Ricky Persaud

jdlimo59

Aug 23, 2026

DealerRater

I had an appointment for my 2017 Lincoln MKC on Wednesday, August 19. I dropped the vehicle off Tuesday night. The paperwork showed an estimated date of Wednesday, August 19 at 6:00 p.m. As of Monday, August 24, I still had no diagnosis and no proper update. I received no promised callback on Friday, and it took repeated effort to reach the service writer. I was told they were short-staffed, but no one contacted me to explain the delay. My Lincoln app shows the vehicle location has not changed for five days. I also contacted Lincoln corporate, and they attempted to reach the dealership but could not get the service writer on the phone. A complaint has now been filed with Lincoln. This vehicle is under a 90-day / 4,000-mile used vehicle warranty, and the concerns need to be documented and diagnosed during that warranty period. The lack of communication and failure to handle the vehicle anywhere near the appointment date is unacceptable. This experience happened specifically at Empire Ford Lincoln of Huntington, but because Empire operates multiple dealerships across Long Island, it does make me question what level of oversight and customer-service standards exist across the larger Empire dealership group. Employees Worked With: Ricky Persaud

Robert Corrado Jr.

Aug 5, 2026

Google

AWSOME SERVICE. MY SERVICE ADVISER RICKY WAS THE BEST. AND TRISH AND JEN MADE MY PICK UP AND DELIVERY FANTASTIC. IF YOU NEED ANYTHING GO SEE HIM. MADE THE EXPERIENCE GREAT. 10 OUT OF 10

Rich M.

Jul 7, 2026

Carfax

always excellent service when I go there. For many years I have been working with Gus, Josh, Rickie and Rob. and Trish is always awesome when I need a loaner car. Im working with Fred to buy a new Ford because everything was always great. Fred was the only car salesperson that I truly like dealing with.

2025 LINCOLN NAUTILUS PREMIERE Owner

Apr 29, 2026

Carfax

Mobile service was excellent so was Richard the technician

2024 LINCOLN CORSAIR Owner

Mar 28, 2026

Carfax

Service crew was the best . They picked up my car, provided a loaner and re delivered car back to me. Robert Corrado jr , Trish, Josh, Ricky, and Jen nest service team ever

2023 FORD BRONCO BASE/BIG BEND/BLAC Owner

Mar 4, 2026

Carfax

Absolutely the best service. Ricky is the best! Always listens to your concerns and keeps you updated on the service of your vehicle.

2023 FORD BRONCO BASE/BIG BEND/BLAC Owner

Mar 4, 2026

Carfax

Absolutely the best service. Ricky is the best! Always listens to your concerns and keeps you updated on the service of your vehicle.

Bradley Simon

Feb 9, 2026

Google

Thank you Ricky for taking care of my wifes Escape. Each time she has received excellent service and quick turn around

Vinny Montemarano

Jan 21, 2026

Google

Ricky Persaud is very helpful! The entire service staff is a pleasure to deal with.

Brad Simon

Jan 20, 2026

Google

Thank you Ricky for taking care of my wifes Escape. Each time she has received excellent service and quick turn around