Drake Alexander

Margaret Snyder

Oct 28, 2026

Google

Took my Honda in for routine service and a recall. Drake Alexander helped me it was a busy morning but service was done quickly. I've always had great service

BurgerT

Sep 8, 2024

DealerRater

Came in for my first service on my new Pilot and worked with Drake Alexander. He made sure I was in and out in under an hour! Great service and I will be back! Employees Worked With: Drake Alexander

Kimpossible322

Sep 4, 2024

DealerRater

Drake Alexander helped me out in a time of need. Fixed my AC and got me back on the road. Provided excellent customer service. I will recommend all my friends to come see him! Employees Worked With: Drake Alexander

Piss off honda owner

Apr 14, 2024

DealerRater

I purchased a brand new crv from this dealership not even a year ago; Yesterday I took it in with the service oil light on to do my first oil change. My appointment was at 12pm it took 2 hours and 47 mins to do an oil change. If I could give a negative 1 rating that’s what it would be. I would never buy another car from this dealership again. Employees Worked With: Drake Alexander

KateR

Feb 3, 2024

DealerRater

We are deeply disappointed with the service at your dealership. On December 28, 2023, we brought our vehicle in for service, discovering significant damage on December 30, 2023 (time-stamped photos available). We reported it to service advisor Drake Alexander on January 7, 2024, citing valid reasons for the delay in notification. Despite expecting a thorough investigation, Mr. Alexander dismissed our concerns, baselessly accusing us of causing the damage at Walmart. Requests for the service manager's contact information and/or insurance information were met with uncooperativeness, false claims of checking security footage, and repeated lies. He suggested the week delay in reporting absolved Crown of responsibility, which is deeply concerning. Our expectation for a satisfactory resolution included acknowledgment of the inconvenience, an invitation to review the damage, and a proactive approach to resolution, even if at our cost. Unfortunately, Mr. Alexander's behavior fell short of our hopes. We believe a reputable dealership should prioritize customer satisfaction and promptly address issues. It would appear that Crown has failed to train this employee on de-escalation and basic customer service skills. He falls short of the expectations the Crown brand brings to the table. We highly suggest working with another advisor at Crown due to his inability to handle challenging situations, should they unfortunately arise. Sadly for Crown and the Honda brand, this has left such a bad taste in our mouth that we will likely not shop this dealership group or brand in the future. There are far too many options for make/models and dealerships out there to subject ourselves to this level of service. Employees Worked With: Drake Alexander

TaylorDupois

Jan 20, 2024

DealerRater

Drake Alexander was very professional and helpful on the phone. Answered all of my questions & I will be referring any of my family and friends to him as well! Employees Worked With: Drake Alexander

jessie947

Jan 20, 2024

DealerRater

I always come to Crown Honda to get my car serviced through Drake. He's always professional, attentive, and assures me that I will be taken care of. It's nice to be able to have someone you trust to take care of your car. He always explains things thoroughly, including all costs. He even followed up with me about a part recall on my car. Amazing customer service! Employees Worked With: Drake Alexander

A Danielle

Jan 17, 2024

DealerRater

Great Service! Drake specifically helped me a lot and made everything easier for me and my visit. I would recommend him to my friends and family that are also Honda owners!! Employees Worked With: Drake Alexander

wanda.aloha

Jan 11, 2023

DealerRater

First time to have my vehicle serviced at Crown Honda. Drake Alexander was my contact. He's terrific! It was a very pleasant experience! The service was excellent! Employees Worked With: Drake Alexander

Maritzajf

Sep 18, 2022

DealerRater

My service person was Drake Alexander , he was very efficient and help full . In general a good service!,, Employees Worked With: Drake Alexander