Matthew Gordon

Dave Spampinato

Jul 13, 2026

Google

Bad review - Frantic Service - Unprofessional Representatives - Unsafe Work Behaviors. This was my first time service visit and last. Immediately confronted with dozen + cars coming into service, service techs were clearly frustrated and trying to check people in - completely overwhelmed. One tech, Thomas then yells at me to move my car in a new spot from where the other rep told me to wait. I didn’t though because the gap between the two cars was too small for me plus there were two representatives walking right in front of me. The rep is yelling at me to move and move up two times. I did when I felt it was safe. Spoke to Mathew the service manager about the poor service and being yelled at. No one could find my appointment so I waited a while. Finally another rep found it, Randy. He then was rude and combative (“now you’re making me mad!) when I told him I was having a bad experience on my first visit when I said that Thomas was being a “jerk”. I stopped got out of the car and simply gave my keys to the manager Mathew bypassing Randy and Thomas and went to the lobby to avoid all service people. Insanely, after finally getting my car checked in with Randy, I then heard other service reps cursing, being frustrated with the day and customers, “it’s just crazy” etc.. Shared my concerns with GM.

Lori Burke

Jul 8, 2026

Google

This is the best dealership I have been too (and it is 30 min from my house and there Palm Harbor Honda) I choose Crown because the are exceptional in customer service. On time, good follow up, take care of you with recalls etc . The service manager Matt Gordon, available helpful and makes sure you get taken care of. The systems were down and they stayed on top of things even in the dark. While I was waiting I perused the new cars and Jonathan Ortiz very low key (which I prefer) offered help and showed me the Passport, I love that car. So in the next 24 months when I trade in my car I will be back to see him. For me to take the time to Write this review is only because I find this dealership exceptional and would recommend them over the other Honda dealerships! Also Michele in service also helped me with some technology while I was waiting and I was not her customer!

Amneh Ghuneim

Jun 24, 2026

Cars.com

On time professional service, Gordon was polite answered all my questions and car got done on time.

Amy Eusepi

May 8, 2026

Google

I have used Crown Honda service for 5 years and this year I have had problems with the sticker that they put on the inside of your windshield after you get your car serviced. All my checks were green. I go by those stickers to make sure my care wear, and tear is in good shape, so when they are green, I assume they are good. This last month, I spent 850.00 on a battery, breaks, and rotors. All of these were checked green on my sticker, so I thought all was good. I emailed Matthew Gordon and have heard nothing from them. I find this horrible business, and unacceptable. _______________________________________________________________ Update: I have a review on here already, but I would like to semi-change my review, due to the fact that the dealership called me to let me know that they are sorry this took place, but machines aren't always accurate when checking the boxes on the car windshield and the colors can go from green, to red within 5000 miles of wear and tear on the brakes and rotors. But I am no mechanic.

aacoloradogrl

May 6, 2026

DealerRater

I have used Crown Honda service for 5 years and this year I have had problems with the sticker that they put on the inside of your windshield after you get your car serviced. All my checks were green. I go by those stickers to make sure my care wear, and tear is in good shape, so when they are green, I assume they are good. This last month, I spent 850.00 on a battery, breaks, and rotors. All of these were checked green on my sticker, so I thought all was good. I emailed Matthew Gordon and have heard nothing from them. I find this horrible business, and unacceptable.

Matthew

Apr 24, 2026

Yelp

Matt Gordon has been calling me despite me telling him I got work done elsewhere kept trying to call me about my charger which had nothing to do with the problem after telling him not to call me anymore he called me 3 more times saying "we must of got disconnected" HE MUST BE DRUNK. fully knowing I told him not to call me about this anymore . Weirdos over at crown Honda don't go there. If you see Thomas at service just leave he will likely tell you to go to another shop to get work done I came here for warranty work they said I myself broke into my car usb panel area which I never have then they said it was another Honda that did it or take 5 oil change that broke it take 5 oil change doesn't even go in your car and the cherry on top is they said not using a iPhone charger from Apple caused the panel where I plug my phone into to come off it for sure was Apple brand and that shouldn't make the panel come off that seems like a defect if a charger made the panel come off regardless of what charger it was is irrelevant they just make up bs here don't come here for anything my usb was also hard to plug in after coming here that area was more damaged then when I came was just a clip now my usb port got messed up from them at least fixed now done somewhere professional. Anyone would be frustrated if they are lied to by a dealership and got there car damaged they couldn't handle me dropping some F bombs saying "I won't be talked to like this" have you seen Gordon Ramsey it's frustrating when professionals don't do what they should in there field well I won't be gas lit into saying me or take 5 or another Honda caused damage to my car or a cable caused it it's all bs do the warranty work and be done with it how it should be. DONT COME HERE!

Susan

Feb 20, 2026

Google

Service Department pretty bad. Ladies beware! Went for oil and filter change. Bottom line I had to return because skid plate dragging on street and was destroyed. It was not screwed in properly. Waited 3 hours to get it replaced. Received $800 in service estimates. After home discover Brake fluid reservoir empty, coolant reservoir empty, windshield washer fluid empty. Tires air pressure low. Nothing told to me. After skid plate incident, checked under the hood. Wrote to Service Manager, Matt. He left me voicemail acknowledged poor service. Asked me to call him on his direct line. I did, twice. Never heard back. I left voice mail for General Manager. No response! I purchased my Honda there. Went there for service, even if more expensive because I wanted it done correctly. Not only let me drive away after 3 hour wait with a car in that condition, ignored me! I spent $60 filling fluids after my service inspection, what a joke. Seriously want $800 to do routine maintenance when you can't complete an oil change? Wonder if they changed oil filter?

Tom

Jan 14, 2026

Cars.com

Service was great and attentive. Went the extra mile to make sure I maximized the experience

Jason Brandon

Dec 30, 2025

Google

Matthew Gordon took great care of me. Hes a true professional. He went out of his way to save me as much money as he could. He didnt have to do this and I would never have known the difference. Thank you Matthew !!

Christina Egolf

Nov 25, 2025

Google

A huge thank you to everyone at Crown Honda for their help in finding my new car! Everyone went above and beyond to make this the best buying experience i have ever had! Thank you Maria Diaz, Matthew Gordon and Frenk Shehaj! I know where to send my friends and family and where to go myself for all of my future automotive needs!