Jacob Buckner

mariah daniels

Jun 29, 2026

Google

Best car buying experience ever! My salesman James was amazing. Chancy the finance manager was on point too. The most painless, quick, and transparent car deal I’ve ever been a part of thanks to him! Jacob the sales manager also helped us find the right car for us! Crown is the best!

Andy Dodd

Jun 26, 2026

Google

Easy experience. Called ahead and James had the Jeep ready for a test drive. I arrived later than expected, and he stayed late when I decided to move forward with the purchase. The staff, including James, and Jacob were incredibly easy to deal with during my time in Cleveland. It was definitely worth a 28 minute drive! If you are looking for a Jeep, and live around Chattanooga, definitely expand your auto trader range to make sure you check their prices.

Jake Seiler

Apr 6, 2026

Google

I just purchased a brand new Jeep Grand Cherokee and had an outstanding experience working with Colby Evans, Brandon Morgan, and Jacob Buckner. From start to finish, they were professional, attentive, and genuinely great to work with. What stood out the most was how comfortable they made the entire process. They never once made me feel rushed, pressured, or talked down to—something that unfortunately happens too often in this industry. Instead, they were patient, knowledgeable, and went out of their way to accommodate every need I had. I’ve owned several luxury vehicles from different brands, and I can honestly say the level of service I received here surpasses any dealership experience I’ve had. That says a lot. If you’re looking for a dealership that values professionalism, respect, and top-tier customer service, this is the place—and these are the people to ask for.

Jake Seiler

Apr 6, 2026

Google

I just purchased a brand new Jeep Grand Cherokee and had an outstanding experience working with Colby Evans, Brandon Morgan, and Jacob Buckner. From start to finish, they were professional, attentive, and genuinely great to work with. What stood out the most was how comfortable they made the entire process. They never once made me feel rushed, pressured, or talked down tosomething that unfortunately happens too often in this industry. Instead, they were patient, knowledgeable, and went out of their way to accommodate every need I had. Ive owned several luxury vehicles from different brands, and I can honestly say the level of service I received here surpasses any dealership experience Ive had. That says a lot. If youre looking for a dealership that values professionalism, respect, and top-tier customer service, this is the placeand these are the people to ask for.

Chelsee Sanchez

Mar 28, 2026

Google

Our salesman, Colby Evans was so helpful and super friendly! We also enjoyed meeting Jacob Buckner, the used car manager, he was transparent and easy to talk to. Both guys were very helpful and explained things articulately. I actually felt listened to and felt like the process was smooth sailing of buying our car from Crown Cleveland.

Chelsee Sanchez

Mar 27, 2026

Google

Our salesman, Colby Evan’s was so helpful and super friendly! We also enjoyed meeting Jacob Buckner, the used car manager, he was transparent and easy to talk to. Both guys were very helpful and explained things articulately. I actually felt listened to and felt like the process was smooth sailing of buying our car from Crown Cleveland.

jamie birge

Mar 13, 2026

Google

Update on 3/11/26: I am providing an update regarding my previous survey submitted on February 27, 2026, concerning my recent purchase of a Genesis GV70 on February 21, 2026. On March 2, I contacted Crown dealership in Cleveland, TN to request assistance with repairing the vehicles damaged underpinning. I spoke with the used car manager, Jacob Buckner. Unfortunately, the interaction was unhelpful and rudely. Despite providing documentation from Genesis showing that the repair cost is approximately $1,800, he only offered $300 toward the repair. I also emailed him a copy of the repair invoice as proof. Because the issue was not resolved, I requested to escalate the matter to the general manager, Alfonso. During our conversation, he appeared more focused on my previous survey rather than understanding the issue I was trying to explain. He also suggested that I may have caused the damage myself, which is completely untrue. He mentioned that Jacob had inspected the underside of the vehicle and taken pictures before the vehicle left the lot, but when I requested copies of those photos, they were never provided. After further discussion, Alfonso increased the offer to $600. However, my concern has always been about accountability and getting the vehicle properly repaired, not negotiating partial amounts toward the repair. The general manager did however called to verify that the check was mailed. Which was post marked on March 9. Additionally, the salesperson, Chase, assured me certain things regarding the warranty during the purchase process. If he was not fully knowledgeable about the warranty coverage, those assurances should not have been made. Customers rely on accurate information when making major purchases. Overall, my experience has been disappointing. I believe the dealership should focus more on transparency, accurate information, and customer satisfaction. Based on my experience, I would not recommend purchasing from this dealership. I hope this will help any future buyer. 2/27/26: I purchased a 2025 Genesis GV70 from Crown less than a week ago. I traveled from Mississippi to their dealership in Cleveland TN. I was printed a Car fax that showed a previous damage to the underpinning but was told it was repaired. When I got there everything went smoothly but as soon as I left the lot the underpinning fell and the brake light alert flashed across the dashboard. The brakes were not working properly at that point. I immediately stopped and call my salesman Mr. Chase Perry to inform him of the problem. The only option given was to call roadside assistance to take me back to Mississippi. I requested to return the car, but was denied request. Apparently the 7 day/ 500 mile retros not for a full refund. It only allow you to trade for another car on the lot. That made me upset that you guarantee great service with warranty but did not follow through. The ink was even dry on the paperwork. He did not offer to help me while stranded with a SUV he just sold to me less than a hour ago. To make matters worse, I made an appointment with Genesis in Mississippi and was told the ABS system has malfunction, water pump is bad, and the underpinning needs replacing. I feel as if it was all about the money and not the quality. I wish to warn everyone not to purchase a vehicle at Crown in Cleveland TN.

