Cassandra Rancourt

2024 GENESIS GV70 BASE/SPORT ADVANCED/ Owner

Jun 26, 2026

Carfax

Cassandra handled my service appointment professionally and efficiently. The guys in the detail shop did a nice job on my vehicle and everyone there is always extremely courteous. From check-in to check out, I was fully satisfied!

2022 GENESIS GV70 BASE/SELECT/ADVANCED Owner

Feb 27, 2026

Carfax

Cassandra was a great service advisor and the service was exceptional, right down to the detailing.

Elizabeth Pacheco

Oct 10, 2025

Cars.com

I brought my car to Crown Hyundai due to a flat tire on Tuesday. A new tire was not available and had to be ordered. I was told it would be there by 5:00 p.m. I said I had anppt at 6:00 and would bring the car back on Wednesday. When I brought the car back on Wednesday, I was told the replacement tire was never ordered. Cassandra took her time to order it for me and again I was told it would be there by 5:00 p.m. that day. Again, I couldn't wait because I had an appointment at 6:00 p.m. I said I would bring the car back on Friday which I did and Kevin Gitsen took care of me. I've had Kevin take care of me on previous service appointments and I trust him to provide good service, which he did. He kept on checking on the car and keeping me informed. He was not the one responsible for my having to be there 3 days in a row. In fact I turned to him to help me finally get the replacement tire. I was not happy with my having to be there 3 days but I want to stress that it was not Kevin's fault. He came through for me as usual. Any future service needs, I am going to request Kevin.

Larry S.

May 22, 2025

Yelp

Our Genesis GV70 air conditioning recently stopped cooling. Not a good thing with summer just around the corner here in Florida. I reached out to Crown Hyundai Genesis, speaking initially to one of the schedulers, Ashley I believe. The conversation was pleasant and professional. She set a realistic and reasonable expectation, that someone should call me back within 24 hours to schedule the warranty work to get the ac fixed, as they were very busy with similar work. Before close of business the same day, I was contacted by the service advisor Cassandra. She told me, if I could get it to them the same day, they would get started on the repair right away and that she had a loaner car just return, so I wouldn't be without wheels while they did the work. Wow! talk about under promising and over delivering! That's the way it should be done everywhere, by everyone. Cassandra even called me again before I left my house, to let me know that the loaner was an electrified Genesis, and would that be ok. I told her the small community I lived in didn't have very many electric charging stations nearby, and would it be at all possible to get a gas powered vehicle. She apologized and offered a G70 sedan, which I was totally and completely fine with. Cassandra is a shining example of what a dealer service advisor is supposed to be, and a credit to her profession and the dealer. The ac repair work was done in less than a week, and they even replaced the oxidized bright trim around the windows, that was also covered by warranty. Kasandra called me at least two times during the week to keep me up to date on the repairs and order status of the window trim parts. This was without a doubt one of the best dealer service experiences I have ever had anywhere, and I cannot sing enough praise for Crown Hyundai Genesis and Cassandra. I would most definitely recommend them to a close friend or family member. Thank you Crown!

2023 HYUNDAI SANTA FE CALLIGRAPHY Owner

Apr 21, 2025

Carfax

Cassandra is the ultimate professional service writer. Empathetic and honest and follows up extremely well