Erick Charles

sam wu

Aug 3, 2026

Google

My experience with this dealership was extremely disappointing from beginning to end. The entire team was unprofessional and dishonest regarding the price we had agreed upon. My first salesperson, Erick Charles, rarely returned my phone calls. After I placed a deposit on a vehicle, it took more than three weeks for the dealership to arrange delivery. During that entire time, no one ever contacted me with an update. I had to call every week myself just to check the status. Even when the vehicle finally arrived, no one notified me. When I went to pick up the vehicle, I was assigned a different salesperson, Tareq, who did not know the agreed-upon price. He had to go back and forth with the sales manager multiple times. Each time he returned, the price was different—and always higher than before. To make matters worse, the vehicle they presented was not the one I had originally placed a deposit on. It was a less expensive model, yet they still attempted to charge me the higher price. It took a long time to negotiate and correct the pricing. After we finally agreed on the correct price, I met with the finance manager, who again tried to add several thousand dollars to the total. When I questioned the amount, he claimed it was a computer error and acted as though he was unaware of the agreed-upon price. He also kept the sales contract out of view, making it difficult for me to verify the numbers. I had to bring Tareq back in to confirm the correct purchase price. Before I left the dealership, Tareq asked me to give him an excellent survey rating because he said his bonus depended on it. He gave me his phone number and told me to text him when my oil level became low so he could refill it and also wash my vehicle. I texted him the following week as instructed, but he never responded. Overall, this was one of the worst car-buying experiences I have ever had. Between the poor communication, repeated pricing discrepancies, attempts to charge more than the agreed price, and unfulfilled promises after the sale, I would not recommend this dealership to anyone.

Mike Gambaro

Jun 7, 2026

Google

Great experience with Erick and Syed! Got us a great deal on our equinox. Friendly and family like atmosphere.

Robert Evans

Jun 4, 2026

Google

Erick Charles is the most fantastic salesman I've ever worked with!

Robert Pooran

May 30, 2026

Google

Amazing experience, Erick and Syed was very helpful and helped me get the best deal. I would recommend everyone to visit this dealership if you want a family friendly and hospitable environment they create here, A +++

Jessica Topkin

May 25, 2026

Google

Very helpful sales staff. Erick and Syed answered all of our questions and made sure we were comfortable with our new car.

Ryan Sarro

May 21, 2026

Google

Amazing would definitely recommend coming to see Erick Charles in sales and Syed Abbas in Finance. I love my new 2500HD!

Aaron Johnson

May 13, 2026

Google

Erick and Pierre were so incredibly helpful in helping me get my first Car!! They were so diligently to help me and make the process easy and smooth! Would recommend to everyone to come here and o will definitely be back for my next purchase! The kind women in finance also was incredibly helpful and got me the best rate I could get! Such smart and capable people here that can help anyone in any position!!

Dara Caramanico- Broyles

May 8, 2026

Google

It was a wonderful experience. Eric in sales and Syed in business made it very smooth. I was emotional getting rid of my Suburban after 15 years and they were getting me tissues.

Vinny D

Apr 28, 2026

Google

Great experience with Erick and Syed. Both gentlemen are professionals. Highly recommend visiting Empire and working with the guys

dawn mandell

Apr 28, 2026

Google

The most amazing sales rep Erick Charles. Snd the finance guy Syed ABBAs. I would recommend them 1000%. They worked with me until I found the perfect truck for me.