Rob Sebor

Rob Sebor

Service Advisor

Service

4.5(10 reviews)
6316351166[email protected]

Reviews

10

Latifa KT

Aug 26, 2026

GoogleGoogle

2 weeks ago, on August 12th, my husband and I stopped by the dealership to see if they could find the car we were looking for. We spoke with the manager and sales person, Marcus. They asked for deposit and We left $500 deposit. The same day, we went to another Dodge Ram dealership, and they had what we were looking for, and we made the deal with them. The same day, I called the West Islip dealership and told them we made the deal with Security Dodge in Amityville and I needed my deposit back. They said, “OK, we will reverse the transaction.” We waited a couple of days, and nothing. Then, I called and left messages so many times, and still nothing. I asked the Security Dodge finance manager to call Rob (the manager in West Islip) for the deposit, and still nothing. Now, it has been 2 weeks. I lost track of how many phone calls I made and how many messages I left for Marcus(thesales person) and to the dealership, and still nothing. Why is it so hard to send the refund. Literarly same day within 1hr i called them to cancel the transaction. Worst experience of our lifetime. Never be doing business with them.

Robert Peranio

Aug 16, 2026

GoogleGoogle

Both Rob and Greg were absolutely fantastic! They helped me every step of the way. I would 100 percent recommend Greg to everybody he is extremely helpful and polite and his communication is on point. He really made me feel awesome towards the whole thing.

Damian Grala

Aug 10, 2026

GoogleGoogle

Great experience overall. Rob was very helpful and professional, and the whole service team was great. Everything went smoothly and I’m very happy with the service. Definitely recommend!

Emanuela Cattedra

Jul 25, 2026

GoogleGoogle

Rob & Julio’s was the best. I brought my lease back and they made a miracle happen for me. Definitely recommend. Thank you

Nicole Alexander

May 1, 2026

GoogleGoogle

Rob was so helpful. Always a pleasant experience taking my truck there

Nicole Alexander

Apr 30, 2026

GoogleGoogle

Rob was so helpful. Always a pleasant experience taking my truck there

David Nobles

Apr 25, 2026

GoogleGoogle

I recently purchased a 2023 precertified Dodge Durango, and within the first month I noticed several issues with the radio and front brakes. Initially, I was told these concerns were not covered, despite the vehicle being precertified. However, after discovering another issue with a headlight, I contacted the service department again. Thats when my service advisor, Robert Sebor, completely restored my faith in quality customer service and workmanship. Not only did he thoroughly explain the problems and associated costs, but he also took the time to research my warranty and confirmed that the repairs were indeed covered. Robert stayed in constant communication, keeping me updated on the status of the parts, what work was being done, and when the job would be completed. This level of professionalism, transparency, and dedication is exactly what I expectand what I consider true 5star service.

Mike Rizzo

Apr 21, 2026

GoogleGoogle

Here’s a polished Google review you can use: ⸻ I had a great experience with Empire CJDR when purchasing my work van. The entire team made the process smooth and straightforward from start to finish. Abi and Jasmine were both incredibly helpful, responsive, and easy to work with. Rob, the general manager, made sure everything was handled professionally, and Julian really tied it all together on the dealer side. No pressure, no games—just honest, efficient service. They understood exactly what I needed for my business and delivered. Highly recommend this team if you’re in the market for a vehicle.

Richard Koch

Jan 21, 2026

GoogleGoogle

They do a pretty good job at Empire Jeep in West Islip. Rob in the service area was very nice and professional and quickly signed me in and got them working on my car. Unfortunately I can't afford to keep paying 290.00 an hour. That and while they do use a Uber service to pick you and drop you off while your car is being serviced which I greatly appreciate it would be much more conventiant if they gave you a loaner car so I can do errands and stuff instead of being trapped home having no vehicle to get around. I understand having to pay for insurance and stuff for having loaner car available is an expense the dealership doesn't want but at 290.00 an hour for labor I think they could give you a loaner

Jeff Alberts

Jan 21, 2026

GoogleGoogle

Absolutely great dealing with Rob Sebor my service writer- always personable & helpful, that's why I serviced my jeep since 2017 there.

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