Alton Brown

Jaylin Hartman

Mar 23, 2026

Google

Jake and Tom and Alton were excellent!

Quanilla

Jan 21, 2026

Google

I really enjoyed my experience thanks to Alton & Michael Stephenson. Alton helped me once before and offered nothing but useful tips and guidance with my first time being at this particular dealership & Michael jumped in to add even more help/assistance for me involving an issue with my key fob. Im here for the excellent customer service. Will most definitely be back!

Jada Allen

Oct 25, 2025

Google

This review reflects my experiences with two specific service representatives at Crown Kia and how they conduct themselves in a professional setting. My Experience with Alton Brown If service representatives came with a warning label, Altons would read: WARNING: Kindness, honesty, and professionalism levels may cause unrealistic expectations for other reps. (See the review below for comparison) Alton is consistently kind, transparent, considerate, and professional. Over the past two years, Ive worked with him for all of my service appointments and have never once felt deceived or taken advantage of. If youre looking for an honest and trustworthy representative, I recommend Alton without hesitation. My Experience with Nehemiah Sonnylal If reps came with a warning label, Nehemiahs would say: WARNING: Beware of wolf in sheeps clothing. First, Id like to thank my Lord and Savior, Jesus Christ, for placing me in a position to afford the unexpected expenses I encountered and I pray this review helps others approach their service visits with eyes open to ensure full transparency. Nehemiah is polite and professional in demeanor, but as I learned during my first (and last) experience working with him, nice and honest are not the same. I arrived prepared to spend roughly $1,000 for routine service and tire replacement. Upon pickup, I was charged a little over $2,000 an outcome I believe resulted from a lack of transparency and ambiguous cost explanations. Nehemiah presented only one document for signature, listing $1,200 in services for a 30K mile maintenance. I assumed, incorrectly, that this included the cost of tires. While I accept accountability for not verifying the details more thoroughly, a truly transparent representative (like Alton) would have printed separate estimates one for maintenance and one for tires and confirmed authorization before proceeding with the service. Instead, it felt as though the true total was downplayed to secure the sale. At vehicle pickup, I also discovered that the multi-point inspection had not been completed. Human error happens, but after an unexpectedly expensive visit, proper documentation confirming my cars condition was especially important. This oversight required me to return the next day an unnecessary inconvenience. Additionally, I was disappointed by what I experienced as dishonesty. When I asked if my windshield wipers had been replaced, Nehemiah stated that he had informed the technicians to do so and offered to cover the cost out of his own pocket to make it right. However, when I returned the next day, I learned that he was not scheduled to work making that promise impossible to fulfill. Due to these issues, I escalated the situation to Manager Joe Galbraith, who demonstrated strong leadership and professionalism by taking ownership of the matter and reimbursing a portion of the service costs. Im leaving this review at 2 stars and request that it be escalated for further review regarding Nehemiahs conduct. That said, I want to acknowledge that the technicians and mechanics at Crown Kia have consistently provided quality service on my vehicle throughout all of my visits both positive and negative.

truman6620

Sep 9, 2025

DealerRater

I came in for a simple tire plug after driving through a new construction area. 3 hours to get my tire plugged and I very specifically asked if the technician would check the other three tires. I sat by the window where you can clearly see the shop and had a very close view of my vehicle. I watched my vehicle the entire time it was in the shop and not once did the technician care about the other tires. Did not even look at them or touch them.

2022 KIA K5 GT LINE Owner

Aug 30, 2025

Carfax

I was in and out within the promised time frame. Alton is a man of his word.

Ryan McCabe

Jul 30, 2025

Google

I wasnt too fond of Lokey Kias service department, as I had several issues over the course of different visits, so I decided to give Crown a tryeven though its a little further away from me. The difference was night and day. I felt like the service techs actually cared about answering my questions and making sure I had a good experienceall without me even needing to mention how bad things were at Lokey. That level of service just seems to be the norm at Crown. My particular service advisor, Alton, has been amazing with communication and getting me scheduled for new tires in the least stressful way possible. This will definitely be my new go-to service center. Well worth the extra drive.

2020 KIA SPORTAGE LX Owner

Apr 18, 2025

Carfax

Fast, courageous, value for money, nice waiting lounge

2016 KIA SORENTO LX/L Owner

Apr 18, 2025

Carfax

Excellent service! Pleased with the video of the work that was done on my vehicle.

2018 KIA CADENZA LUXURY/LTD/TECH Owner

Apr 10, 2025

Carfax

They were very professional and courteous.

2023 KIA SPORTAGE EX Owner

Apr 7, 2025

Carfax

Had a low battery. They replaced it with a new battery.