Melany Nievas

Jonathan F

Sep 4, 2026

Google

Big thank you to Ahsan and Melany I’m extremely happy with my new Cadillac!

G Dav

Sep 4, 2026

Google

I purchased my new car from Empire Cadillac Buick GMC of LIC with the management team Charles, Melany and Laurence. The experience was outstanding from start to finish. Empire was knowledgeable, transparent, and never pushy. They took the time to answer all my questions, helped me find the perfect vehicle within my budget, and made the entire process smooth and stress-free. Highly recommend coming here for the best car buying experience! Thank you so much to the whole team!

Frangelica Rico

Sep 1, 2026

Google

Well, to begin with, when you go to the dealership, they treat you extremely well. They treat you like you are part of their family. But as soon as you sign the paperwork and purchase the vehicle, they completely forget about you. They never answer, they are never available, and they are always “busy.” When it comes to resolving an issue, they never take care of it in a timely manner. You have to wait and wait and wait until they decide they are ready to address your problem. Even when you provide all the evidence and documentation they need on time, they still do not resolve your concerns in a timely manner. I had problems from the very beginning with the person who sold me the car. Melany sold it to me without keys, and the vehicle already had issues. Once I purchased the car and needed them to resolve those problems, everything took an extremely long time. Now, regarding the finance person, Anthony Hunter this is someone who only responds to you when it is time for you to come in and sign the paperwork. Other than that, they completely forget about you. Even when you send them everything they request, they still do not get back to you or assist you in a timely manner. The managers are always in meetings, always with other people, and they never actually resolve anything for you. Overall, the customer service after the purchase has been extremely disappointing.

Samar Baghdadi

Aug 7, 2026

Google

Amazing experience with sales rep Ahsan and managers Laurence and Melany. Super happy with my new Cadillac ! Will definitely be back again and refer all friends and family thank you!!!

Quivio Bejaran

Aug 5, 2026

Google

Thank you Francis Melany Charles and Laurance Ford al rhe helo With my New Car

Doni Said

Jul 14, 2026

Google

Everyone was very helpful in the dealer. Mj, Melany and Antony walked us through the process and Jesus was very helpful on showing around the cars. I would definitely recommend this place

Joseph Schiano

May 28, 2026

Google

I want to Thank Empire Cadillac once again for a star experience to help us get into our new 2026 Cadillac CT5. Thanks to the managers Charles Gaines & Melany N. Our sale reps Jeff Cayot and James Jean Pierre

Barbara Pann

Apr 28, 2026

Google

SHERPA WAS AN EXCELLENT SALES PERSON AND HE EXPLAINED THE CAR TO US VERY WELL. THE REST OF THE TEAM MELANY MIKE AND CHARLES WERE EXTREMELY HELPFUL BY LOCATING AND GETTING ME THE EXACT CAR I WANTED.

Eddy Colon

Apr 25, 2026

Google

Nick Henry, Charles Gaines, Melany Nievas, Anthony Hunter were an amazing team. My friend sent me to Mr. Charles when I wanted to upgrade from my Chevy Colorado. Everyone on his team was great! Nick and Charles helped me get into this beautiful new truck and Anthony Hunter is the business manager that explained everything when it came to financing and registering the vehicle. A very big thank you to the team at Empire Cadillac !!

Eddy Colon

Apr 24, 2026

Google

Nick Henry, Charles Gaines, Melany Nievas, Anthony Hunter were an amazing team. My friend sent me to Mr. Charles when I wanted to upgrade from my Chevy Colorado. Everyone on his team was great! Nick and Charles helped me get into this beautiful new truck and Anthony Hunter is the business manager that explained everything when it came to financing and registering the vehicle. A very big thank you to the team at Empire Cadillac 🛻🎉!!