Jessica Rodriguez

Will McCartan

Aug 19, 2026

Google

I had my first interaction with Empird Hyundai when I took my car there for a repair last week. I’m leaving this review because I found it very refreshing that they gave me one point of contact, Jessica, who was friendly and helpful throughout. She kept me up to date as they were ordering the new part, and was responsive to my questions via text. It was a small courtesy, but I appreciated it and want to recognize them, and Jessica specifically for it.

K2M BeaTz

Jul 23, 2026

Google

I had a very disappointing experience at Hyundai New Rochelle. Unfortunately, the service department staff was not helpful, did not seem interested in assisting customers, and made me feel like their only concern was getting more money from me. The only exception was Jessica, who was professional and actually took the time to help. When I arrived for my appointment, one employee told me to wait about five minutes for Jessica. Since she didn’t come right away, I tried to explain my situation in English to another employee. Without even checking the system, he immediately told me I had to pay for my oil change. I explained that my extended service plan included a free oil change, but he insisted I had to pay. He made no effort to verify my account or look up my coverage. When Jessica finally helped me, she checked the system within seconds and confirmed that I was right—I did have a free oil change through my extended service plan. It was frustrating because the other employee could have easily done the same instead of giving me incorrect information. This is also not my first bad experience. On another occasion, I scheduled an oil change appointment for 2:00 PM. I arrived on time, but after I got there, I was told they couldn’t do the oil change because it was “too late.” If that was the case, why schedule the appointment for 2:00 PM in the first place? They canceled my appointment and never offered to reschedule it. After these experiences, I have completely lost confidence in this dealership. I was planning to purchase another SUV from Hyundai New Rochelle, but I will be taking my business elsewhere—somewhere that values its customers and provides better service. I do not recommend this dealership. Jessica deserves recognition for being helpful and professional, but the rest of the service team needs to improve their customer service and willingness to help customers.

Luis Savi

Jul 23, 2026

Google

I had a very disappointing experience at Hyundai New Rochelle. Unfortunately, the service department staff was not helpful, did not seem interested in assisting customers, and made me feel like their only concern was getting more money from me. The only exception was Jessica, who was professional and actually took the time to help. When I arrived for my appointment, one employee told me to wait about five minutes for Jessica. Since she didn’t come right away, I tried to explain my situation in English to another employee. Without even checking the system, he immediately told me I had to pay for my oil change. I explained that my extended service plan included a free oil change, but he insisted I had to pay. He made no effort to verify my account or look up my coverage. When Jessica finally helped me, she checked the system within seconds and confirmed that I was right—I did have a free oil change through my extended service plan. It was frustrating because the other employee could have easily done the same instead of giving me incorrect information. This is also not my first bad experience. On another occasion, I scheduled an oil change appointment for 2:00 PM. I arrived on time, but after I got there, I was told they couldn’t do the oil change because it was “too late.” If that was the case, why schedule the appointment for 2:00 PM in the first place? They canceled my appointment and never offered to reschedule it. After these experiences, I have completely lost confidence in this dealership. I was planning to purchase another SUV from Hyundai New Rochelle, but I will be taking my business elsewhere—somewhere that values its customers and provides better service. I do not recommend this dealership. Jessica deserves recognition for being helpful and professional, but the rest of the service team needs to improve their customer service and willingness to help customers.

Luis Savinon

Jul 23, 2026

Google

Jessica is a very attentive person, willing to help the person with every detail that we need the person. I recommend her, she also speaks Spanish and English. Her customer service is a 100 A+

Melissa C.

May 10, 2026

Carfax

Jessica was very detailed in explaining what i need and price was exceptional performance on my vehicle was done in a timely manner, i appreciate Jessica for assisting me. i do recommend this location. everyone was very nice.

Melissa C.

May 10, 2026

Carfax

Jessica was very detailed in explaining what i need and price was exceptional performance on my vehicle was done in a timely manner, i appreciate Jessica for assisting me. i do recommend this location. everyone was very nice.

2025 HYUNDAI TUCSON SEL Owner

Apr 30, 2026

Carfax

I love all the way they got it done! The attendant Jessica was very polite and so kind with all clients that was coming in! I love it!

Jessica Vazquez

Feb 9, 2026

Google

Brought my car here for regular maintenance. The staff were so polite and efficient. The person who helped me (Jessica) was very kind and kept me informed. Always have a great experience coming here.

Jane Rosenberg

Jul 17, 2025

Google

I have owned many Hyundai vehicles in the past and will continue to purchase these cars in the future. However The only dealership I will ever frequent is Empire Hyundai of New Rochelle . As we are in an age where we can buy a car online and press submit, finding a dealership that can accommodate all car buying needs and provide a personal touch along with knowledge and expertise, is rare. My recent purchase was made exceptional due to the sales and financial expertise of Carti, Vanessa and Jessica. Seriously an outstanding group of professionals at Empire Hyundai of New Rochelle!!!

Bdixon1118

Mar 14, 2025

DealerRater

Demond Jones always take care of me and make sure I leave with want I want and pay. I will recommend him to everyone that"s looking for a car or SUV.