Dawn Donovan

Mark A.

Jun 5, 2026

Carfax

Everything was perfect. Our service advisor is Dawn, and every time we call, she gets us an appointment, makes sure our cars are taken care of well and keeps us updated on concerns that we might have as they're going through the process of servicing our vehicles.. She's an absolutely wonderful service writer and a pleasure to work with. Since I met Dawn at Empire, I've been bringing all my cars there and so are my children. She's an excellent representative of Empire.

David M

Jun 4, 2026

Google

DO NOT GET YOUR CAR REPAIRED HERE. They are dishonest disrespectful and have no consideration for a customer’s time. I just picked up my Tahoe which was in on a warranty transmission which took 12 weeks and 3 days. On top of that they had the car this summer for 10 weeks. The rep Fritz does not call you back ever. One day I have to stop in to check the car’s status and I was being snarky asking if his phones were working because he never returned my call he got all in my face. Would not give me the status of my repair and said I should just leave. Dawn as well as the asst service manager saw that and did nothing. By writing this review I am voiding the warranty on it because I truly believe they would sabotage my car. Because of the length of the repair they closed out my bill And opened another so there would be no record of the actual time it took to repair the car. Asked for a loaner because they were backed up told that they don’t do that. Do yourself a favor go anywhere but here. These car dealerships are getting so big there’s no competition they just don’t care about the customers anymore. So as expected the transmission failed for the 4 time. Do yourself a favor and stay far away from them.

2005 CHEVROLET SILVERADO K1500 Owner

Mar 30, 2026

Carfax

Dawn and Greg were very helpful also kept me updated with my service

Bill Graba

Dec 1, 2025

Google

Had my Traverse serviced at Empire Chevrolet of Hicksville. Dawn Donovan and the service Manager were great. The electric work on my entertainment system was excellent.

2022 CHEVROLET TRAVERSE LS Owner

Nov 28, 2025

Carfax

Dawn Donovan and the service manager did a tremendous job helping me with the electrical problem with the entertainment system in my Traverse.

Bill Graba

Nov 20, 2025

Google

Had my Traverse serviced at Empire Chevrolet of Hicksville. Dawn Donovan and the service Manager were great. The electric work on my entertainment system was excellent.

Dan

Nov 12, 2025

Cars.com

Dawn was very friendly and helpful with my appointment. The car was taken in on time, and the service was completed quickly.

Michael O'Leary

Nov 7, 2025

Google

Dawn Donovan greeted me as soon as I walked in the door and took care of everything. I sat in the waiting room which was equipped with coffee and a TV. 45 minutes later my car was ready.

pbpb

Nov 4, 2025

DealerRater

The dealership was excellent with the work that I needed and were prompt, courteous, and very pleasant. I use Dawn Donavan with all of my service needs she is excellent, more employees should be like Dawn and life would be better.

pbpb

Nov 4, 2025

DealerRater

The dealership was excellent with the work that I needed and were prompt, courteous, and very pleasant. I use Dawn Donavan with all of my service needs she is excellent, more employees should be like Dawn and life would be better.