Edwin Chauca

Marcela Oyuela

Jun 1, 2026

Google

Bring in the car to service just for a simple diagnostic and a week later the car was at the same spot, Edwin Chauca was the worst advisor ever. I had to pick up the car and take it to another GMC for a same day service.

Yuri Birchwood-Fuentes

May 22, 2026

Google

Edwin was great and communicated step by step what was being done. I greatly appreciate the friendly and professional service.

Yuri Birchwood-Fuentes

May 15, 2026

Google

Edwin was great and communicated step by step what was being done. I greatly appreciate the friendly and professional service.

2013 GMC ACADIA SLT-1 Owner

May 3, 2026

Carfax

Edwin, the staff member who supervised the service, was exceptionally courteous and helpful. The work was done promptly. The on-line scheduling system is easy to use. The waiting area is spacious and comfortable.

2013 GMC ACADIA SLT-1 Owner

May 2, 2026

Carfax

Edwin, the staff member who supervised the service, was exceptionally courteous and helpful. The work was done promptly. The on-line scheduling system is easy to use. The waiting area is spacious and comfortable.

Ken Achiron

Apr 3, 2026

Google

That was then and this is now! Now was even better. Something went wrong with the Bluetooth in my 2025 Buick Envision. After trying on my own and with some over the air help, I still had no phone, no music from the phone and next my entire audio became "unavailable" I called Empire Buick's Service from home and they calmly set me up for a morning appt on the first day I said I could make it in. When I arrived, Service Advisor Edwin Chauca was right there at intake to set me up and take the car into service. Though out the morning, Edwin kept me fully informed as to when it went in what they would be looking over and at one point brought me into the service area to explain more fully to the technician, Abraham who was working on it. Abraham did what I consider a magical job restoring my bluetooth phone music, radio music a working phone, integrated with the infotainment screen. He also installed the update that hads not completed twice while the problem was live. Between Edwin and Abraham, I was fully awareof what was happening and the car was fixed by Abraham, after the big computer expert, me!, failed miserably. Thank you to two fine employees. My experience was excellent. John Randazzo and Rob Sorrenti were on top of everything. They answered all my questions. They gave me nice cars to choose from. My car was ready when promised.

2015 BUICK ENCLAVE Owner

Mar 15, 2026

Carfax

Edwin was very helpful & he kept me updated throughout the entire service repair

2015 BUICK ENCLAVE Owner

Mar 14, 2026

Carfax

Edwin was very helpful & he kept me updated throughout the entire service repair

2023 BUICK ENCORE GX PREFERRED Owner

Feb 26, 2026

Carfax

Service was great had a great advisor Edwin was informative and understood my time was important.

kisha Buskey

Feb 4, 2026

Google

Edwin has great customer service skills has been with me from beginning to the end very helpfull and respectful will recommend to everyone.