Thomas Allen

Cris

Aug 12, 2026

Google

Thomas Allen was very helpful, kind and listened to my concerns. Got my vehicle maintenance up to speed. Thank you!

Dave Spampinato

Jul 13, 2026

Google

Bad review - Frantic Service - Unprofessional Representatives - Unsafe Work Behaviors. This was my first time service visit and last. Immediately confronted with dozen + cars coming into service, service techs were clearly frustrated and trying to check people in - completely overwhelmed. One tech, Thomas then yells at me to move my car in a new spot from where the other rep told me to wait. I didn’t though because the gap between the two cars was too small for me plus there were two representatives walking right in front of me. The rep is yelling at me to move and move up two times. I did when I felt it was safe. Spoke to Mathew the service manager about the poor service and being yelled at. No one could find my appointment so I waited a while. Finally another rep found it, Randy. He then was rude and combative (“now you’re making me mad!) when I told him I was having a bad experience on my first visit when I said that Thomas was being a “jerk”. I stopped got out of the car and simply gave my keys to the manager Mathew bypassing Randy and Thomas and went to the lobby to avoid all service people. Insanely, after finally getting my car checked in with Randy, I then heard other service reps cursing, being frustrated with the day and customers, “it’s just crazy” etc.. Shared my concerns with GM.

2023 HONDA PILOT ELITE Owner

Jul 4, 2026

Carfax

Thomas was very helpful. They got me in and out in less time than anticipated.

Amneh Ghuneim

Apr 26, 2026

Cars.com

great job as always Thomas Allen, on time service, good communication, excellent service. thank you

Amneh Ghuneim

Apr 26, 2026

Cars.com

great job as always Thomas Allen, on time service, good communication, excellent service. thank you.

Amneh Ghuneim from SAINT PETRSBURG, FL

Apr 26, 2026

Cars.com

Great job as always Thomas Allen, on time service, good communication, excellent service. thank you

Matthew

Apr 24, 2026

Yelp

Matt Gordon has been calling me despite me telling him I got work done elsewhere kept trying to call me about my charger which had nothing to do with the problem after telling him not to call me anymore he called me 3 more times saying "we must of got disconnected" HE MUST BE DRUNK. fully knowing I told him not to call me about this anymore . Weirdos over at crown Honda don't go there. If you see Thomas at service just leave he will likely tell you to go to another shop to get work done I came here for warranty work they said I myself broke into my car usb panel area which I never have then they said it was another Honda that did it or take 5 oil change that broke it take 5 oil change doesn't even go in your car and the cherry on top is they said not using a iPhone charger from Apple caused the panel where I plug my phone into to come off it for sure was Apple brand and that shouldn't make the panel come off that seems like a defect if a charger made the panel come off regardless of what charger it was is irrelevant they just make up bs here don't come here for anything my usb was also hard to plug in after coming here that area was more damaged then when I came was just a clip now my usb port got messed up from them at least fixed now done somewhere professional. Anyone would be frustrated if they are lied to by a dealership and got there car damaged they couldn't handle me dropping some F bombs saying "I won't be talked to like this" have you seen Gordon Ramsey it's frustrating when professionals don't do what they should in there field well I won't be gas lit into saying me or take 5 or another Honda caused damage to my car or a cable caused it it's all bs do the warranty work and be done with it how it should be. DONT COME HERE!

Matthew

Apr 24, 2026

Yelp

Matt Gordon has been calling me despite me telling him I got work done elsewhere kept trying to call me about my charger which had nothing to do with the problem after telling him not to call me anymore he called me 3 more times saying "we must of got disconnected" HE MUST BE DRUNK. fully knowing I told him not to call me about this anymore . Weirdos over at crown Honda don't go there. If you see Thomas at service just leave he will likely tell you to go to another shop to get work done I came here for warranty work they said I myself broke into my car usb panel area which I never have then they said it was another Honda that did it or take 5 oil change that broke it take 5 oil change doesn't even go in your car and the cherry on top is they said not using a iPhone charger from Apple caused the panel where I plug my phone into to come off it for sure was Apple brand and that shouldn't make the panel come off that seems like a defect if a charger made the panel come off regardless of what charger it was is irrelevant they just make up bs here don't come here for anything my usb was also hard to plug in after coming here that area was more damaged then when I came was just a clip now my usb port got messed up from them at least fixed now done somewhere professional. Anyone would be frustrated if they are lied to by a dealership and got there car damaged they couldn't handle me dropping some F bombs saying "I won't be talked to like this" have you seen Gordon Ramsey it's frustrating when professionals don't do what they should in there field well I won't be gas lit into saying me or take 5 or another Honda caused damage to my car or a cable caused it it's all bs do the warranty work and be done with it how it should be. DONT COME HERE!

Janice S.

Mar 14, 2026

Yelp

I purchased my second CRV at this Honda instead of the one in Clearwater that place is terrible. It has been serviced there a couple times but yesterday beats all. My other half went online and put in the wrong date to be serviced and it really needed the AC taken care of due to my daughter with a disability. They fit me in and also helped me by seat covers cuz I have been trying cuz I have leather seats and been looking everywhere and bingo there they were nice comfy seat covers because I have all around airbags so they're not easy to find and they also install them for me and now my vehicle is ready to pick up. I'm so happy the ladies in the department in there along with Thomas who was my person to deal with me lol and my issues and I even told them they can keep it until the next day if needed being that they took me right away. I have never dealt with more pleasant service people in my life. And I was advised to never buy their bumper to bumper warranty but I did and it has helped me twice already so I'm so glad I spent that money. If you're looking for a really good Honda dealer and the best service people ever this is where you need to go. Thank you all so very much.

James O'Leary

Mar 5, 2026

Google

I trust Thomas Allen to get the job done as well as to explain in detail the steps required to fix an issue. I was glad to know he was my customer service advisor again and can highly recommend him.