Reviews
10jennifer zaphor
Aug 17, 2026
GoogleEdited Review — 08/18/2026 After the situation yesterday, I wanted to come back and update my review because the experience took a completely different turn today. Jeff was amazing to deal with throughout the process, and I also want to specifically recognize Mr. Anthony Hunter, the other Finance Manager. He was an absolute pleasure to work with. He was professional, patient, respectful, and actually took the time to listen to us and make sure everything was explained clearly. His attitude and professionalism made a huge difference in our experience. Yesterday, I was extremely frustrated with the finance manager we initially dealt with. The constant talking over us, passive aggression, and overall attitude made what should have been an exciting purchase incredibly stressful. I felt that behavior needed to be addressed because customers should never feel that way during such an important transaction. However, I truly appreciate that the dealership gave us the opportunity to work with someone else today. Anthony completely changed our experience, and Jeff was wonderful as well. We ended up leaving extremely happy with our new Cadillac XT6, and I’m glad we gave the dealership another chance. Thank you to Anthony and Jeff for turning a very frustrating situation around and making sure we left happy. That is the kind of customer service that makes a difference. ❤️ Now my husband and I get to enjoy our new car with a piece of mind! Jeff and the Manager are amazing to deal with. That finance manger? Absolutely NOT. He has anger issues that need to be addressed because he’s definitely not in the right field of work to deal with people with that disgusting attitude. I know for a fact I’m not the only one with this complaint towards him. It’s such a shame for this dealership since finance managers are such a big part of the car buying process. The talking over, not being able to get a word in, and the passive aggression he has is wild especially when dealing with customers at your establishment.
WORLDBAR
Aug 11, 2026
DealerRaterShady as xxxx! !! BUYERS BEWARE!!! They promoted a price on a vehicle on there website and one other CarGurus , and when I went there, they told me they didn’t have the title but if I wanted the car, they would give it to me for $7000 more than what they had the price for so the salesman Jeff was very unprofessional and the rest of the team played along. It has to be one of the worst dealers I ever experienced. Beware do not buy from this dealer. Employees Worked With: Jeff, Lulu Hoppe
Antonios Zannikos
Aug 11, 2026
GoogleShady as hell!!! BUYERS BEWARE!!! They promoted a price on a vehicle on there website and one other CarGurus , and when I went there, they told me they didn’t have the title but if I wanted the car, they would give it to me for $7000 more than what they had the price for so the salesman Jeff was very unprofessional and the rest of the team played along. It has to be one of the worst dealers I ever experienced. Beware do not buy from this dealer.
Roland Cherasard
Jun 18, 2026
GoogleMy sales consultant Jeff along with Mike Martindale the finance director were both phenomenal on helping me get another 2026 Escalade ESV for my TLC company. I would highly recommend both of them.
Deisha B.
Jun 11, 2026
GoogleMy entire experience at Empire Buick was nothing short of legendary. I came in looking to trade in my car and had specific requirements to fit my needs. Jeff Helped me do that right away. Michael Martindale In finance is a Super star. The entire process was smooth, professional, and stress-free. The paperwork was handled efficiently, and before I knew it, I was driving away in my new car. Thank you again,Jeff and Mike, for your outstanding service and hospitality. I truly appreciate the exceptional experience!
Joseph Schiano
May 28, 2026
GoogleI want to Thank Empire Cadillac once again for a star experience to help us get into our new 2026 Cadillac CT5. Thanks to the managers Charles Gaines & Melany N. Our sale reps Jeff Cayot and James Jean Pierre
Natasha Singh
Apr 22, 2026
GoogleJeff the sales rep did an awesome job in helping us find the perfect Cadillac. He was very knowledgeable, professional and nice. This is 3rd car our family has bought within the last 2 years Empire Buick is our 1st choice always. They never disappoint❤️❤️❤️
Negus Stennett
Apr 22, 2026
GoogleJeff was so Great and Lawrence sales manager vibes was good the staff treated me like family I love it Micheal the finance treated me with respect
Natasha Singh
Apr 22, 2026
GoogleJeff the sales rep did an awesome job in helping us find the perfect Cadillac. He was very knowledgeable, professional and nice. This is 3rd car our family has bought within the last 2 years Empire Buick is our 1st choice always. They never disappoint
Negus Stennett
Apr 22, 2026
Cars.comJeff was so Great and Lawrence sales manager vibes was good the staff treated me like family I love it Micheal the finance treated me with respect