Jessica Rodriguez

frank suarino

Oct 22, 2026

Google

Anthony the service advisor was extremely helpful and knowledgeable keep me updated on the service of my car right to the very end when service was complete my car came back clean, customer service area as well as the restrooms were clean reasonably priced for service Jay the service manager offered me service options I dealt with Jessica in another dealership so I know she's very professional they're lucky to have her on board

R Collins

Oct 15, 2026

Google

Outstanding Service at Empire Hyundai! I had an excellent experience with Empire Hyundai! Their team quickly identified the problem with my engine and took immediate action to get it resolved. They arranged for a complete engine replacement at absolutely no cost to me, which speaks volumes about their commitment to customer satisfaction and standing behind their customers. What impressed me even more was that they provided me with a loaner car while the replacement was being completed, ensuring I wasn’t left without transportation. From identifying the problem to providing a solution, their service was professional, efficient, and stress-free. I truly appreciate the way Jay and Jessica handled everything and would highly recommend Empire Hyundai to anyone looking for a dealership that genuinely cares about its customers. Five stars all the way!

Will McCartan

Aug 19, 2026

Google

I had my first interaction with Empird Hyundai when I took my car there for a repair last week. I’m leaving this review because I found it very refreshing that they gave me one point of contact, Jessica, who was friendly and helpful throughout. She kept me up to date as they were ordering the new part, and was responsive to my questions via text. It was a small courtesy, but I appreciated it and want to recognize them, and Jessica specifically for it.

K2M BeaTz

Jul 23, 2026

Google

I had a very disappointing experience at Hyundai New Rochelle. Unfortunately, the service department staff was not helpful, did not seem interested in assisting customers, and made me feel like their only concern was getting more money from me. The only exception was Jessica, who was professional and actually took the time to help. When I arrived for my appointment, one employee told me to wait about five minutes for Jessica. Since she didn’t come right away, I tried to explain my situation in English to another employee. Without even checking the system, he immediately told me I had to pay for my oil change. I explained that my extended service plan included a free oil change, but he insisted I had to pay. He made no effort to verify my account or look up my coverage. When Jessica finally helped me, she checked the system within seconds and confirmed that I was right—I did have a free oil change through my extended service plan. It was frustrating because the other employee could have easily done the same instead of giving me incorrect information. This is also not my first bad experience. On another occasion, I scheduled an oil change appointment for 2:00 PM. I arrived on time, but after I got there, I was told they couldn’t do the oil change because it was “too late.” If that was the case, why schedule the appointment for 2:00 PM in the first place? They canceled my appointment and never offered to reschedule it. After these experiences, I have completely lost confidence in this dealership. I was planning to purchase another SUV from Hyundai New Rochelle, but I will be taking my business elsewhere—somewhere that values its customers and provides better service. I do not recommend this dealership. Jessica deserves recognition for being helpful and professional, but the rest of the service team needs to improve their customer service and willingness to help customers.

Luis Savi

Jul 23, 2026

Google

I had a very disappointing experience at Hyundai New Rochelle. Unfortunately, the service department staff was not helpful, did not seem interested in assisting customers, and made me feel like their only concern was getting more money from me. The only exception was Jessica, who was professional and actually took the time to help. When I arrived for my appointment, one employee told me to wait about five minutes for Jessica. Since she didn’t come right away, I tried to explain my situation in English to another employee. Without even checking the system, he immediately told me I had to pay for my oil change. I explained that my extended service plan included a free oil change, but he insisted I had to pay. He made no effort to verify my account or look up my coverage. When Jessica finally helped me, she checked the system within seconds and confirmed that I was right—I did have a free oil change through my extended service plan. It was frustrating because the other employee could have easily done the same instead of giving me incorrect information. This is also not my first bad experience. On another occasion, I scheduled an oil change appointment for 2:00 PM. I arrived on time, but after I got there, I was told they couldn’t do the oil change because it was “too late.” If that was the case, why schedule the appointment for 2:00 PM in the first place? They canceled my appointment and never offered to reschedule it. After these experiences, I have completely lost confidence in this dealership. I was planning to purchase another SUV from Hyundai New Rochelle, but I will be taking my business elsewhere—somewhere that values its customers and provides better service. I do not recommend this dealership. Jessica deserves recognition for being helpful and professional, but the rest of the service team needs to improve their customer service and willingness to help customers.

Luis Savinon

Jul 23, 2026

Google

Jessica is a very attentive person, willing to help the person with every detail that we need the person. I recommend her, she also speaks Spanish and English. Her customer service is a 100 A+

Melissa C.

May 10, 2026

Carfax

Jessica was very detailed in explaining what i need and price was exceptional performance on my vehicle was done in a timely manner, i appreciate Jessica for assisting me. i do recommend this location. everyone was very nice.

Melissa C.

May 10, 2026

Carfax

Jessica was very detailed in explaining what i need and price was exceptional performance on my vehicle was done in a timely manner, i appreciate Jessica for assisting me. i do recommend this location. everyone was very nice.

2025 HYUNDAI TUCSON SEL Owner

Apr 30, 2026

Carfax

I love all the way they got it done! The attendant Jessica was very polite and so kind with all clients that was coming in! I love it!

Jessica Vazquez

Feb 9, 2026

Google

Brought my car here for regular maintenance. The staff were so polite and efficient. The person who helped me (Jessica) was very kind and kept me informed. Always have a great experience coming here.