Josh Gorman

Kathryn Costa

Aug 2, 2026

Google

Right from the beginning the recall I was sending my car in for was a three part process. The last part has been known to give issues during the updating process. I was told only the first two recalls would be completed and I’d take it back for the third incase it too gave issues updating. They picked my car up from my job at 9 AM and around 3 PM I got a phone call from Joshua at Ford saying my car has given them a problem updating as expected. (I was told this third step wasn’t being completed today) They keep my car for one more day. I uber home for $85. The next day, uber back to work for another $85, but I was getting my car back by the end of the day. Nope, Joshua calls again late in the after noon to update that they need my car for yet another day but tomorrow it will be back in my possession. Another uber ride home. At this point I would have rented a car. They kept my car for 5 days and agreed to reimburse me for the Ubers I had to take back and forth to work for those first three days. Suddenly the Uber reimbursements were no longer being offered because Joshua gave me a loaner vehicle after three days of “I need your car just one more day” knowing my husband and I weren’t going to accept being carless for the weekend. The work was done and I’m glad I don’t have to go back for anything more because that was the worse experience. Had I known, I would have rented a car right away and submitted for reimbursement. Now a ford recall cost me $425 which was falsely promised to be reimbursed. Never again.

Rich M.

Jul 7, 2026

Carfax

always excellent service when I go there. For many years I have been working with Gus, Josh, Rickie and Rob. and Trish is always awesome when I need a loaner car. Im working with Fred to buy a new Ford because everything was always great. Fred was the only car salesperson that I truly like dealing with.

2019 FORD EDGE SEL Owner

May 31, 2026

Carfax

Excellent. Josh was informative and always in communication with me regarding the repair.

2024 LINCOLN CORSAIR Owner

Mar 28, 2026

Carfax

Service crew was the best . They picked up my car, provided a loaner and re delivered car back to me. Robert Corrado jr , Trish, Josh, Ricky, and Jen nest service team ever

2016 FORD EDGE SE Owner

Mar 19, 2026

Carfax

Josh is great! Very professional and informative!

Victor alexis Estrella sanchez

Mar 18, 2026

Google

Great job , Huntington station ford empire, great team , good work, and good treat by Joshua Gorman , very good

2022 FORD MAVERICK XL/XLT/LARIAT Owner

Feb 15, 2026

Carfax

Josh the service manager was great. He got me in and out in no time.

Vince Brigante

Jan 5, 2026

Google

Ricky Persaud, Josh, and the whole team at the Empire Ford service center is awesome.

2023 FORD EXPLORER LIMITED Owner

Jan 2, 2026

Carfax

Great experience with polite staff and prompt service. Josh took great care of me and my Explorer

2023 FORD EXPLORER LIMITED Owner

Jan 2, 2026

Carfax

Great experience with polite staff and prompt service. Josh took great care of me and my Explorer