Elia Malzone

james hickman

Jul 5, 2026

Google

Elia Malzone (service writer) listened to my description of my problem. He was attentive and pleasant. He came to me to further discuss the issue and took me to see the service technician. The entire experience went very smoothly and I was very happy with your team and the outcome.

G Peter

Apr 29, 2026

Google

To summarize upfront: The service center at this dealership is inefficient, disrespectful of customers’ time, slow to communicate, and thoroughly unprofessional. Avoid this place if you value your time and sanity. I brought my 2026 Suburban (only 7,000 miles) here for two issues: wind noise on the driver’s side and a second-row seat rattle. Despite scheduling 3 weeks in advance, my experience was a nightmare. The Timeline of Incompetence: • Tuesday (4/7): Dropped off the car. My service advisor, Elia, said it would take “a couple of days.” • Saturday (4/11): Called for an update. I was told they hadn’t even started diagnosing it yet. • Monday (4/13): Still no diagnosis. My car sat untouched for 6 days despite having a 3-week advanced appointment. Elia promised an update by Tuesday at the latest. • Wednesday (4/15) - Friday (4/17): Multiple follow-ups and broken promises. Finally, on Friday afternoon, they confirmed a deformed weather strip but said the seat noise would take another week. The Reality: I took my car back immediately. This is a commercial vehicle, and every day it sits idle is lost income. My GPS logs confirmed the car sat in their lot 99% of the time, untouched. It took them 10 days just to identify a wind noise issue that GM has already documented in bulletin PIT6493—a diagnosis that should take 30 minutes. Adding Insult to Injury: After I picked up the car, the dealership now claims they need "another two days" to re-diagnose the same weather strip issue they already confirmed on April 17th before they will even order the parts. Ten days have passed and the parts still haven’t been ordered. Communication: Terrible. Responses were either delayed or nonexistent. Promises of “10-minute” callbacks turned into hours or days of silence. Final Verdict: Do not bring your vehicle here. They have no respect for commercial drivers or their customers' time.

G Peter

Apr 29, 2026

Google

To summarize upfront: The service center at this dealership is inefficient, disrespectful of customers’ time, slow to communicate, and thoroughly unprofessional. Avoid this place if you value your time and sanity. I brought my 2026 Suburban (only 7,000 miles) here for two issues: wind noise on the driver’s side and a second-row seat rattle. Despite scheduling 3 weeks in advance, my experience was a nightmare. The Timeline of Incompetence: • Tuesday (4/7): Dropped off the car. My service advisor, Elia, said it would take “a couple of days.” • Saturday (4/11): Called for an update. I was told they hadn’t even started diagnosing it yet. • Monday (4/13): Still no diagnosis. My car sat untouched for 6 days despite having a 3-week advanced appointment. Elia promised an update by Tuesday at the latest. • Wednesday (4/15) - Friday (4/17): Multiple follow-ups and broken promises. Finally, on Friday afternoon, they confirmed a deformed weather strip but said the seat noise would take another week. The Reality: I took my car back immediately. This is a commercial vehicle, and every day it sits idle is lost income. My GPS logs confirmed the car sat in their lot 99% of the time, untouched. It took them 10 days just to identify a wind noise issue that GM has already documented in bulletin PIT6493—a diagnosis that should take 30 minutes. Adding Insult to Injury: After I picked up the car, the dealership now claims they need "another two days" to re-diagnose the same weather strip issue they already confirmed on April 17th before they will even order the parts. Ten days have passed and the parts still haven’t been ordered. Communication: Terrible. Responses were either delayed or nonexistent. Promises of “10-minute” callbacks turned into hours or days of silence. Final Verdict: Do not bring your vehicle here. They have no respect for their customers' time.

G Peter

Apr 28, 2026

Google

To summarize upfront: The service center at this dealership is inefficient, disrespectful of customers time, slow to communicate, and thoroughly unprofessional. Avoid this place if you value your time and sanity. I brought my 2026 Suburban (only 7,000 miles) here for two issues: wind noise on the drivers side and a second-row seat rattle. Despite scheduling 3 weeks in advance, my experience was a nightmare. The Timeline of Incompetence: Tuesday (4/7): Dropped off the car. My service advisor, Elia, said it would take a couple of days. Saturday (4/11): Called for an update. I was told they hadnt even started diagnosing it yet. Monday (4/13): Still no diagnosis. My car sat untouched for 6 days despite having a 3-week advanced appointment. Elia promised an update by Tuesday at the latest. Wednesday (4/15) - Friday (4/17): Multiple follow-ups and broken promises. Finally, on Friday afternoon, they confirmed a deformed weather strip but said the seat noise would take another week. The Reality: I took my car back immediately. This is a commercial vehicle, and every day it sits idle is lost income. My GPS logs confirmed the car sat in their lot 99% of the time, untouched. It took them 10 days just to identify a wind noise issue that GM has already documented in bulletin PIT6493a diagnosis that should take 30 minutes. Adding Insult to Injury: After I picked up the car, the dealership now claims they need "another two days" to re-diagnose the same weather strip issue they already confirmed on April 17th before they will even order the parts. Ten days have passed and the parts still havent been ordered. Communication: Terrible. Responses were either delayed or nonexistent. Promises of 10-minute callbacks turned into hours or days of silence. Final Verdict: Do not bring your vehicle here. They have no respect for their customers' time.

2023 CHEVROLET TRAILBLAZER ACTIV Owner

Oct 25, 2025

Carfax

Elia explained everything before and after my car was serviced. It was completed in a reasonable amount of time.

2023 CHEVROLET TRAILBLAZER ACTIV Owner

Oct 24, 2025

Carfax

Elia explained everything before and after my car was serviced. It was completed in a reasonable amount of time.

carolyn donatelli

Sep 5, 2025

Google

I had a surprisingly good first time experience dealing with Empire Service. Elia Malzone was very professional and went out of his way to keep me appraised of the repair issue. I will definitely consider having my car serviced by Empire in the future. Very pleased with everyone that I came in contact with and couldn't get over how friendly they all were.

Jen Z.

Aug 29, 2025

Yelp

Greg, Elia, Louise & Eddie were all wonderful! They were kind, professional, communicated well & fixed my car in record time :) Thank you!

Jen Z.

Aug 29, 2025

Yelp

Greg, Elia, Louise & Eddie were all wonderful! They were kind, professional, communicated well & fixed my car in record time :) Thank you!