Hannah Wilson

Christine K

Oct 21, 2026

Google

Posting this for Eric, who came in today with a key problem on a Ram RV purchased elsewhere. Hannah Wilson at the front desk was extremely helpful, friendly and courteous. Phil Turner gave exceptional service, came out from the shop and personally explained the problem, and demonstrated everything Eric needed to show the original people who caused the issue with the key to begin with. Thank you so much!

Jeff Bellamy

Oct 11, 2026

Google

This dealership, especially the service department has really stepped up customer service. Hanna is the service specialist I will recommend. She possesses Superior communications and a wonderful personality always with a smile.

Adam Sartin

Sep 24, 2026

Google

I recently got my Jeep back from Crown after a pretty extensive repair process, and I wanted to take a minute to recognize the great job they did. The repairs ended up being much more involved than originally expected, and Crown did an excellent job navigating everything with the warranty company. There were multiple approvals, additional documentation, pictures, and plenty of back-and-forth involved, and they stayed on top of the process until everything was ultimately approved and taken care of. A special thank you to Hannah. She was an absolute pleasure to work with throughout the entire process. She kept me updated, answered my questions, and helped make a frustrating situation much easier to deal with. I would highly recommend working with her. The quality of the work itself has been excellent. My Jeep came back running great, and after everything it went through, I'm extremely happy to finally have it back on the road. The only real downside was the amount of time the entire process took—about two months—but I don't put that on Crown. A large portion of that time was spent waiting on warranty approvals and determining the full extent of the repairs. Once Crown had the necessary approvals, they completed the work in almost exactly the timeframe they quoted me. I also appreciated Crown providing a loaner vehicle while everything was being worked out. Having transportation during such a long repair made a huge difference. Overall, I'm very happy with how Crown handled a complicated repair. They worked with the warranty company, kept pushing the process forward, stood behind the work, and ultimately got my Jeep back to me with a brand-new Mopar engine and the other approved repairs completed. Thank you to Hannah and the Crown service team for taking care of my Jeep and getting her back on the road. Hopefully I won't need to see the service department again anytime soon—but if I do, I know where I'm taking her!

John L.

Sep 20, 2026

Cars.com

Hannah always does a great job of taking care of my service needs. She is friendly and professional. I would recommend Crown of Cleveland for any service needs.

Kathy Donour

Aug 13, 2026

Google

Excellent service. We were traveling and they were able to get us in fast and get our repair taken care of. Special shout out to Hannah to took great care of us.

Neil Lewis

Aug 3, 2026

Google

Hannah was very courteous. She quickly checked my 2023 Jeep Wrangler in for service and had me on my way. No issues. Picking up my Jeep later went just as quickly. Great job folks!

Marq Jarrett

Jul 31, 2026

Google

Everytime I come to the dealership I come and see Hannah! She is a wonderful and pleasant person to speak with! She’s always there to help as much as she can! Thank you for all you do!

Fed Software

Jul 8, 2026

Google

Hannah Wilson was very helpful in getting my truck fixed. She was responsive and friendly! The techs were also helpful in answering some questions I had.

Alfonso Rivezzo

Jun 8, 2026

Cars.com

Hannah was great!! Got a great deal on new tires and was in and out very quickly. Super clean dealership, friendly staff!!

Brad Edward's

May 29, 2026

Google

Took my car here for a recall got it back 3 days later for a 6-hour job. Then my two door speakers don't work after the recall so I said hey can you check it out for me. they say yeah. Lol 4 days later I get it back and now The only speakers that work are the ones in the dashboard lol then I get told it's not their fault basically deal with it then I go and pick my car up just thinking the two front speakers don't work and maybe in amplifier blown but no The driver side back seat wasn't put back together right the headliner is broke on the driver side and sagging. It' has a big crease in the middle and a bend .the passenger side pillar it's just hanging there.. almost 2 weeks and this is how I get my car back do not trust these people and their service desk is absolutely terrible. I understand my car is not brand new. I at least expect better of these people. All they tried to do is hide things now I'm sitting with a charger with no working audio system broken headliner broken pillar and slowly going around the car pushing things back into place I can understand one or two but six or seven That's a little too much. Especially since one of your employees at the front desk already helped me put my pieces back in the first time I picked up the vehicle because you left them in my cup holder. everything was working when I just went in for an airbag recall absolutely do not trust these people with your vehicle. . The staff was rude including Hannah who even called me on day one and told me they accidentally fried my harness. But now all of a sudden there was no issues And we sent this to our technicians they said there's possibly no way we could have fried anything well obviously you did because it doesn't work but hey you know what I'll figure it out and I'll pay for it and I'll make sure to keep posting on here the progress just so you guys know when a professional breaks it down and they show me exactly what you blew up . They looked me in my eyes and told me there is no way that doing the airbag recall could even affect the radio whatsoever or the speakers or the amp.. .... You're an absolute liar it's tied directly into it but yet this is my fault even though Hannah told me out of her own mouth that they fried a wiring harness and it's going to take a few days so here come get a rental on us. You don't do that unless you mess something up..