Charles Gaines

Rod Vieira

Jun 2, 2026

Google

I purchased a 2025 Buick Envision, and unfortunately it has a water leak that appears to be a factory defect. My vehicle has been at the dealership for over a week with very little communication and no loaner provided. I also had difficulty reaching Charles Gaines regarding the issue. As a busy single father, reliable transportation is important, and I’m disappointed with the lack of updates and support. I hope Charles Gaines and the team can help resolve this matter soon.

Julio Rafael

May 14, 2026

Google

Charles gains the GM took care of me like he always do for years I been buying from him. I got some great service from Jeff the salesman treated me like family showed me the car and hook me up with Gas .

Janie Filoteo

Apr 30, 2026

Google

William, Charles, and Anthony Excellent Professional everything went smoothly would highly recommend Empire Buick

Bikash Gc

Apr 7, 2026

Google

Moni Ruzzaman, Laurence, Charles Gaines, Anthony Hunter, Nick Henry and the team at Empire Buick GMC were amazing! Thank you to Moni, he helped me and my brother get a great deal on our new Escalade!! LOVE THIS TRUCK!!

anthony graziano

Apr 4, 2026

Google

Charles, Anthony, Lisa, William were great!! They made the process fast and easy and also helped me a great deal, which other places couldn't highly recommend!

seanasia

Apr 1, 2026

Google

Josh my sales consultant along with Charles Gains the GM and Mike Martindale the finance director were all phenomenal and patient with me. Thank you all so much again for all your help.

Danielle Vargas

Mar 28, 2026

Google

I had an excellent experience this week thanks to James and Charles at Empire Buick GMC. They were both professional, helpful, and made the entire car-buying process smooth and stress-free. They took the time to answer all my questions and made sure I felt confident in my decision. I highly recommend working with them if you’re looking for great service and a positive experience!

Santan

Mar 28, 2026

Google

Moni Ruzzman, Jim Rapp, Sean Colon, Melany Nievas, Joseph Hodge, Charles Gaines, Mike Martindale, Anthony Hunter, Bryan Eustache, Nick Henry all of the team at Empire Buick GMC came together to make this happen! Great Service and team work! Loved the level of service and dedication I received. Shoutout to Jim and Moni for being such a kindhearted soul! Excited for our 2024 GMC Yukon Denali journey!!

Danielle Vargas

Mar 28, 2026

Google

I had an excellent experience this week thanks to James and Charles at Empire Buick GMC. They were both professional, helpful, and made the entire car-buying process smooth and stress-free. They took the time to answer all my questions and made sure I felt confident in my decision. I highly recommend working with them if youre looking for great service and a positive experience!

Tynisha Aiken

Mar 1, 2026

Google

I want to shout out William, Charles, Luis, and Mike the business manager! They gave me great service! I would recommend anyone looking for a car to ask for William and Charles! They will hook you up with a car for a very good price!