Jorge Peña

Jordy Gamliel

Jun 3, 2026

Google

I wish I could give this zero stars. Unfortunately there is no option. It takes an exceptionally bad experience for me to write a bad review, so lets get into the details. Initially when leasing it took them over a month to get me my car ( it was supposed to be 2 weeks). shortly after I got a flat tire, which I had to get towed over there from mamaroneck ( a 10 minute drive if that about a mile down the road). I called the service department to make sure the car arrived safely there after an hour or two. They told me they never received my car. After trying to chase down the tow truck driver, driving around to the towers mechanic shop and an epic phone journey, we decided to drive past the dealership. there it was, with a ticket on the windshield. The car had been received, and the people on the phone were too lazy to go and check the sidewalk right next to the door. When I first took it in for servicing the woman started marking all these spots on my door for preexisting damage even after i showed her they were dust spots and literally rubbed it off in front of her The manager of the service department told me to take it somewhere else even though it was covered by the lease, so i did. paying for the service even though it was supposed to be covered was worth it if i didn't have to go through have the headaches i had to deal with that place, and that is a giant red flag. After awhile my lease was ending so I was thinking about buying a car. being that the lease was 3 years ago, I decided to give them the benefit of the doubt and another chance. I looked up all the specs of the car i wanted before and as well as the kelly blue book value. I called ahead of time to set up an appointment. I told the salesman on the phone The EXACT car i was looking for. When i walked through the door, the first thing he did was try to upsell me and show me the higher model and then disappeared for 20 min. When he came back I asked him if it was the model we spoke about on the phone and he said it wasn't. then i asked him if the model i told him i wanted came with all the features he tried to push and he said it didnt. I then asked him why he was showing me other cars, when i specifically told him i was only interested in the models i mentioned previously and his reply was " I just wanted you to see". So after telling him I wasn't interested he said he had to drive me to new roc city to a second location to get the cars ready. ( he had days to plan this btw as i set my appointment with him days in advance). being that my time was cut short, due to all the time wasted and at the end he quoted me a price 2 grand over the blue book value for retailers. When I told him what the value was his response was " why would we just try and up the price like that?" I half gave him the sale, and he still felt the need to use slimy sales tactics. Go anywhere but this place. Its Terrible. -update. I have called looking for George Pina 4 times. I have left messages and no one has gotten back to me. they just have to put a response here to make it look like they're trying to address the reviews. my issues were still not made right or resolved. pretty consistent with my first shitty experience. - 2nd update. After having a heated argument and discussion with Jorge pina- the General Manager- I was basically told that since it happened when he wasn’t the manager it”sounds wrong” cause I don’t have a car anymore and it had nothing to do with him so he doesn’t “understand why he’s getting hit with this”. After explaining to him that regardless of who’s in charge it still happened . He topped this epic conversation off bewilderingly with accusing me writing this review because I woke up one morning and “chose to pick a fight” and capped it with “watch your mouth”. The amount of unprofessionalism is astounding. And I’m impressed with the epic levels of incompetence at every level