Chris Umali

Harri Haapalahti

Jun 7, 2026

Google

Definitely recommending the Empire Chevrolet service department in Hicksville!!! Everything from making the appointment, checking the vehicle in for service, pricing, paperwork, and finally leaving with the vehicle could've not been more seamless! Chris was my service advisor. He kept me updated while our Traverse was being serviced.He even noticed that the state inspection was up and took care of it! I've wanted to get some exterior upgrades for our car so at the time of pick up, I walked over to the parts department. At the parts counter I was helped by a handsome gentleman named Joe. Could've not been more than 5 minutes and Joe had already searched, found and ordered all the parts i wanted! Never had I have such a pleasant experience at any other dealership ever! Don't let any other Chevrolet dealership service or get parts for your cars than the Empire Chevrolet in Hicksville!!

Kristy Garcia

Mar 16, 2026

Google

Chris at the front desk made this a wonderful experience. They were informed on how long the wait would take, and then worked edficiently. They knew who I was when I arrived, and had all my paperwork ready at the cashiers desk (THIS IS NOT COMMON FOR A DEALERSHIP EXPERIENCE). I have worked with many dealerships due to my work fleet of vehicles. I highly recommend this dealership and Chris specifically. Thank you for making this such a great experience!

Barbara Hackett

Jan 12, 2026

Google

Just brought my car in to Empire Chevrolet for an EV sound recall and to have a dash mat installed. Chris Umali kept me informed along the way and I am very happy with the service provided. Both were under warranty. So, I did not have to pay anything.

pluzzi44

Nov 14, 2025

DealerRater

I’ll first start by saying this review is in regards to the Service Department but I WOULD NOT BUY A CAR from here. We purchased a brand new 2025 Chevy Traverse and took ownership of it on 11/27/24. In less than a year there is already a major transmission issue. It was brought in to the dealership on 10/21/25. We STILL don’t have the car back. Chris, the serviceman, basically had no communication throughout this process. On several occasions we called and did not receive a call back. I spoke to 2 other individuals in service: Greg and Ed. Greg was more helpful than Chris for sure. However, we’ve been told each week there’s a different issue and NO definitive timeline has been made for when the car will be repaired. Finally, today I spoke to Ed who promised and ensured me that the car would be fixed and returned by next week. To say that I don’t trust what was told to me is an understatement. This process has been atrocious and the communication throughout even worse. Once again, I strongly recommend you look elsewhere for a vehicle and save yourself the headache. One last thing, the loaner they gave us is an Equinox and we have 3 young children, 1 in a car seat and 1 in a booster seat, so there is barely enough room to accommodate our family. Employees Worked With: I did not deal with anyone in the sales department.

Yanbags

May 30, 2017

DealerRater

Dishonest and Lack of Professionalism This dealer's dishonesty and lack of professionalism is abysmal. Never have I had such an experience, steer clear. Pulled a classic bait-and-switch. I was communicating with Taylor Moran (title - Internet Sales Consultant) over a specific vehicle in their inventory (Red Camaro 1SS w/ 1LE pkg) over the course of a few days. I made an appointment and confirmed several times, both over e-mail and over the phone, that I would be checking out the vehicle and had a commitment contingent upon a test drive to see if the car is 100% right for my needs. Having a very limited schedule and driving down from 1.5hrs away - I made it *extremely* clear with Taylor that if the car does not exist or I cannot test drive it, to tell me in advance so neither of us waste our time. I understand some dealerships do not test drive some limited production models but was swiftly assured it would be no problem. As any informed buyer, I was not going to make a $46,000 commitment without being 100% sure I am making the right decision on a vehicle. I arrive to the dealership ~15mins early to my scheduled appointment and was greeted by the sales manager, John Berriola, who asked me to wait a few minutes for a sales associate to open up. I was a bit surprised because I was supposed to be dealing with Taylor directly as she specifically told me over the phone - but had no problem being patient and continuing my business with someone else. In a few minutes, I'm introduced to Chris who immediately tells me that the car was sold this morning. This is not my first dealership rodeo and I was quite displeased that I was lied to and told that the car was available right before I drove all the way down. I was told they have a white model in stock. I gave them the benefit of the doubt so I can at least check it out, drive it, and then if the stars align we can order the car with my intended specifications. We get to the car and I am told that I cannot test drive it because of "weather conditions" (it had rained earlier in the day but the weather was clear and roads were dry at my time of arrival). Neither John nor Chris offered any sympathy or accommodation for my business. Just minutes ago, a family of three came in asking to test drive a different vehicle and John told them absolutely and it would be no problem. Conflicting statements here, but I digress.. I gave the staff here several opportunities to make it right and made no fuss but they refused to make any attempt at an honest sale. It's very clear that there is zero staff intercommunication within the dealership as everyone has a different story. I'm not one to make a scene, so I promptly left and will be sure to pass on this experience whenever I can. Employees Worked With: Taylor Moran, John Berriola, Chris