Dawn Donovan

Gloria Luk

Oct 11, 2026

Google

Excellent Service and a Professional Team Special thanks to advisor Gregory and Dawn! I visited the Service Department at Empire Chevrolet of Hicksville last Saturday for my annual New York State vehicle inspection. Unfortunately, my vehicle did not pass on the first attempt. The staff recommended that I drive the car more frequently, as it may not have been driven enough recently. They also proactively arranged a 10-day extension for my inspection, giving me sufficient time to continue driving the vehicle before returning for a retest. I returned yesterday, the following Saturday, and was happy to pass the inspection this time. Their advice turned out to be spot on, and I really appreciated their helpfulness and initiative in making the process easier for me. What impressed me most was not only the quality of their service but also the professionalism and courtesy of the entire team. Everyone I encountered was friendly, polite, and well organized. Communication was clear, and the service process was handled smoothly. Unlike some dealerships where things can become confusing when the original service advisor is unavailable, the team here seemed well coordinated and able to keep track of my situation. I felt that they genuinely cared about providing consistent service rather than leaving customers to explain everything all over again. Overall, I had a very positive experience with the Service Department at Empire Chevrolet of Hicksville. I appreciate their professionalism, clear communication, and customer-oriented approach. I would definitely return to this dealership for future service needs and would recommend them to others looking for a reliable and well-organized service team.

2026 CHEVROLET EQUINOX ACTIV Owner

Sep 29, 2026

Carfax

service was good when I got there Upset with Equinox after trying to do update left my car DEAD Dawn was professional and kept me informed and when I returned to fix problem was able to get me loaner to iuse

T B.

Aug 27, 2026

Yelp

It was an absolute pleasure dealing with the most knowledgeable, professional, and delightful service department on Long Island!!! In particular the Service representative was everything listed above and more, Dawn is simply AWESOME!!!!! Dawn is the reason ill be buying my next car or truck from Empire Chevy of Hicksville!!! Dawn you are the best in the business. Thank you again

Mark A.

Jun 4, 2026

Carfax

Everything was perfect. Our service advisor is Dawn, and every time we call, she gets us an appointment, makes sure our cars are taken care of well and keeps us updated on concerns that we might have as they're going through the process of servicing our vehicles.. She's an absolutely wonderful service writer and a pleasure to work with. Since I met Dawn at Empire, I've been bringing all my cars there and so are my children. She's an excellent representative of Empire.

David M

Jun 4, 2026

Google

DO NOT GET YOUR CAR REPAIRED HERE. They are dishonest disrespectful and have no consideration for a customer’s time. I just picked up my Tahoe which was in on a warranty transmission which took 12 weeks and 3 days. On top of that they had the car this summer for 10 weeks. The rep Fritz does not call you back ever. One day I have to stop in to check the car’s status and I was being snarky asking if his phones were working because he never returned my call he got all in my face. Would not give me the status of my repair and said I should just leave. Dawn as well as the asst service manager saw that and did nothing. By writing this review I am voiding the warranty on it because I truly believe they would sabotage my car. Because of the length of the repair they closed out my bill And opened another so there would be no record of the actual time it took to repair the car. Asked for a loaner because they were backed up told that they don’t do that. Do yourself a favor go anywhere but here. These car dealerships are getting so big there’s no competition they just don’t care about the customers anymore. So as expected the transmission failed for the 4 time. Do yourself a favor and stay far away from them.

2005 CHEVROLET SILVERADO K1500 Owner

Mar 30, 2026

Carfax

Dawn and Greg were very helpful also kept me updated with my service

Bill Graba

Dec 1, 2025

Google

Had my Traverse serviced at Empire Chevrolet of Hicksville. Dawn Donovan and the service Manager were great. The electric work on my entertainment system was excellent.

2022 CHEVROLET TRAVERSE LS Owner

Nov 28, 2025

Carfax

Dawn Donovan and the service manager did a tremendous job helping me with the electrical problem with the entertainment system in my Traverse.

Bill Graba

Nov 20, 2025

Google

Had my Traverse serviced at Empire Chevrolet of Hicksville. Dawn Donovan and the service Manager were great. The electric work on my entertainment system was excellent.

Dan

Nov 12, 2025

Cars.com

Dawn was very friendly and helpful with my appointment. The car was taken in on time, and the service was completed quickly.