Vincent Torres

Steven Jason

Mar 12, 2026

Google

I just completed my second service at Empire Cadillac of LIC. Getting an appointment was painless and the communication from Vincent Torres and his team, especially Marlon Mangroo was excellent. My experience was exactly what I would expect from a Cadillac service facility. Its been a pleasure dealing with Empire since the day I bought my car.

Steven Jason

Mar 11, 2026

Google

I just completed my second service at Empire Cadillac of LIC. Getting an appointment was painless and the communication from Vincent Torres and his team, especially Marlon Mangroo was excellent. My experience was exactly what I would expect from a Cadillac service facility. It’s been a pleasure dealing with Empire since the day I bought my car.

aristide batista

Feb 12, 2026

Google

Thank to the entire service department of Long Island City. Harry, Sally, Marlon, Daniel, Yoel, Ray, Jonathan, Emily, Kathy, Donna, Dhamar

gcenuse

Nov 18, 2025

DealerRater

Extremely BAD experience No matter what the car had, they keep on telling story and end up by not coming to the phone - I had to go in person after almost 1 month to talk with the supervisor from the service department Mr. Vincent and also, he said "will be ready tomorrow on a day after tomorrow "and end up to be another week. I had to make a big noise-they did not provide another car -NOTHING- Very unprofessional Who knows if I didn't make noise for how long they will keep my car-with the excuses that there are cars in service for almost 2 moths?! I'm paying my lease, and the car is warranty so -CHOOSE ANOTHER SERVICE DEALER

gcenuse

Nov 18, 2025

DealerRater

Extremely BAD experience No matter what the car had, they keep on telling story and end up by not coming to the phone - I had to go in person after almost 1 month to talk with the supervisor from the service department Mr. Vincent and also, he said "will be ready tomorrow on a day after tomorrow "and end up to be another week. I had to make a big noise-they did not provide another car -NOTHING- Very unprofessional Who knows if I didn't make noise for how long they will keep my car-with the excuses that there are cars in service for almost 2 moths?! I'm paying my lease, and the car is warranty so -CHOOSE ANOTHER SERVICE DEALER

John Vassallo

Jul 1, 2025

Google

As usual I am more than satisfied and happy that I came to empire Cadillac service department to help me out with my vehicle needs today. I had the pleasure of dealing with Kathy and they treat me like family. Dealing with this service department makes it a pleasurable experience.

Michelle Devita

Mar 19, 2025

Google

The Best service department in the City! Donna and Vince were extremely helpful!

Steven Jason

Jan 15, 2025

Google

I just completed my first service at Empire Cadillac of LIC. Getting an appointment was painless and the communication from Vincent Torres and his team, especially Dhamar, was excellent. My experience was exactly what I would expect from a Cadillac service facility. Its been a pleasure dealing with Empire since the day I bought my car.

Ben Monte

Jun 19, 2024

Google

I originally had issues with Major world so I was referred to Empire. There was a communication issue at first but when I went in person today and spoke with Donna she was wonderful and helpful, considering I wasnt in my best behavior, she was nothing but professional. She brought Vincent the manager out to speak with me and Vincent was as great and helped me resolve the issue with my truck. Both communicated well and were extremely helpful. Thank you guys! Much appreciated.

Sung Kim

Dec 21, 2023

Google

Your service department is the worst service department we have ever dealt with. Providing fake RO numbers, holding a car for more than 15 days, with no claim number on the bad motor, dodging the customer, your service advisor yelling at the customer. Unbelievable. Don't take advantage of people. You guys are scam artists. you guys deserve 0. Sally, Vincent, all dodging calls, can't return someones phone call for more than 2 weeks. General Motors even claimed the RO# provided is a key tag number. Do your job. Don't just sell a 100k+ car and not provide after service when it is someones livelihood.