Robert Portesy

Jarrett Boglioli

Oct 1, 2026

Google

Just purchased a new Jeep Grand cherokee from Empire, and from start to finish was a simple, easy, and great experience. Started the process with the manager Rob, who was straight forward, didn't waste my time and got right down to business. He handed me off to Sulltana, who effortlessly helped get us to the finish line, helped with the trade in of my old vehicle, and also was able to be flexible with my work schedule and had me in the new jeep literally the next day! She made the process very easy, and we will be coming back for our future purchases! Also Dan in fiancee was also great and got me in and out the door within a hour!

Jarrett Stein

Sep 17, 2026

Google

I had a great experience yesterday with Empire Jeep!!! This is my 4th jeep from this dealership and would never go anywhere else. Jonathan Ianielli, the salesperson was thorough, honest and trustworthy. Robert was informative and on point. Great dealership and awesome people!!!

Jaclyn Omans

Sep 16, 2026

Google

Had a great experience here! We worked with Rene, Robert and Dan and all three of them were top tier. Honestly, we walked in not thinking we were going to leave with a car at all. We really just wanted to see what our options were and what the numbers would look like. They ended up working everything out for us and getting us to numbers we were really happy with and somehow we ended up leaving with a 2026 Grand Cherokee! The whole experience was super laid back and comfortable. We never felt pressured or rushed into anything, which we really appreciated. We also had our 2 year old with us and somehow he made it through the entire process without a single tantrum - so that alone tells you how calm the atmosphere was! Definitely a great experience overall. Huge thank you again to Rene, Robert and Dan for working with us and making everything so easy. We absolutely love our new Grand Cherokee!

Melissa Kalhorn

Aug 13, 2026

Google

I was having a UConnects problem with my 2022 Durango. I had it for 4 years and never had a problem. I called Empire to see if they could get me in to help me square away the issue. I spoke with Diana in service. She was so helpful and they got me in right away. The service center is super clean and professional. My husband and I were looking to trade our lease and since we had a fantastic experience with the service center we decided to look around. The Manager Rob was great and he connected us with a great member of his sales team Greg. Greg was super personable, professional and more importantly helpful. We showed him what we wanted and he made it happen. Trading in the lease was so much easier than expected. We've purchased or leased multiple vehicles over the years through different dealers and this by far was our best and most hassle free transaction. 10/10 recommended. We are now in the 2026 Durango with the Hemi. Love it. Thank you to everyone from the service center and sales.

David Nobles

Apr 24, 2026

Google

I recently purchased a 2023 pre‑certified Dodge Durango, and within the first month I noticed several issues with the radio and front brakes. Initially, I was told these concerns were not covered, despite the vehicle being pre‑certified. However, after discovering another issue with a headlight, I contacted the service department again. That’s when my service advisor, Robert Sebor, completely restored my faith in quality customer service and workmanship. Not only did he thoroughly explain the problems and associated costs, but he also took the time to research my warranty and confirmed that the repairs were indeed covered. Robert stayed in constant communication, keeping me updated on the status of the parts, what work was being done, and when the job would be completed. This level of professionalism, transparency, and dedication is exactly what I expect—and what I consider true 5‑star service.

Mike Rizzo

Apr 21, 2026

Google

Heres a polished Google review you can use: I had a great experience with Empire CJDR when purchasing my work van. The entire team made the process smooth and straightforward from start to finish. Abi and Jasmine were both incredibly helpful, responsive, and easy to work with. Rob, the general manager, made sure everything was handled professionally, and Julian really tied it all together on the dealer side. No pressure, no gamesjust honest, efficient service. They understood exactly what I needed for my business and delivered. Highly recommend this team if youre in the market for a vehicle.

Michael Martinez

Feb 17, 2026

Google

I want to recognize Service Advisor Katerina Patsalos for delivering an outstanding service experience. From the moment I arrived, she greeted me with a warm, welcoming smile and made the entire process quick and painless. My oil change was handled efficiently, and what really stood out was how she arranged drop-off and pick-up so I didn’t have to sit around the dealership for hours. That level of consideration and professionalism makes a huge difference. From valet in to valet out, the service side was truly a breath of fresh air. Now, on the other hand, the sales/back-office side is a completely different story. They still owe my wife money, and despite being told to contact the GM, Robert Portesy, I left a message and never received a call back. That lack of follow-through and accountability speaks volumes. Credit where it’s due — the service department, specifically Katerina, understands customer service and delivers it. I just wish the sales leadership operated with the same level of integrity and responsiveness. Thank you, Katerina, for making at least one part of this experience seamless and stress-free.

Billy Lazer

Jan 13, 2026

Google

5 stars for service and Rob customer service.best care i have everything received with discount prices.

Jloeb

Dec 11, 2025

DealerRater

Everyone from the general manager to the finance manager and salesperson was extremely helpful and competent. They were able to process everything quickly regarding the sale of the vehicle and was very attentive. Even after the purchase was completed, they followed up with us to make sure we did not need anything else after taking delivery of the vehicle. Best experience we've ever had with a dealership.

Jloeb

Dec 11, 2025

DealerRater

Everyone from the general manager to the finance manager and salesperson was extremely helpful and competent. They were able to process everything quickly regarding the sale of the vehicle and was very attentive. Even after the purchase was completed, they followed up with us to make sure we did not need anything else after taking delivery of the vehicle. Best experience we've ever had with a dealership. Employees Worked With: Robert Portesy, Diana Cruz-Larin