Jerry Walker

Greg Johnson

Aug 20, 2026

Google

Why did I pay 1102.78 for a oil change and ignition coil which didn’t fix my Jeep I brought my Jeep in because I had engine light on and o2 sensor and running lean and multiple miss fires I thought it’s a Jeep so take it to Jeep place so it would be fixed right boy was I wrong they called said your Jeep is ready first mistake I paid before looking at Jeep got key started Jeep first thing I see engine light go get Jason service writer he scans Jeep same codes but he says ok to drive just have to bring it back I drove Jeep and it broke down on me I call leave messages no call back finally go up there since I gave a bad review on there poor service the service manger Jerry told me he is not doing nothing to reduce charge the Jeep was fixed his mechanic said he test drove it and I drove it off from there shop meanwhile had to pay someone else to fix my Jeep who said I didn’t even need ignition coil just o2 sensor do not use this service department

Mary Benno

Jul 10, 2026

Google

My Chrysler Pacifica was not starting and had all kinds of error messages. I was able to get it to Crown Chrysler and met Jerry Walker. He met me with a smile. Listened to my needs, gave me an estimate, was clear about the costs involved, and arranged for me to have a ride home. My car was seen the same day, repaired, and back to me by the next day! I could not be more pleased with the service I received. Thank you, Jerry.

Gerald Brown

Apr 11, 2026

Google

My service writer Jason floyd was over the top professional and attentive to all my needs. Service people in the back made sure my repair was rite and we had the correct parts. Even the service manager Jerry talked to me What a over the top experience and i didn’t even buy the jeep from them.

Gerald Brown

Apr 11, 2026

Google

My service writer Jason floyd was over the top professional and attentive to all my needs. Service people in the back made sure my repair was rite and we had the correct parts. Even the service manager Jerry talked to me What a over the top experience and i didnt even buy the jeep from them.

Paige Thrasher

Apr 2, 2026

Google

I've never experienced such terrible customer service in my entire life. Not only did they not call me and talk me through what was going on with my car, but they literally IGNORED me and REFUSED to return my calls for nearly 7 BUSINESS DAYS! Then when I finally did hear back from the manager, I wasnt met with an ounce of respect or understanding and/or empathy.The service tech Jenniffer and the service dept manager Jerry most specifically. Mind you this is the only car me and my 8 year old son have. I wouldn't recommend this "business" to my very worst enemy!

1 VoiceTrinity

Jan 20, 2026

Google

We needed assistance to secure a vehicle while our current vehicle was in service and the dealership greatly assisted. They made sure that our vehicle in service got the attention it needed and they were very patient and professional with us. Thank you, Courtney and Jerry and the whole team at Crown Chrysler Dodge Jeep Ram Fiat dealership of Chattanooga.