate so poorly and treat customers with such little regard. Customers should not have to repeatedly chase down employees just to get basic communication and assistance. This experience has been incredibly frustrating, and I strongly believe the service department needs to take a serious look at how customers are being treated and how these concerns are being handled.

amandry32

Jun 26, 2026

DealerRater

The initial experience was very concerning. I was informed only after the repairs were completed that I owed $5,763.36, and I had to repeatedly escalate the matter before learning that several warranty claims had not been properly processed. Oscar Platt ultimately took ownership, contacted Smart AutoCare, and reduced my balance significantly, which I sincerely appreciate. However, the lack of communication and financial transparency before the repairs were completed created unnecessary stress and could have resulted in me paying thousands of dollars that should have been covered. Employees Worked With: The initial experience was very concerning. I was informed only after the repairs were completed that I owed $5, 763.36, and I had to repeatedly escalate the matter before learning that several warranty claims had not been properly processed. Oscar Platt u

jfmurphyjr

Jun 22, 2026

DealerRater

Always excellent service and communication City Kia always goes above and beyond to help keep my family on the road. Employees Worked With: Oscar

jfmurphyjr

Jun 22, 2026

DealerRater

Always an amazing experience. Gets the job done right every time. Oscars team is amazing. Professional, courteous with awesome communication Employees Worked With: Oscar

lacosta

Jun 15, 2026

DealerRater

Nice welcome and friendly team. The texts were very helpful while waiting for the work to be done, no pressure to do extra work Employees Worked With: Oscar Platt who was excellent!

BAYAMONPR09

May 31, 2026

DealerRater

Muy bien Pues el service fue muy bien hecho con respecto muchas Gracias el tiempo fue un poquito largo pero trabajaron bien ??

illusionsb74

May 30, 2026

DealerRater

Never received any calls on repairs, what was found as failure or if extended warranty would cover it. Management doesnt know their own procedures due to Oscar's input it delayed by repairs by more than a week.