Donna Arifi

Daniel Barthels

Sep 26, 2026

Google

I purchased a 2023 GMC Sierra from Empire Buick GMC in January 2026. Fast-forward to September 2026, and the truck developed a check engine light along with severe transmission jerking between gears. I scheduled an appointment and dropped the truck off on September 17th, expecting an initial diagnostic scan would be completed that day or shortly after. Upon arrival, the service advisor, Donna, casually informed me that it would take 3 to 5 business days just to perform a diagnostic—an unreasonable timeline for a simple scan, but I accepted it expecting them to honor their word. Instead, Empire has held my truck for 9 days without even bringing it into the shop. During this time, my phone calls went straight to voicemail with zero updates. It was only after I opened a formal complaint case with GM Corporate that I received a text message informing me that my truck is still sitting untouched on their lot, and they "hope" to perform the diagnostic sometime next week. If this timeline holds, my vehicle will have been sitting on their lot for over two weeks simply to read a check engine code—all while denying a loaner or courtesy transportation. Holding a customer's vehicle hostage for weeks without touching it, ignoring calls, and missing every timeline provided shows a complete lack of care, organization, and respect. If you value communication or need reliable service for your vehicle, go elsewhere.

2025 CHEVROLET K1500 SUBURBAN LS Owner

Jul 6, 2026

Carfax

Donna is very nice friendly and helpful Trying to accommodate whenever possible Thank you Donna

mohamed abdelhalem

Mar 14, 2026

Google

Donna always helps me out with great content all the time thank you so much !

Steven Jason

Mar 14, 2026

Google

I just completed my second service at Empire Cadillac of LIC. Getting an appointment was painless and the communication from Vincent Torres and his team, especially Marlon Mangroo was excellent. My experience was exactly what I would expect from a Cadillac service facility. Its been a pleasure dealing with Empire since the day I bought my car.

Emmanuel Pierre

Mar 10, 2026

Google

Queen Donna is the best representative of the Empire Buick and Cadillac of Long-Island City. I Have GMC 2022 YUKON XL Duramax who was given me so much headache because of incompetent technician from a previous dealership. First I got she understood the struggles and tribulations and repaired the car its been a year since. Thank you Donna big shout out to you and your team!!!

Emmanuel Pierre

Mar 10, 2026

Google

Queen Donna is the best representative of the Empire Buick and Cadillac of Long-Island City. I Have GMC 2022 YUKON XL Duramax who was given me so much headache because of incompetent technician from a previous dealership. First I got she understood the struggles and tribulations and repaired the car it’s been a year since. Thank you Donna big shout out to you and your team!!!

Natasha Singh

Feb 19, 2026

Google

Donna in service was great! She made sure my car was out in less than an hour. Super nice and friendly!

Rhyme Hasan

Feb 19, 2026

Google

Came to the service and Donna was my advisor, she was very helpful and took care of my car.

Rhyme Hasan

Feb 18, 2026

Google

Came to the service and Donna was my advisor, she was very helpful and took care of my car.

Natasha Singh

Feb 18, 2026

Google

Donna in service was great! She made sure my car was out in less than an hour. Super nice and friendly!