Thomas Allen

Max Creo

Nov 4, 2026

Google

Thomas Allen helped me resolve several issues with my 2005 Honda CRV on 11/2 and 11/3. I feel like Thomas went above and beyond to deliver exceptional customer service. Based on my experience with him, I will return to this location when future needs arise. I hope management reads this review and he gets credit for being awesome.

James O'Leary

Nov 1, 2026

Google

I trust Thomas Allen to get the job done as well as to explain in detail the steps required to fix an issue. I was glad to know he was my customer service advisor again and can highly recommend him.

Pat Garner

Oct 5, 2026

Google

I took my 2024 Honda Accord in for an oil change. In the absence of my regular service advisor I was assisted by Thomas Allen. I was completely satisfied with his service. Thomas was welcoming, friendly, courteous, patient, and kind. He brought to my attention the current oil change special and I appreciated that because it will save me money on 3 oil changes. I was sitting in the waiting room and never noticed the oil change special signs on the wall.

Jenny Primrose-Gerber

Sep 26, 2026

Cars.com

My advisor Thomas Allen is professional and is very friendly. Crown Honda is quick and efficient. I am extremely satisfied with the service.

Marco Boasso

Aug 19, 2026

Google

I would like to thank the service department for their outstanding service. I was on vacation and unfortunately my honda broke down. Mr. Thomas Allen went out of his way to find the parts needed so that the car could be fixed before my week’s vacation was over. Thank you very much.

Cris

Aug 12, 2026

Google

Thomas Allen was very helpful, kind and listened to my concerns. Got my vehicle maintenance up to speed. Thank you!

Dave Spampinato

Jul 13, 2026

Google

Bad review - Frantic Service - Unprofessional Representatives - Unsafe Work Behaviors. This was my first time service visit and last. Immediately confronted with dozen + cars coming into service, service techs were clearly frustrated and trying to check people in - completely overwhelmed. One tech, Thomas then yells at me to move my car in a new spot from where the other rep told me to wait. I didn’t though because the gap between the two cars was too small for me plus there were two representatives walking right in front of me. The rep is yelling at me to move and move up two times. I did when I felt it was safe. Spoke to Mathew the service manager about the poor service and being yelled at. No one could find my appointment so I waited a while. Finally another rep found it, Randy. He then was rude and combative (“now you’re making me mad!) when I told him I was having a bad experience on my first visit when I said that Thomas was being a “jerk”. I stopped got out of the car and simply gave my keys to the manager Mathew bypassing Randy and Thomas and went to the lobby to avoid all service people. Insanely, after finally getting my car checked in with Randy, I then heard other service reps cursing, being frustrated with the day and customers, “it’s just crazy” etc.. Shared my concerns with GM.

2023 HONDA PILOT ELITE Owner

Jul 4, 2026

Carfax

Thomas was very helpful. They got me in and out in less time than anticipated.

Amneh Ghuneim from SAINT PETRSBURG, FL

Apr 25, 2026

Cars.com

Great job as always Thomas Allen, on time service, good communication, excellent service. thank you