Dianna Oneil

2014 RAM 2500 LARAMIE Owner

Aug 28, 2026

Carfax

Bright Fresh new Service Center with huge waiting area. One of The Best Service Advisors in the business Dianna Oneil is now here to explain and expedite your service experience.

2007 CHRYSLER CROSSFIRE LTD Owner

Aug 24, 2026

Carfax

Diana was very attentive and professional. The car was ready in a very timely manner.

Melissa Kalhorn

Aug 13, 2026

Google

I was having a UConnects problem with my 2022 Durango. I had it for 4 years and never had a problem. I called Empire to see if they could get me in to help me square away the issue. I spoke with Diana in service. She was so helpful and they got me in right away. The service center is super clean and professional. My husband and I were looking to trade our lease and since we had a fantastic experience with the service center we decided to look around. The Manager Rob was great and he connected us with a great member of his sales team Greg. Greg was super personable, professional and more importantly helpful. We showed him what we wanted and he made it happen. Trading in the lease was so much easier than expected. We've purchased or leased multiple vehicles over the years through different dealers and this by far was our best and most hassle free transaction. 10/10 recommended. We are now in the 2026 Durango with the Hemi. Love it. Thank you to everyone from the service center and sales.

Joey J

Jul 16, 2026

Google

I would like to take this time to write this review about 1 individual in particular. I want to thank Dianna Oneil for all her help and patience with dealing with my vehicle. Her communication is impeccable and in today’s time that says so much about her as person and the establishment. I had a recall and the parts were on back order, my schedule was in conflict with availability to resolve the issue BUT that was no issue for Dianna. She was able to make it happen quick fast and in a hurry. Again I will thank her for all the help I received. As far as the whole environment of the service center it has that NEW building smell! Clean comfortable and very spacious , I like the new digs. I would say usually waiting around for your vehicle to be fixed is somewhat soul sucking but not this time. Thanks again!

2016 DODGE DURANGO R/T Owner

May 28, 2026

Carfax

Prompt service and great communication with dianna

Angie N

May 27, 2026

Google

This brand-new service center is amazing! I brought my Chrysler Pacifica Hybrid in for a 3rd high-voltage battery replacement and couldn’t be happier with the experience. After trying a few other service centers in the area (Levittown and Huntington), I knew the moment I walked into Empire CJDR of West Islip that I would be in good hands. My service advisor, Dianna, was phenomenal. She kept me perfectly updated via text messages throughout the entire repair process. Professional, stress-free, and top-notch customer service from start to finish. Highly recommend!