Reviews
10Maria Iacono
Feb 26, 2026
GoogleEddie the manager is by far the best manager, Hes a man of his word. The staff is very professional as well.
Aaron Loloey
Nov 26, 2025
GoogleExcellent experience. There was no delay. My service advisor Ed Hoene was on top of it and got me and my vehile repaired and out quick. This is why I keep going back. Complementary coffee was also great.
pluzzi44
Nov 14, 2025
DealerRaterI’ll first start by saying this review is in regards to the Service Department but I WOULD NOT BUY A CAR from here. We purchased a brand new 2025 Chevy Traverse and took ownership of it on 11/27/24. In less than a year there is already a major transmission issue. It was brought in to the dealership on 10/21/25. We STILL don’t have the car back. Chris, the serviceman, basically had no communication throughout this process. On several occasions we called and did not receive a call back. I spoke to 2 other individuals in service: Greg and Ed. Greg was more helpful than Chris for sure. However, we’ve been told each week there’s a different issue and NO definitive timeline has been made for when the car will be repaired. Finally, today I spoke to Ed who promised and ensured me that the car would be fixed and returned by next week. To say that I don’t trust what was told to me is an understatement. This process has been atrocious and the communication throughout even worse. Once again, I strongly recommend you look elsewhere for a vehicle and save yourself the headache. One last thing, the loaner they gave us is an Equinox and we have 3 young children, 1 in a car seat and 1 in a booster seat, so there is barely enough room to accommodate our family. Employees Worked With: I did not deal with anyone in the sales department.
jsacrest
Oct 10, 2025
DealerRaterThe first car I purchased from this dealership, when it was known as Robert Chevrolet, was a 1984 Celebrity. I owned it for 14 years without any major issues. Then in 2012 I leased a new Equinox. In 2018 I leased another new Equinox. I am now on my third Equinox, a 2021 model which I originally leased, and subsequently bought after the lease expired. It goes without saying that I am very happy with Chevrolet products and service. Thank you.
jsacrest
Oct 10, 2025
DealerRaterThe first car I purchased from this dealership, when it was known as Robert Chevrolet, was a 1984 Celebrity. I owned it for 14 years without any major issues. Then in 2012 I leased a new Equinox. In 2018 I leased another new Equinox. I am now on my third Equinox, a 2021 model which I originally leased, and subsequently bought after the lease expired. It goes without saying that I am very happy with Chevrolet products and service. Thank you. Employees Worked With: Ed Hoene
BlackTahoe2021
Sep 10, 2025
DealerRaterGreg and Ed at empire Chevy of Hicksville were fantastic to deal with. They were very fast on fixing my Tahoe and kept me in the loop the whole time. I typically don't trust dealers to service my vehicles but I would go back to them with 0 hesitation. Glad to work with a dealer who still takes pride in their work.
BlackTahoe2021
Sep 10, 2025
DealerRaterGreg and Ed at empire Chevy of Hicksville were fantastic to deal with. They were very fast on fixing my Tahoe and kept me in the loop the whole time. I typically don't trust dealers to service my vehicles but I would go back to them with 0 hesitation. Glad to work with a dealer who still takes pride in their work. Employees Worked With: Eddie and Greg in service department, Edwin Cruz, Martin Flores
Al Fazz
Sep 1, 2025
GoogleEasy lease experience. Edwin was knowledgeable and patient. Ed Hoene was fast and professional. My car was serviced quickly and left clean and perfect.
Ef
Aug 20, 2025
DealerRaterMy service experience at empire Hicksville was great no issues everything was dont in a timely fashion Mr goodwrench did not put back 3 of the tire air nozzle caps I am missing 3 of them
2025 CHEVROLET EQUINOX LT Owner
Aug 17, 2025
CarfaxThe service managers Ed and Brian are an asset to Empire Chevrolet of Hicksville!!!