Justin Adams

Lauren S.

Jul 6, 2026

Yelp

So I had to bring my car back because the heat was still not turning off. This time my mother came along with me and the manager Dennis Acosta didn't want to bother with me so he sent over his new assistant manager Justin Adams. This man was a misogynistic prick. He would never have spoken to us the way he did if we were men. It makes sense that Dennis has him because Dennis is spineless. After speaking with him he told me to bring my car back in. They had it for a few days and after I had to contact them to ask what was going on with my car they told me it was ready. It was NOT fixed. The new service manager sat in my car with me and we both watched and felt the heat come out hotter the more we lowered the temperature all the way down to 69. I got extremely upset because this location broke my car. The service manager being new had no idea that the techs broke my car when they did a coolant flush. While I was getting upset this man told me to calm down so no one yelled. Meaning Dennis Acosta or his bulldog Justin Adams. The service manager then called one of them and then he told me they weren't taking my car back to fix and to call a lawyer. They broke my car and refused to fix it. I learned from other staff in the service department that Justin Adams is not liked by a lot of people at that location because of his attitude which again is very misogynistic. I can't put into words how disgusted I am. Also the receptionist lied to my Mother's face. My Mother went up to her to ask what Justin's last name was and she said she didn't know. That was a complete lie. When my Mother told Justin that the receptionist lied to her his reply was "Oh she's just trying to protect me." That is so unprofessional, disgusting and disrespectful. The day I picked up my car I was waiting for another gentleman who was actually a nice man, and it took a bit. I was in the back in the service department and went up to the reception area in the front and asked for the gentleman. The receptionist who was not at all ever in the back therefore not knowing I was already dealing with him told me the gentleman "was very busy right now" and I had to tell her yes he's been helping me. The disrespect at this location is abhorrent. There is always a heavy turnover of employees at this location and it's no wonder why. I've had to bring my car to real mechanics and pay out of pocket for things this location broke and refused to fix. Hyundais are great cars but this location should be shut down.

Edu L

Jun 16, 2026

Google

The service is great from the moment you start communicating with them to the time you arrive. When arriving we spoke with a manager called Justin which is a sleazy guy that pushes to take more money from your pocket. I end up paying $1500 dollars more from the advertised price because I was buying cash but initially they wanted $3000 more which was quite deceiving to be honest. He also came with an estimate of cost with some “suspicious” extra expenses for registration which I call them on it and that charge was reduced but I still feel that I paid more than I should; this situation gave me a real bad feeling about the entire transaction. The car was in mint condition, they were fast with the paper work, plates and all. They also performed a recall update and deliver my car as promised very fast- - - many thanks Sarah.

2025 HYUNDAI TUCSON SEL Owner

Jun 16, 2026

Carfax

The service is great from the moment you start communicating with them to the time you arrive. We spoke with a manager called Justin which is the typical car sales guy trying to get more money from your pocket. I end up paying $1500 dollars more because I was buying cash but initially they wanted $3000 more which was quite deceiving to be honest. He also came with an estimate of cost with some "suspicious" extra expenses for registration which I call them on it and that charge was reduced. This kind of experience gives you a bad feeling to say the least. The car was in mint condition, they performed a recall update and delivered to my house as promised - - - thanks Sarah.

EduNYC

Jun 16, 2026

DealerRater

The service is great from the moment you start communicating with them to the time you arrive. We spoke with a manager called Justin which is the typical car sales guy trying to get more money from your pocket. I end up paying $1500 dollars more because I was buying cash but initially they wanted $3000 more which was quite deceiving to be honest. He also came with an estimate of cost with some “suspicious” extra expenses for registration which I call them on it and that charge was reduced. This kind of experience gives you a bad feeling to say the least. The car was in mint condition, they performed a recall update and delivered to my house as promised - - - thanks Sarah. Employees Worked With: Justin Adams

Matt Tirabasso

May 30, 2026

Google

Mike, Justin, and Sarah provided exceptional service. I highly recommend this dealership!

Kayla Anderson

May 25, 2026

Google

I am soooo grateful to be helped by Andre! Best advocate. Justin and Johnathan were also amazing. Thank you so much!

Christopher Tuck

May 22, 2026

Google

My son graduated Fordham University. The Elantra N is his Graduation gift! Sarah and Justin were fantastic! They helped me get my son his amazing Graduation gift! This car was impossible to find! There were NO dealerships in the Tri-State area that could find this particular vehicle. Sarah and Justin found it and closed the deal for us!

Joseph Anthony Calcaben

May 20, 2026

Google

Jonathan the finance manager, and Sarah the salesperson and justin the sales manager helped get into my new 2026 palisade. Im very happy with my brand new car! Thanks to the staff at Empire Hyundai. Come see sarah for your next car!

Robin Shrestha

Apr 18, 2026

Google

Justin, Ismeal, and Michael are great to work with. They'll beat any competitor pricing!

Noemi Oyola

Apr 18, 2026

Google

Justin, the manager, and Robert, the salesperson, provided an exceptional experience. Their customer service was outstanding—easily the best I’ve had when purchasing a vehicle.