Rachel Solano

smockonallama

May 28, 2026

DealerRater

I was previously purchasing my vehicles from a competing dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a change. I went to City Kia, and they made the process so easy. I was used to calling and emailing multiple dealerships to get the best deal. City Kia made it so easy that I didn't even need to think about it. The deal was worked out in an afternoon, and I purchased the vehicle that evening. Huge thanks to Oscar, Rachel, Raul, Gabriel, and the entire City Kia team for a great experience.

smockonallama

May 28, 2026

DealerRater

I was previously purchasing my vehicles from a competing dealership. I purchased three cars from them, and after the management change, they treated me like a John Smith. I decided it was time to make a change. I went to City Kia, and they made the process so easy. I was used to calling and emailing multiple dealerships to get the best deal. City Kia made it so easy that I didn't even need to think about it. The deal was worked out in an afternoon, and I purchased the vehicle that evening. Huge thanks to Oscar, Rachel, Raul, Gabriel, and the entire City Kia team for a great experience.

Hector Manuel

May 15, 2026

Google

We’ve been car shopping the past few days and visiting several dealerships around Orlando trying to find the right fit before making a decision. So far, we’ve had a mix of experiences: Greenway Kia East — amazing as always. This is where I bought my first car 6–7 years ago and they continue to provide great service. >Chevrolet of Ocoee — good customer service. >Airport Chevrolet — probably the best customer service we -experienced during this entire process. >CarMax near the airport — unfortunately poor customer service. We had to chase an agent down just to get help. >City Kia of Greater Orlando — by far the worst experience we’ve had. We had been speaking with Rachel multiple times and made it very clear that we respected everyone’s time and did not want to waste theirs or ours. We originally planned to come Monday but decided to stop by today before I had to head into work. After picking my roommate up from the airport, we drove about 20 minutes over to the dealership. We parked, went inside, asked for Rachel, and while waiting we walked the lot to look at vehicles. Another employee greeted us and showed us the car we were interested in. We then went back inside to review numbers. The salesperson asked us to sit at his desk while he went to get pricing information. Then we waited. 5 minutes passed. 10 minutes passed. 15 minutes passed. The entire time, my roommate kept looking around wondering where the employee had gone because it should not take that long just to return with numbers or at least provide an update. At around 2:20 PM, we decided to leave because I had to be at work by 3 PM on the Ocoee side of Orlando. As we got up to leave, we noticed the salesperson had simply been standing around on his phone near reception, talking and laughing with coworkers as if we had been completely forgotten. As we walked out, we politely said “thank you.” Instead of acknowledging the wait or apologizing, the employees continued laughing and talking badly about customers in Spanish. We also overheard one employee joking about spraying customers with water while washing a car outside. That level of professionalism was honestly disappointing. This review is not about trying to get anyone fired or in trouble. It’s simply to point out that customer service and training matter. Customers notice when they are respected, and they also notice when they are ignored. We came ready to buy and had money to spend. Unfortunately, it will not be at this location. The one bright spot in this experience was Rachel. She was always professional, respectful, and helpful throughout our conversations. She would honestly be the only reason we would ever consider returning.

Indie

Nov 17, 2025

DealerRater

This is the only dealership that I would ever go to because they always work with me to make sure i have the best deal this is my sixth kia vehicle that I purchase from this dealership between myself and my daughter we have an excellent experience working with City Kia working with Sammy and Eric was so amazing they made me comfortable in asking any questions and was willing to explain it also admire the knowledge of Eric and Joseph with explaining in detail whatever questions I had .So I would like to thank Sammy, Eric &Joseph in helping me with my purchase

Kenny paul

Oct 7, 2025

Cars.com

These guys are amazing. Without having to ask, these guys kept me updated, fed me, and made sure my car was better than it was when I bought it in. I appreciate everything and everyone there