Robert Portesy

David Nobles

Apr 24, 2026

Google

I recently purchased a 2023 pre‑certified Dodge Durango, and within the first month I noticed several issues with the radio and front brakes. Initially, I was told these concerns were not covered, despite the vehicle being pre‑certified. However, after discovering another issue with a headlight, I contacted the service department again. That’s when my service advisor, Robert Sebor, completely restored my faith in quality customer service and workmanship. Not only did he thoroughly explain the problems and associated costs, but he also took the time to research my warranty and confirmed that the repairs were indeed covered. Robert stayed in constant communication, keeping me updated on the status of the parts, what work was being done, and when the job would be completed. This level of professionalism, transparency, and dedication is exactly what I expect—and what I consider true 5‑star service.

Mike Rizzo

Apr 21, 2026

Google

Heres a polished Google review you can use: I had a great experience with Empire CJDR when purchasing my work van. The entire team made the process smooth and straightforward from start to finish. Abi and Jasmine were both incredibly helpful, responsive, and easy to work with. Rob, the general manager, made sure everything was handled professionally, and Julian really tied it all together on the dealer side. No pressure, no gamesjust honest, efficient service. They understood exactly what I needed for my business and delivered. Highly recommend this team if youre in the market for a vehicle.

Michael Martinez

Feb 17, 2026

Google

I want to recognize Service Advisor Katerina Patsalos for delivering an outstanding service experience. From the moment I arrived, she greeted me with a warm, welcoming smile and made the entire process quick and painless. My oil change was handled efficiently, and what really stood out was how she arranged drop-off and pick-up so I didn’t have to sit around the dealership for hours. That level of consideration and professionalism makes a huge difference. From valet in to valet out, the service side was truly a breath of fresh air. Now, on the other hand, the sales/back-office side is a completely different story. They still owe my wife money, and despite being told to contact the GM, Robert Portesy, I left a message and never received a call back. That lack of follow-through and accountability speaks volumes. Credit where it’s due — the service department, specifically Katerina, understands customer service and delivers it. I just wish the sales leadership operated with the same level of integrity and responsiveness. Thank you, Katerina, for making at least one part of this experience seamless and stress-free.

Billy Lazer

Jan 14, 2026

Google

5 stars for service and Rob customer service.best care i have everything received with discount prices.

Jloeb

Dec 11, 2025

DealerRater

Everyone from the general manager to the finance manager and salesperson was extremely helpful and competent. They were able to process everything quickly regarding the sale of the vehicle and was very attentive. Even after the purchase was completed, they followed up with us to make sure we did not need anything else after taking delivery of the vehicle. Best experience we've ever had with a dealership.

Jloeb

Dec 11, 2025

DealerRater

Everyone from the general manager to the finance manager and salesperson was extremely helpful and competent. They were able to process everything quickly regarding the sale of the vehicle and was very attentive. Even after the purchase was completed, they followed up with us to make sure we did not need anything else after taking delivery of the vehicle. Best experience we've ever had with a dealership.

Shannon Rickard

Nov 25, 2025

Google

Dear Mr. Brown, I am writing to express my profound disappointment and frustration with the service I have received from Empire Jeep. I have been a loyal customer for approximately five years, having purchased a total of four vehicles from your dealershipthree for my business and one personal. This history should command a certain level of respect, but my recent experience suggests otherwise. In the past, Kyle Cadolino, the former general manager, consistently handled all issues with the professionalism and timeliness I expected. I have always understood that manufacturer defects are not the dealership's fault, but the way a dealership addresses them is a clear reflection of its appreciation for its customers. Right now, that reflection is abysmal. I purchased my 2022 Grand Wagoneer brand new. Since then, I have only had the ability to drive it for an estimated 12-15 months total, thanks to the constant, frustrating, and numerous trips in and out of your service bay. The timeline of the current issue is outrageous: The vehicle was returned to me in May 2025 after being in your service department for an inexcusable 9 monthswith issues still unresolved! You took the vehicle back in July with the promise that you would only need it for 48 hours. It has now been another four months, and I still have no timeline on when I will get my truck back. What is even more galling is the radio silence. I have sent multiple emails to Scott Forenza, the Service Manager, and Robert Portesy, the General Manager, and have received absolutely no substantive response. This complete lack of communication is not just poor customer service; it is utterly unprofessional and demonstrates a staggering disregard for a long-standing, repeat customer. My loyalty has been met with negligence and silence. I demand an immediate update and a concrete plan to resolve this unacceptable situation. Sincerely, A Customer who can attest your slogan is a lie

Christina Catanzaro

Nov 20, 2025

Cars.com

I was able to get all of my needs met at my service appt. Oil was changed, tires were rotated and my recall was fixed.

bresmom04

Oct 24, 2025

DealerRater

Ive been to a lot of dealerships in my time but Empire CJDR is top notch. As soon as you walk in you are greeted with a smile not, Lord help me. They have knowledge and they listen. The day I arrived for my service visit, Good Morning! Rang out. There dont make you wait too long before checking you in which is nice. They stay in the loop with you with updates. It was a long morning but they addressed all my concerns and I drove away happy and my Jeep was safe to drive once again. I will definitely be back for service and in three years when Im ready to upgrade!

Irma.donarumia

Aug 1, 2025

DealerRater

Rob S. Was my advisor, very professional, explained everything about what had to be done on my car. Answers all my questions clearly, and kept me informed of what was going on while my car was being fixed. Thank you.