Will Wenzel

J C

Jul 16, 2026

Google

The service team is so good, Gloria is great. The whole place is set up well. Always a pleasant experience when I go. Update. Service Center moved to Bayshore now.. but I just signed a new Ram lease with them, started with the details over the phone and email, was able to get prompt responses from the sales manager Denis, who made sure there was the opportunity to make a deal, and Edwin who closed the deal and getting all the background work done, and Dan topping the team off to really make the entire experience seamless and hastle-free. Update 2- turns out the sales agent neglected to see a final payment when I handed my truck in, and had me sign a page acknowledging there was no further payment owed by me or them when there was, they neglected to pay the said payment, and now my credit rating is down over 90 points for a delinquent payment and the dealership wants me to split the payment with them, so now I pay twice for their mistake: I still have to make a payment on a truck i havent had in a month, and my credit needs to be repaired. What's in writing should be honored. After 4 leases this will be the last with any of the Empire dealerships thanks to this experience since 630 dollars is worth more to them than an 11-year returning customer who's paid thousands to their dealership over the years.

Kenny Reynolds

Jul 9, 2026

Google

This was, without a doubt, the most unprofessional and frustrating truck-buying experience I’ve ever had. We agreed on a price with the salesperson, but when I got to the finance office, I was blindsided with an additional $6,000 in charges. When I questioned it, the finance manager was rude and sarcastically asked, “Did you really think that was the right price?” My answer was yes—that was exactly the price the salesperson had quoted me. Instead of honoring the deal or trying to resolve the issue professionally, I was treated with disrespect. To make matters worse, the dealership wasted my time and money by having me make multiple trips back and forth. Then I had to fight with them for weeks just to get my deposit refunded. From the misleading pricing to the rude treatment and the hassle of getting my own money back, this was the worst dealership experience I’ve ever had. I will never return, and I cannot recommend strongly enough that others avoid this dealership. Save yourself the time, frustration, and disappointment by taking your business elsewhere.

Dana Devita

May 30, 2026

Google

I went to bayshore rd to have my car serviced. Katerina made my visit so easy. When I told her I was going to walk home to deer park she insisted I use your uber service. I was so grateful. I will recommend my family and friends who own jeeps to get their service done on bayshore rd and to see Katerina. She was wonderful to deal with and I thank her for everything.

2025 JEEP GRAND CHEROKEE LIMITED Owner

May 25, 2026

Carfax

Worst service appointment. Will not be returning here. Too many issues to list.

Lindsay Greenich

May 9, 2026

Google

I had the pleasure of dealing with William Wenzel for my jeep service today. He is an absolute pleasure to deal with and made the whole process easy! Thank you William ! He has exceptional customer service ! I’ll be back soon !

Lindsay Greenich

May 9, 2026

Google

I had the pleasure of dealing with William Wenzel for my jeep service today. He is an absolute pleasure to deal with and made the whole process easy! Thank you William ! He has exceptional customer service ! Ill be back soon !

Keneisha houston

May 7, 2026

Google

I just want to take this opportunity to say thank you Abhi and Jasmine for putting me into a new car. Your service was exceptional and I can recommend you to others. You were so compassionate and understanding. I will forever be grateful for your help thanks a million Love Keneisha ❤️ 😍

Spiro Goussis

May 5, 2026

Google

Yesterday I went to the new service center for my Jeep Grand Cherokee and I am writing this review to share my great experience. Bree was fantastic from the moment I got there until the moment I picked up my car-she made my customer experience very pleasant-she was professional, friendly, answered all my questions efficiently and provided the best customer service I have ever experienced in any dealership. The new service center was comfortable and spacious, but overall Bree made my visit exceptional. Keep up the great work Empire-I will happily recommend your service center and Bree to all my fellow Jeep owners. Thank you and already looking forward to my next visit

Nathalie Robles

May 1, 2026

Google

Thanks for all your help William!

Giovani

May 1, 2026

Google

Will Wenzel was a pleasure to deal with. His customer service and help with my car was great