Krystina Colon

Pasha Ananev

Apr 12, 2026

Google

Justin the sales manager was very helpful to get my car when it was stuck in the shop on an off day. Only the highest praise for Krystina in service who came in on her day off and serviced my car so that I could make it home as planned. Very nice and helpful staff

R B

Mar 23, 2026

Google

Brought my 2022 Kona N in today for a routine oil change, and I called before to ask how much the service would be. They quoted me like $85 but it was $189 when I got there to also rotate the tires and inspect the car. I know $100 tire rotation is a lot, but whatever okay no problem. Let’s do it. The service tech asked about the 60k mile service. I explained I just had that done at the Stamford dealership last time. Okay no problem. When the car was being worked on, I said the last tire tech told me that some of my “lugs or locks or whatever” might need to be replaced and asked how much that would be. Krystina the service tech asked if I had the key to the locks, and I said I didn’t know if they had them or if they were in the car. She started saying they would have to charge me to break the locks off my car because they couldn’t get them off without the master key. I was like, whoa sorry but no one has had issues with rotating or changing tires since I bought this car new, so I don’t think that’s the case. I also just had new tires put on about 5k miles ago, and had another one replaced after the recent snow storms by a mobile tech. No issues. That’s also when she said that the drive belt on my car was worn and needed to be replaced. That was a red flag because I stay on top of all my maintenance earlier than recommended and no one had mentioned that to me. She said she would show me pictures, and I said, don’t worry about it, I’ll take it to my dealer to have them look because it seems like you are trying to upcharge anything you can here. I said, just do the service and let me go. I also noticed the service package was to include a car wash voucher. When I got the paperwork there wasn’t one, so I went back in and asked for one. One of the service members said they didn’t have any, but Krystina, sensing my frustration after I pointed to the service package I just paid for that said it was included, went into her computer and generated one for me. When I got back in the car, I noticed there was a part sitting just loose in the center console under the radio. I took that piece back in and said, there was something left in my car that should probably go back on my car wherever it was pulled from. The guy looks it over and said he didn’t know what it was and there was no part number on it, so it likely wasn’t to my car. I said, well it wasn’t in my dash when I drove in here, so maybe we should ask the tech. A few minutes later the tech comes out and screws the piece back into my glove box that he had removed to check the cabin air filter. I opened the hood and inspected the drive belt, and it was damn near perfect. No cracking or fraying, still matte not shiny, ribs are perfect and sharp, no sound or issues with the tensioner and pillows. Literally no issues. When it’s time, even if I decide to replace the whole assembly, my regular dealership will do it for almost half the cost they quoted me at Empire. What a wild experience from start to finish. First time, last time I ever go to Empire Hyundai.

2022 HYUNDAI TUCSON LIMITED Owner

Mar 20, 2026

Carfax

Everything was great. Addressed all my needs & was quick & thorough. Krystina was excellent

Rachael Cooney

Mar 10, 2026

Google

Krystina at Hyundai New Rochelle is absolutely exceptional. Every time I visit, I know I’m in the best hands—her attention to detail, proactive approach, and thorough knowledge make every service experience seamless and worry-free. She not only keeps track of every aspect of what’s being done with my vehicle, including work overseas, but she does so with incredible efficiency and care. Her professionalism, dedication, and expertise are unmatched, and she genuinely goes above and beyond to ensure every customer feels valued and confident in the service they receive. Krystina is the reason I continue to choose Hyundai New Rochelle, traveling the extra distance just to work with her—she is a true asset to the dealership and a standout team member who deserves recognition for the phenomenal work she does.

Rachael Cooney

Mar 10, 2026

Google

Krystina at Hyundai New Rochelle is absolutely exceptional. Every time I visit, I know Im in the best handsher attention to detail, proactive approach, and thorough knowledge make every service experience seamless and worry-free. She not only keeps track of every aspect of whats being done with my vehicle, including work overseas, but she does so with incredible efficiency and care. Her professionalism, dedication, and expertise are unmatched, and she genuinely goes above and beyond to ensure every customer feels valued and confident in the service they receive. Krystina is the reason I continue to choose Hyundai New Rochelle, traveling the extra distance just to work with hershe is a true asset to the dealership and a standout team member who deserves recognition for the phenomenal work she does.

2024 HYUNDAI TUCSON SEL Owner

Feb 15, 2026

Carfax

Amazing friendly service as always when going to New Rochelle Hyundai . Krystina is exceptional. No regrets dealing with Hyundai. 10 out 10

JonPaul Ramirez

Jan 31, 2026

Google

I wish i could give Krystina a 10 out of 5 respectfully and honestly. Today i came into Empire Hyundai, New Rochelle location, to get my key fob reprogrammed and things took a turn for the worst. We were given a wrong skeleton from the dealership that the car originally came from. We got hit with a price that we were not expecting on the fly and we started scrambling as far as what we were going to do and with the dealership closing very very soon we thought we were going to be forced to get the car out of there. But Krystina, the God send she is, went above and beyond (and I think that is an understatement as to how she went out her way) to help us out. she gave us comfort , She gave us Security, She gave us clarity and she gave us all the help that we could possibly need and honestly way more and she didn't have to do that. You can tell the way she handles people it is from a genuine place i her heart. This woman deserves a raise to say the VERY LEAST. If you are ever looking for somebody to help you, understand your situation, or work with you in the service department please ask for Krystina by name. You will walk out feeling like you actually were handled by someone who either understands your situation or feels for you from a humanistic standpoint. That cannot be taught, that cannot be brought, that is in you as a person and it definitely should be cherished in that location. Please ask for Krystina. She is a GODSEND.

Yesenia Castleberry

Jan 29, 2026

Google

Christina was super welcoming and helpful. Great experience today for sure. Thank you!!!

nwjr01

Jan 6, 2026

DealerRater

Kristina Colon my service representative was excellent in getting me in and out of the shop after receiving great quick service.

Anthony Ramirez from New Rochelle, N.Y

Dec 30, 2025

Cars.com

I got a new engine but thereafter spent $5000 , which I am hoping will make the car last longer. I have bought at least 4 cars over the years with Empire Hyundai of New Rochelle, so I am a satisfied customer mainly because of the dependability of Hyundai vehicles. It was a real pleasure to have Krystina Colon helping me a long , as she was always very helpful and supportive. I am hoping to keep this Hyundai Sante Fe 2018 car for about 4 years and then buy a new one.