Marcelo Gloria

Paul Rolon

Jul 2, 2026

Google

I just had to take a moment to write about the wonderful experience and exceptional service I received at Empire Hyundai of Jamaica. I’ve been bouncing around to different dealerships in New York, and it has been so hard to find a service department that is honest, thorough, and provides great customer service all in one — but here, I found exactly that. From the moment I dropped off my car, Rosa and Marcello walked me through all my options and the services my car needed. They were incredibly helpful in guiding me through the entire process and making everything feel seamless. They even worked around my busy schedule and set me up with a clean, beautiful loaner car that I absolutely fell in love with while my service was being completed. I can’t thank Marcello and Rosa enough for their support from start to finish. I will definitely be bringing my car back for regular maintenance, and I’ll be bringing the rest of my family’s cars here as well!

2025 HYUNDAI ELANTRA LIMITED Owner

Jun 13, 2026

Carfax

Excellent service and a big shout out to Jason, Marcello and Leonard who made it happen!!!

Christina Raptis

Jun 5, 2026

Google

Very, very customer-friendly service. Marcelo and Rosa are amazing. Highly recommend!!

Damaris Curbelo

May 18, 2026

Google

Ms Rosa Diaz and Marcelo gloria. This review is for them risa went beyond her needs to help me with everything that made my life easier since I didn't have my Kona it was in their shop getting repaired . She has an amazing personality and extremely giving and kind. I've had the best experience than any other dealership thank you rosa.

Nicholas Otero

May 15, 2026

Google

It was great coming here and getting assistance from Ruben and Marcelo. Very knowledgeable about my issue I had with my car and got it fixed! I appreciate the help and information I got from Marcelo. I recommend bringing your car here if you are having issues with it.

Demetris Leach

May 6, 2026

Google

Marcello, the manager in service is the best he helps you out a lot thanks again Leonard and service is also wonderful as well. Big help thank you,

John Parra

Apr 30, 2026

Google

Ruben Ramos was my service attendant and was absolutely amazing, very accommodating, informative, and they took care of me right away. Marcello the manager was amazing as well, plessure doing business and will be back!

KenDEE D

Apr 23, 2026

Google

Exemplary CUSTOMER SERVICE presents itself when teamwork makes it possible and communication assists with profound leadership. Thank You for your expeditious attention in resolving my issue Mr. Marcelo, Rosa, and the service team at Empire Hyundai of Jamaica.

KenDEE D

Apr 17, 2026

Google

Exemplary CUSTOMER SERVICE presents itself when teamwork makes it possible and communication assists with profound leadership. Thank You for your expeditious attention in resolving my issue Mr. Marcelo, Rosa, and the service team at Empire Hyundai of Jamaica.

L

Mar 14, 2026

Google

Looking for a reasonably priced certified used car led me to Empire Hyundai of Jamaica, where I found their pricing to be fair with no hidden fees. During my visit, I had the pleasure of meeting Joe K. who provided exceptional customer service. Though the car I initially had in mind was unavailable, Joe helped me find an even better one that I'm quite pleased with. The entire process was hassle-free, and I was able to drive away with my new car promptly. I definitely will come back again for my next car. Updated: I brought my 2020 Hyundai Santa Fe to Empire Hyundai on 2/5/2026 for a 39.99 oil change promotion. When I arrived, I was told my car needs synthetic oil and the price was changed to 69.99, which felt misleading but I accepted it. After an inspection, they recommended several very expensive services, which I declined. About two weeks later, I got a flat tire and discovered that my jack was missing, and another shop then found that both front fender liners were also missing. I had not taken the car anywhere else after the oil change, and I am certain these items were present before the visit. I am sure they removed the jack and fender liners because I declined their repair recommendations, and I consider this an unethical practice that has destroyed my trust in this service department. I bought my car from this dealership two years ago and was very satisfied at that time; however, when I returned for this oil change, I saw that the service area had been renovated and I am not sure if management changed, but my experience with their service has completely changed for the worse. Update: I filed a complaint with the dealership, and the service manager, Marcelo, reached out to me. He took the issue very seriously and asked me to come in, even promising to fix everything for me before the investigation was completed. I really appreciate how he handled the situation and believe this is how a good dealership should operate. I am updating my rating to 5 stars because they did everything they could to make things right, and this has rebuilt my confidence in returning there for future maintenance.