Tylea Pearson

rob e.

Nov 9, 2025

Yelp

BE VERY WEARY OF THIS DEALERSHIP..... One star is a compliment after what they did to me and my family. My Wife and I called today after seeing multiple vehicles on their website with the exact color combo we were looking for. It was a Pallisade Calligraphy stock # 250649. I called the dealership and spoke to Tylea. She confirmed on the phone and via text that the vehicle was at 175-62 Hillside Avenue and went ahead making an appointment for us to see and test drive that specific vehicle. She directed us to ask for Yovi or Ruben when we got there. We got ready and headed over there in Sunday afternoon traffic in the rain. Upon arriving, we were greeted at the door by Miles Griffin. When we told him we were here to see the 2025 Pallisade he responded with "don't you wanna buy a 2026"? I said no, we know exactly which vehicle we're here for. He became very uneasy because it seems that the vehicle and several more that matched that same exact combination, were not on site. Not only they were not there for us to drive and purchase but Miles continued to explain that the 2025 Pallisade has a recall that does not allow them to sell it. So I asked why are you advertising it on you site without any such warning and why would you have us come all the way out here to drive and buy a car that you cannot sell and is not on your property? He said they were in a lot in Rockville center and we could drive it tomorrow. I said that is unacceptable and unprofessional. I then asked to speak to Yovi or Ruben. Miles said Ruben was not there and he called Yovi. Yovi on speaker phoned informed Miles that it was her day off. Does anyone have any idea whats going on in this place? At that point he brings over another man from behind the sales desk. That guy started asking me am I sure I'm in the right place and that the 2 managers I was told to ask for were not even there. I then asked him for his name and his response was "you don't need my name" and I shouldn't be upset because life is too short. I agreed and said thats why I'm upset that I'm wasting my short time in this place. What the hell kind of circus did we walk into? We looked up the dealership online and it turns out he was a sales manager named Lekwa Nnate. We got very upset that our whole afternoon was ruined and clearly they don't have the vehicles they advertise. He said they didn't have any Pallisades on the lot. I called Tylea again and she returns my call saying they have a Black on Black there. If there is a recall on it how can anyone test drive it? What a bunch of amateurs. This after they specifically told us they had none. I told her we were there to purchase the vehicle after we drove it and I didn't need to test drive another one. While continuously apologizing she also kept questioning why I needed to test drive it if I had already driven another one somewhere else. Clearly these people do this all the time and are very comfortable doing it. I probably will go with another Brand after this because we just feel that this is a low level Brand to have dealerships like this operating.

Jason Alvarez

Oct 7, 2025

Google

Wish i could leave negative stars .. spoke with Tylea on Saturday about coming in Tuesday to see a car which i was planning on buying same day full price in cash and Tuesday comes (today) and they tell me its sold smh i came from all the way in the Bronx just to be told its sold when i just spoke to them Saturday smh horrible

Doc Biby Clinique

Aug 26, 2025

Google

Thanks Lajune and Tylea for helping me get my first car!! Five stars around!!!

Christian Rojas

Feb 29, 2024

Google

I thoroughly enjoyed the sales experience overall. Tylea was fantastic during the sales process by following up and communicating like she gave a damn. Your dollar will also go exponentially further with Hyundai and the buy experience was no pressure at all. You dont even have to sacrifice on amenities with Hyundai because even their mid tier trims come with great features. Its very hard to find decent dealers like Empire Hyundai these days. To those reading, stop by and give them your business.