jamie birge

Mar 12, 2026

Google

Update on 3/11/26: I am providing an update regarding my previous survey submitted on February 27, 2026, concerning my recent purchase of a Genesis GV70 on February 21, 2026. On March 2, I contacted Crown dealership in Cleveland, TN to request assistance with repairing the vehicle’s damaged underpinning. I spoke with the used car manager, Jacob Buckner. Unfortunately, the interaction was unhelpful and rudely. Despite providing documentation from Genesis showing that the repair cost is approximately $1,800, he only offered $300 toward the repair. I also emailed him a copy of the repair invoice as proof. Because the issue was not resolved, I requested to escalate the matter to the general manager, Alfonso. During our conversation, he appeared more focused on my previous survey rather than understanding the issue I was trying to explain. He also suggested that I may have caused the damage myself, which is completely untrue. He mentioned that Jacob had inspected the underside of the vehicle and taken pictures before the vehicle left the lot, but when I requested copies of those photos, they were never provided. After further discussion, Alfonso increased the offer to $600. However, my concern has always been about accountability and getting the vehicle properly repaired, not negotiating partial amounts toward the repair. The general manager did however called to verify that the check was mailed. Which was post marked on March 9. Additionally, the salesperson, Chase, assured me certain things regarding the warranty during the purchase process. If he was not fully knowledgeable about the warranty coverage, those assurances should not have been made. Customers rely on accurate information when making major purchases. Overall, my experience has been disappointing. I believe the dealership should focus more on transparency, accurate information, and customer satisfaction. Based on my experience, I would not recommend purchasing from this dealership. I hope this will help any future buyer. 2/27/26: I purchased a 2025 Genesis GV70 from Crown less than a week ago. I traveled from Mississippi to their dealership in Cleveland TN. I was printed a Car fax that showed a previous damage to the underpinning but was told it was repaired. When I got there everything went smoothly but as soon as I left the lot the underpinning fell and the brake light alert flashed across the dashboard. The brakes were not working properly at that point. I immediately stopped and call my salesman Mr. Chase Perry to inform him of the problem. The only option given was to call roadside assistance to take me back to Mississippi. I requested to return the car, but was denied request. Apparently the 7 day/ 500 mile retro’s not for a full refund. It only allow you to trade for another car on the lot. That made me upset that you guarantee great service with warranty but did not follow through. The ink was even dry on the paperwork. He did not offer to help me while stranded with a SUV he just sold to me less than a hour ago. To make matters worse, I made an appointment with Genesis in Mississippi and was told the ABS system has malfunction, water pump is bad, and the underpinning needs replacing. I feel as if it was all about the money and not the quality. I wish to warn everyone not to purchase a vehicle at Crown in Cleveland TN.

Joseph Wright

Nov 18, 2025

Google

What an amazing experience.Jacob Buckner and the team in finance did . I bought a truck a couple months ago from crown and realized it wasnt what I needed . I figured I was stuck. I seen a truck on there page that was what I wanted so I called them to see if. They called me a hour later and said it was done . I went and picked it up . The truck was amazing but the service I got was even better. Im telling you Im a difficult person but the experience I got at crown cleavland was over the top . Thank you Joe Wright

Abby Lane

Nov 11, 2025

Google

Jacob Buckner was so personable and made the process of buying my first car so easy! I had a bad experience at another dealership and came into my appointment not knowing how it would go, but Jacob immediately put my mind at ease with his kind and easygoing demeanor. He explained everything in a way that was easy to understand and helped me purchase my dream car! It was the best possible experience you could have buying a car!