Hassan Elnawasani

ngawang lodoe

May 7, 2026

Google

Hassan and Daniel help me to get my car fixed thanks you guys for your help

Gurjinder Singh

Mar 11, 2026

Google

Kathy, Hassan, and Abraham very helpful Thank you Cadillac team

aristide batista

Feb 12, 2026

Google

Thank to the entire service department of Long Island City. Harry, Sally, Marlon, Daniel, Yoel, Ray, Jonathan, Emily, Kathy, Donna, Dhamar

Sachan Shrestha

Feb 5, 2026

Google

Service was good and easy Manager hassan he was very nice to discuss about my car service and Maintenance

Md Uddin

Jan 29, 2026

Google

It was a great experience working with Daniele and Hassan in service. Pleasure working with them.

carlo dionisi

Jan 29, 2026

Google

I have been a loyal customer for over twelve years of Empire Cadilac formally City Cadilac. I have leased five XT5 Cadillacs and have always been pleased with the cars and service received. This past October my XT5 2022 lease was up and I decided to purchase the car since it had very low mileage and excellent performance. However, a few weeks after I paid off the car, the engine light appeared. I promptly contacted service center for an appointment. It took several appointments to fix the issue since the engine light would go away and then show up again. At the end I had to leave car at service station for over a week. Service managers Hassan and Marlon were very helpful and accommodating. Especially Marlon who took lead and worked closely with top mechanic to get matters resolved. The engine light would go off but after doing a test drive it would come back on. This was very frustrating and stressful. I started regretting buying the car. I also contacted General Manager of sales. He may have worked behind the scenes with service managers. However, several times he said that he was going to follow up with shop and call me back. As of this day, I have not received those calls back from GM. The important thing is that finally Marlon and his mechanic were able to find the problem and the engine light went off and has not come back. I am very grateful to Marlon and his team and hope not to have any further issues. Thank you Marlon and Hassan. Job well done.

2024 CADILLAC XT5 PREMIUM LUXURY Owner

Jan 22, 2026

Carfax

I recently brought my vehicle to Cadillac service department 39-10 43rd St in Long Island City and had an excellent experience. From the moment we walked in Daniele the service manager was incredibly attentive, professional and courteous. He kept us informed every step of the way and made sure everything was handled smoothly from start to finish. The entire process was efficient, and our vehicle was ready right on time as promised. It's refreshing to see such great customer care and attention to detail. I highly recommend this service department, especially Daniele to anyone looking for a top notch Cadillac service experience. I also want to give a shout out to Hasan.

Ram Isnauth

Dec 2, 2025

Google

Kathy and Hassan very helpful my service was GREAT !!

Sofian Belghiti

May 5, 2025

Google

i was treated with care by Hassan and will be returning!

Praveen Persaud

May 1, 2025

Google

Absolutely amazing customer service, Hassan was very insightful, thorough and graciously answered all our questions. He made our experience wonderful! Definitely ask for Hassan he was fantastic!!