Anthony Aguirre

2021 HYUNDAI PALISADE LIMITED Owner

Jun 15, 2026

Carfax

I don't have any complaints, the recall for third row recall was done and an inspection. It was a two hour process and Anthony was professional and courteous.

2023 HYUNDAI PALISADE CALLIGRAPHY Owner

Mar 27, 2026

Carfax

Driver assistance Problems 1. When the Palisade is following the vehicle ahead it suddenly speeds up and will hit the vehicle in front even if the vehicle is visible on the dashboard. 2. The Palisade will drive outside the lanes with no warning even if the 2 line lines are green and visible. 3. When in bumper to bumper traffic if traffic slows to a stop, and then proceeds forward slowly, the Palisade will stop totally. When I press the gas it will brake abruptly as if a car is directly in front. After tapping the gas again the car will speed up quickly and I have to break immediately. 4. During rain the system completely cancels out. Even in light rain. 5. The situation is extremely unpredictable and dangerous. 6. At various times the Drivers Assist won't pick up the vehicle in front at all. This happens quite frequently during the drive and is very unpredictable. THEY NEVER CHECKED THE PROBLEM AND THEN LIED ABOUT IT. According to the Hyundai app the car was never moved. The mileage is the same and Anthony that handled my service Claim said the issue wasn't replicated. The vehicle was never taken on the highway like Anthony stated.

K H

Mar 19, 2026

Google

I want to give my sincere thanks and appreciation for Anthony, one of the service advisors at Empire Hyundai who I met in February for the first time. I have been having my car(s) serviced at the Hyundai location in New Rochelle (I phrase it that way because they have had different ownerships) since 2008. Anthony is a customer service genius because he personally treated me like I was a relative and not just a stranger standing in front of him. He made sure all my needs were addressed and taking care of. I work in customer service and Anthony can teach a class in the do's & don't of customer service in general regardless of industry. I thank Anthony again for his empathetic behavior.

Nathaniel Wood, Jr

Dec 23, 2025

Google

I had purchased 4 new tires for my car and to have the tires mounted onto my car. Anthony Ruiz my service advisor was extremely helpful in getting this service done.

C. Escoffery

Oct 30, 2025

Cars.com

Customer service was excellent. Service team listen to what I was saying and expedite service in a timely manner. Anthony Ruiz really went above to see all needs were met.

C. Escoffery

Oct 30, 2025

Cars.com

Customer service was excellent. Service team listen to what I was saying and expedite service in a timely manner. Anthony Ruiz really went above to see all needs were met

C. Escoffery from Bronx NY

Oct 30, 2025

Cars.com

Customer service was excellent. Service team listen to what I was saying and expedite service in a timely manner. Anthony Ruiz really went above to see all needs were met

C. Escoffery from Bronx NY

Oct 30, 2025

Cars.com

Customer service was excellent. Service team listen to what I was saying and expedite service in a timely manner. Anthony Ruiz really went above to see all needs were met.

Rachel Quinones

Oct 24, 2025

Google

Was Greeted very nicely and professionally, by Mr. Anthony Ruiz.

Michael Krafft

Sep 29, 2025

Google

Anthony was great, good communication through sms while my car was being serviced and worked with me to make sure I got what was right for me and my Palisade. Everyone was friendly and payment was fast. Best service experience I’ve had there.